Otsuka Shokai Launches 'Tayoreru AI Comprehensive Accompanying Support Service'
Otsuka Shokai Co., Ltd. will launch its 'Tayoreru AI Comprehensive Accompanying Support Service' on May 13, 2026, to continuously support small and medium-sized enterprises (SMEs) in utilizing and adopting AI-related SaaS. This service offers cross-solution support for multiple AI services through a ticket-based system.
📋 Article Processing Timeline
- 📰 Published: May 12, 2026 at 23:00
- 🔍 Collected: May 12, 2026 at 14:31
- 🤖 AI Analyzed: May 13, 2026 at 04:08 (13h 36m after Collected)
Solution provider Otsuka Shokai Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Yuji Otsuka) will launch its 'Tayoreru AI Comprehensive Accompanying Support Service' on May 13, 2026. This service aims to continuously support small and medium-sized enterprises (SMEs) in utilizing and adopting AI-related SaaS.
While the multiple introduction of AI-related services is becoming widespread among companies, support and service contracts often require individual consideration for each service. Furthermore, when utilization support and adoption promotion beyond the scope of maintenance are needed, procedures such as creating estimates, internal approvals, and decisions for spot contracts occur each time, leading to delays in getting started.
To address this, Otsuka Shokai will offer 'Tayoreru AI Comprehensive Accompanying Support Service,' an accompanying service that continuously supports AI-related products across solutions.
This service allows customers to utilize cross-solution operational consultations, re-guidance, model evaluation support, and agent creation support—which cannot be fully covered by individual product services—by consuming pre-purchased tickets. The target AI services are cross-solution and can be selected from multiple options. The number of tickets consumed is set according to different operational phases, allowing for utilization tailored to the company's AI adoption phase. By simply applying for tickets, client companies can begin AI implementation, reducing necessary man-hours and building new ways of working utilizing AI.
We will continue to stand by our customers, ensuring that all companies that have introduced AI can use it with confidence.
■ Service Overview
Name: Tayoreru AI Comprehensive Accompanying Support Service
Price (excluding tax): 4 tickets 99,600 yen (annual)
* Additional tickets can be purchased in units of 4, depending on the customer's usage plan.
* Payment methods can be selected from annual payment or monthly payment (8,300 yen).
* Tickets are valid for one year, the same as the contract period. Extensions, rollovers, or refunds of validity periods are not possible. Unused tickets will expire during the validity period.
Start Date: May 13, 2026
Minimum Contract Period: 1 year (no mid-term cancellation, automatic renewal from the second year onwards)
Sales Target: 300 cases (within 12 months)
■ Service Features
◎ Cross-solution
Supports operational consultations for multiple AI services with a single contract, without being tied to a single product.
◎ Speed
Within the remaining ticket balance, client companies can start work without additional internal procedures.
◎ Optimized for operational phases
Covers needs likely to arise after implementation, such as 'general consultations,' 're-guidance,' and 'model evaluation support.'
◎ Visible remaining balance management
Customers can check ticket balance and usage history on our 'Customer My Page.'
■ Target AI Services (as of May 12, 2026)
* Microsoft 365 Copilot / Copilot Studio
* Tayoreru Business AI Agent
* Tayoreru neo AI Chat / neo AI Chat mini
* Mikoto powered by cotomi / Mikoto Eye
* dotData Lite / dotData Insight Lite / Easy! Business Hint Discovery Pack
* ChaChat Assist
* Azure OpenAI Service (limited to post-deployment follow-up)
* AI Agent Development Environment (Dify, Azure AI Foundry Agent Service, etc.)
* Target services will be expanded sequentially in the future.
■ Main Menu and Ticket Consumption
◎ Accompanying Support (General Consultation): 2 tickets/session
Consulting-style utilization promotion support with a pre-determined theme (1-1.5 hours web conference per session)
◎ Re-guidance for Administrators/Users: 3 tickets/case
Re-guidance for administrators/users after operation starts (up to 2 hours web conference per session)
◎ Agent/Assistant Creation Support: 4 tickets/case
Support for creating agents, etc., based on customer use cases
◎ Model Evaluation/Data Preparation Support: 2-12 tickets/case
Advice on model building, accuracy evaluation, and data design for dotData, etc.
* Company names, product names, and service names of each company are trademarks or registered trademarks of their respective companies.
【Contact Information】
Otsuka Shokai Co., Ltd. MM Operations Department, AI & Data Utilization Promotion Section
Phone: 03-3514-7580
E-mail: ai-datasuishin@otsuka-shokai.co.jp
While the multiple introduction of AI-related services is becoming widespread among companies, support and service contracts often require individual consideration for each service. Furthermore, when utilization support and adoption promotion beyond the scope of maintenance are needed, procedures such as creating estimates, internal approvals, and decisions for spot contracts occur each time, leading to delays in getting started.
To address this, Otsuka Shokai will offer 'Tayoreru AI Comprehensive Accompanying Support Service,' an accompanying service that continuously supports AI-related products across solutions.
This service allows customers to utilize cross-solution operational consultations, re-guidance, model evaluation support, and agent creation support—which cannot be fully covered by individual product services—by consuming pre-purchased tickets. The target AI services are cross-solution and can be selected from multiple options. The number of tickets consumed is set according to different operational phases, allowing for utilization tailored to the company's AI adoption phase. By simply applying for tickets, client companies can begin AI implementation, reducing necessary man-hours and building new ways of working utilizing AI.
We will continue to stand by our customers, ensuring that all companies that have introduced AI can use it with confidence.
■ Service Overview
Name: Tayoreru AI Comprehensive Accompanying Support Service
Price (excluding tax): 4 tickets 99,600 yen (annual)
* Additional tickets can be purchased in units of 4, depending on the customer's usage plan.
* Payment methods can be selected from annual payment or monthly payment (8,300 yen).
* Tickets are valid for one year, the same as the contract period. Extensions, rollovers, or refunds of validity periods are not possible. Unused tickets will expire during the validity period.
Start Date: May 13, 2026
Minimum Contract Period: 1 year (no mid-term cancellation, automatic renewal from the second year onwards)
Sales Target: 300 cases (within 12 months)
■ Service Features
◎ Cross-solution
Supports operational consultations for multiple AI services with a single contract, without being tied to a single product.
◎ Speed
Within the remaining ticket balance, client companies can start work without additional internal procedures.
◎ Optimized for operational phases
Covers needs likely to arise after implementation, such as 'general consultations,' 're-guidance,' and 'model evaluation support.'
◎ Visible remaining balance management
Customers can check ticket balance and usage history on our 'Customer My Page.'
■ Target AI Services (as of May 12, 2026)
* Microsoft 365 Copilot / Copilot Studio
* Tayoreru Business AI Agent
* Tayoreru neo AI Chat / neo AI Chat mini
* Mikoto powered by cotomi / Mikoto Eye
* dotData Lite / dotData Insight Lite / Easy! Business Hint Discovery Pack
* ChaChat Assist
* Azure OpenAI Service (limited to post-deployment follow-up)
* AI Agent Development Environment (Dify, Azure AI Foundry Agent Service, etc.)
* Target services will be expanded sequentially in the future.
■ Main Menu and Ticket Consumption
◎ Accompanying Support (General Consultation): 2 tickets/session
Consulting-style utilization promotion support with a pre-determined theme (1-1.5 hours web conference per session)
◎ Re-guidance for Administrators/Users: 3 tickets/case
Re-guidance for administrators/users after operation starts (up to 2 hours web conference per session)
◎ Agent/Assistant Creation Support: 4 tickets/case
Support for creating agents, etc., based on customer use cases
◎ Model Evaluation/Data Preparation Support: 2-12 tickets/case
Advice on model building, accuracy evaluation, and data design for dotData, etc.
* Company names, product names, and service names of each company are trademarks or registered trademarks of their respective companies.
【Contact Information】
Otsuka Shokai Co., Ltd. MM Operations Department, AI & Data Utilization Promotion Section
Phone: 03-3514-7580
E-mail: ai-datasuishin@otsuka-shokai.co.jp