＼Targeting Actual Insurance Claimants／Highly Satisfied 'Overseas Travel Insurance' Ranking: AIG General Insurance and JTB General Insurance Tie for Overall 1st Place (Oricon Customer Satisfaction® Survey)

Overseas Travel Insurance Image (from Photo AC) Oricon Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hisashi Koike; hereinafter “Oricon”), through its group company oricon ME Inc., announced the results of its customer satisfaction survey for “Overseas Travel Insurance,” conducted from a third-party perspective targeting actual service users, on May 1, 2026 (Friday) at 2:00 PM on the “Oricon Customer Satisfaction®” official website. The ranking results are as follows. ## “Overseas Travel Insurance” Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ### TOPICS - AIG General Insurance and JTB General Insurance Tie for Overall 1st Place - AIG General Insurance achieves its first overall 1st place. - Ranks 1st in 3 categories: “Product Content,” “Staff Response,” and “Support System.” - JTB General Insurance achieves its second consecutive overall 1st place. - Ranks 1st in 2 categories: “Application Procedures” and “Claim Amount/Payment Speed.” - Sompo Japan secures 1st place in “Insurance Premium.” ## “Overseas Travel Insurance” Ranking by Evaluation Category (2026 Oricon Customer Satisfaction® Survey) ### - Overall - By Evaluation Category (6 categories in total): “Application Procedures,” “Product Content,” “Insurance Premium,” “Staff Response,” “Support System,” “Claim Amount/Payment Speed.” “Overseas Travel Insurance” The survey targeted 2,174 men and women aged 18-84 nationwide who traveled overseas for tourism purposes since May 2023, purchased overseas travel insurance, and made a claim due to illness, injury, accident, or trouble during their trip. ## AIG General Insurance and JTB General Insurance Tie for Overall 1st Place AIG General Insurance achieves its first overall 1st place, JTB General Insurance achieves its second consecutive overall 1st place. The results show that AIG General Insurance and JTB General Insurance tied for overall 1st place. AIG General Insurance achieved its first overall 1st place after meeting the required number of respondents from previously highly-rated companies*. It ranked 1st in three evaluation categories: “Product Content,” “Staff Response,” and “Support System.” (*Highly-rated companies: Companies with responses from more than half of the required number of respondents and an overall score of 60.0 points or higher.) ## “Overseas Travel Insurance” Overall Ranking with Previous Ranks (2026 Oricon Customer Satisfaction® Survey) ### ~Customer Reviews for AIG General Insurance~ - “The coverage was generous for the premium.” (Female, 20s) - “When I had to be hospitalized, the taxi and hospital arrangements were smooth.” (Female, 50s) - “The response, including related expenses, was perfect.” (Male, 50s) JTB General Insurance achieved its second consecutive overall 1st place, ranking 1st in two evaluation categories: “Application Procedures” and “Claim Amount/Payment Speed.” Furthermore, its re-utilization intention* was the highest at 96.0%. *The percentage calculated from the survey responses to “How likely are you to re-utilize the company’s services?” ### ~Customer Reviews for JTB General Insurance~ - “I appreciate the discount for repeat customers.” (Female, 60s and above) - “Everything was completed online, and the insurance was effective immediately upon payment. It was easy to print and convenient to use.” (Female, 60s and above) - “I could customize the coverage, making specific items more robust while keeping the premium low. With the app, communication became even easier. The response was quick and polite. The settlement after returning to Japan was also fast.” (Female, 50s) ## Sompo Japan Ranks 3rd Overall, Secures 1st Place in “Insurance Premium” Sompo Japan moved up from 4th place overall in the previous survey to rank 3rd overall. It secured 1st place in the “Insurance Premium” evaluation category. Tokio Marine & Nichido Fire Insurance ranked 4th overall. Users praised its “speedy response and ease of communication.” ### ~Customer Reviews for Sompo Japan~ - “The response was quick, and the insurance premium was also cheap.” (Male, 40s) - “There was a polite explanation. I could connect via LINE, and the procedures were easy.” (Male, 60s and above) - “I received cashless service at a local clinic, and they even covered post-return after-effects examinations.” (Male, 60s and above) ### ~Customer Reviews for Tokio Marine & Nichido Fire Insurance~ - “The coverage is comprehensive. When I had trouble locally, the 24-hour support desk responded kindly.” (Male, 50s) - “I contracted COVID-19, received treatment on the ship, and later got reimbursed for the medical expenses I incurred.” (Female, 60s and above) - “In Italy, in addition to a doctor, they dispatched an interpreter and even assisted with purchasing medicine, which was a great help.” (Male, 50s) Mitsui Sumitomo Insurance ranked 5th overall. Users praised its “meticulous support and smooth procedures.” Its intention to recommend to others* was the highest at 92.0%.