<Targeting 1,177 Insured Individuals> 'Overseas Travel Insurance' Usage Data | 92.9% Intend to 'Use Again' for Next Overseas Trip (Oricon Customer Satisfaction Survey)

Oricon Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Koike Hisashi; Abbreviation: Oricon) announced on May 1, 2026 (Friday) at 2 PM, data on the actual usage of 'Overseas Travel Insurance,' which was separately collected and compiled from 1,177 individuals who were subjects of the 2026 customer satisfaction survey conducted by its group company, oricon ME, targeting actual service users from a third-party perspective. The results are as follows:

—Survey Questions & TOPICS—

▽Coverage applied during overseas travel and travel period

■'Baggage damage' was the most common coverage, and the travel period was highest for '8-10 days'

▽Approximate medical expenses for illness/injury during overseas travel (before insurance application)

■Medical expenses for illness/injury mainly ranged from 50,000 to 140,000 yen, with a certain number exceeding 1,000,000 yen

▽Compensation ratio for medical expenses due to illness/injury at overseas travel destinations

■Approximately 70% of medical expenses for illness/injury at overseas travel destinations were '100% compensated'

▽Intent to purchase insurance for the next overseas trip

■92.9% intend to 'use again' overseas travel insurance

*Since ratios are rounded to the second decimal place, the total may not necessarily be 100.

■Coverage applied during overseas travel and travel period

'Baggage damage' was the most common coverage, and the travel period was highest for '8-10 days'

Among 1,177 individuals who had actually purchased overseas travel insurance and applied for compensation (if there were multiple insurance application experiences, the most recent trip was considered), 'baggage damage' was the most common at 47.1%. This was followed by 'medical expenses (illness)' at 35.4% and 'medical expenses (injury)' at 26.5%.

Furthermore, 'airline delay expenses' accounted for 14.6% and 'personal liability' for 12.7%, showing a certain number of cases.

Regarding the period of overseas travel for which overseas travel insurance was applied (if there were multiple insurance application experiences, the most recent travel period was considered), '8-10 days' was the highest at 27.0%, followed by '4-5 days' at 24.7% and '6-7 days' at 24.5%.

Coverage applied during overseas travel (Oricon Customer Satisfaction Survey)

Travel period for which overseas travel insurance was applied (Oricon Customer Satisfaction Survey)

■Approximate medical expenses for illness/injury during overseas travel (before insurance application)

Medical expenses for illness/injury mainly ranged from 50,000 to 140,000 yen, with a certain number exceeding 1,000,000 yen

Next, among 363 individuals who had applied for insurance due to illness or injury during overseas travel, when asked about their approximate medical expenses before insurance application (converted to yen), '50,000-90,000 yen' was the highest at 19.0%, followed by '100,000-140,000 yen' at 18.5%, with the '50,000-140,000 yen' range accounting for a total of 37.5%. On the other hand, 6.9% reported 'over 1,000,000 yen'.

Medical expenses for illness/injury during overseas travel (Oricon Customer Satisfaction Survey)

■Compensation ratio for medical expenses due to illness/injury at overseas travel destinations

Approximately 70% of medical expenses for illness/injury at overseas travel destinations were '100% compensated'

Among 363 individuals who had applied overseas travel insurance for medical expenses incurred due to illness or injury during overseas travel, when asked about the compensation ratio by overseas travel insurance, '100% (full) compensation' was the highest at 67.2%. This was followed by '80-90% compensation' at 16.0% and '50-70% compensation' at 14.1%.

Comments from insured individuals included: "Both my husband and I contracted COVID-19, but the high medical expenses were covered by insurance (60s or older, female)" and "I got sick, and it cost about 300,000 yen for two people, but it was fully reimbursed (60s or older, female)," indicating that it actually served as a preparation for unexpected illnesses and injuries at overseas travel destinations.

Compensation ratio for medical expenses due to illness/injury at overseas travel destinations (Oricon Customer Satisfaction Survey)

■Intent to purchase insurance for the next overseas trip

92.9% intend to 'use again' overseas travel insurance

When 1,177 individuals who had applied overseas travel insurance were asked how much they would like to use the same overseas travel insurance again if they were to travel overseas again, 'somewhat want to use' was the highest at 48.3%, followed by 'very much want to use' at 44.6%. Together, 92.9% of people want to use overseas travel insurance again.

These results suggest that once overseas travel insurance is used, the intent for continuous use is very high, and the user experience influences future choices.

Intent to purchase overseas travel insurance for the next trip (Oricon Customer Satisfaction Survey)

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《Survey Overview》 2026 Oricon Customer Satisfaction® Survey Overseas Travel Insurance Usage Data

■Announcement Date: 2026/05/01 ■Survey Body: oricon ME Inc. ■Survey Method: Internet