Highly Satisfied 'Online Printing Mail Order' Ranking: Graphic Takes Overall No. 1 for 4th Time, 2nd Consecutive Year (Oricon Customer Satisfaction® Survey)
Oricon Inc. announced the results of its customer satisfaction survey for 'Online Printing Mail Order,' conducted by its group company oricon ME. Graphic secured the overall No. 1 spot for the second consecutive year and fourth time, with Raksul ranking second and Tokyo Color Printing third. Each company received high evaluations for product variety, website usability, and special offers/campaigns.
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- 📰 Published: May 1, 2026 at 23:00
- 🔍 Collected: May 1, 2026 at 14:31
- 🤖 AI Analyzed: May 1, 2026 at 15:18 (46 min after Collected)
Online Printing Mail Order Image (from Photo AC)
Oricon Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hisashi Koike; Abbreviation: Oricon) announced the results of its customer satisfaction survey for 'Online Printing Mail Order,' conducted by its group company oricon ME from a third-party perspective targeting actual service users. The results were published on May 1, 2026 (Friday) at 2 PM on the 'Oricon Customer Satisfaction®' official website. The rankings are as follows:
'Online Printing Mail Order' Overall Ranking (2026 Oricon Customer Satisfaction® Survey)
TOPICS
■ Graphic Takes Overall No. 1 for 4th Time, 2nd Consecutive Year
・No. 1 for 3 consecutive years in 3 categories: 'Product Variety,' 'Order Handling,' and 'Quality'
・No. 1 for 2 consecutive years in 'Flyers/Leaflets' by product category
■ Raksul Ranks Overall No. 2
No. 1 for 3 consecutive years in 'Website Usability'
No. 1 for 9 consecutive years in 'POP'
■ Tokyo Color Printing Ranks Overall No. 3
No. 1 for 4th time, 3rd consecutive year in 'Benefits/Campaigns'
No. 1 for 3 consecutive years in 'Booklets/Catalogs'
■ Product-Specific Rankings
Highly-rated company Mahito Design takes No. 1 for the first time in 'Business Cards'
Overall No. 5 Papuri takes No. 1 for the first time in 'Pamphlets'
'Online Printing Mail Order' Evaluation Category Rankings (2026 Oricon Customer Satisfaction® Survey)
— Ranking Structure —
■ Overall ■ By Evaluation Category (all 8 categories): 'Website Usability,' 'Benefits/Campaigns,' 'Product Variety,' 'Order Handling,' 'Quality,' 'Delivery Time,' 'Cost Performance,' 'Support System' ■ By Division: 'By Product'
'Online Printing Mail Order'
Targeting 4,532 men and women aged 18-84 nationwide who have used online printing mail order for business purposes within the past 3 years.
■ Graphic Takes Overall No. 1 for 4th Time, 2nd Consecutive Year
No. 1 for 3 consecutive years in 3 categories including 'Order Handling' and 'Quality'
In this survey, Graphic secured the overall No. 1 spot for the second consecutive year and fourth time. (※2019-2020, 2025-2026)
By evaluation category, it ranked No. 1 in 6 out of 8 categories: 'Product Variety,' 'Order Handling,' 'Quality,' 'Delivery Time,' 'Cost Performance,' and 'Support System.'
Among these, it achieved No. 1 for three consecutive years in 'Product Variety,' 'Order Handling,' and 'Quality.' Additionally, it ranked No. 1 in 'Flyers/Leaflets' and 'Postcards/DMs' by product category, with 'Flyers/Leaflets' being No. 1 for two consecutive years.
'Online Printing Mail Order' Overall Ranking with Previous Ranks (2026 Oricon Customer Satisfaction® Survey)
~ Graphic User Reviews ~
"Quality is consistently high, providing peace of mind. Furthermore, delivery time is very short and affordable (Male, 50s)"
"A rich selection of paper, types, and options, capable of meeting professional orders (Male, 60s and above)"
"A trustworthy company that kindly answered inquiries (Female, 20s)"
■ Raksul Ranks Overall No. 2, No. 1 for 9 Consecutive Years in 'POP'
Raksul ranked overall No. 2. By evaluation category, it secured No. 1 for three consecutive years in 'Website Usability.'
By product category, it ranked No. 1 in 'Posters,' 'Stickers/Labels,' and 'POP.' Among these, it was highly evaluated, achieving No. 1 for nine consecutive years in 'POP,' five consecutive years in 'Stickers/Labels,' and No. 1 for the second consecutive year and fifth time in 'Posters.' (※2018, 2020-2021, 2025-2026)
~ Raksul User Reviews ~
"The website is easy to use and clearly designed (Male, 40s)"
"It's great because you can print various things, and order from small to large quantities, which is very useful. Also, the print quality seemed good (Male, 50s)"
Next, Tokyo Color Printing ranked overall No. 3. By evaluation category, it secured No. 1 for the fourth time and third consecutive year in 'Benefits/Campaigns.' (※2018, 2024-2026) Additionally, it ranked No. 1 for three consecutive years in 'Booklets/Catalogs' by product category.
~ Tokyo Color Printing User Reviews ~
"Overwhelmingly good cost performance (Female, 30s)"
"Clear pricing, easy to order (Male, 50s)"
"Product-Specific Rankings"
Highly-rated company Mahito Design (※A highly-rated company is one with responses from over half the specified number of people and an overall score of 60.0 points or more) took No. 1 for the first time in 'Business Cards' by product category, and overall No. 5 Papuri, operated by ASKUL Corporation, took No. 1 for the first time in 'Pamphlets.'
~ Mahito Design User Reviews ~
"Easily created high-quality business cards (Male, 40s)"
"Even without Illustrator, designs can be made.
Oricon Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hisashi Koike; Abbreviation: Oricon) announced the results of its customer satisfaction survey for 'Online Printing Mail Order,' conducted by its group company oricon ME from a third-party perspective targeting actual service users. The results were published on May 1, 2026 (Friday) at 2 PM on the 'Oricon Customer Satisfaction®' official website. The rankings are as follows:
'Online Printing Mail Order' Overall Ranking (2026 Oricon Customer Satisfaction® Survey)
TOPICS
■ Graphic Takes Overall No. 1 for 4th Time, 2nd Consecutive Year
・No. 1 for 3 consecutive years in 3 categories: 'Product Variety,' 'Order Handling,' and 'Quality'
・No. 1 for 2 consecutive years in 'Flyers/Leaflets' by product category
■ Raksul Ranks Overall No. 2
No. 1 for 3 consecutive years in 'Website Usability'
No. 1 for 9 consecutive years in 'POP'
■ Tokyo Color Printing Ranks Overall No. 3
No. 1 for 4th time, 3rd consecutive year in 'Benefits/Campaigns'
No. 1 for 3 consecutive years in 'Booklets/Catalogs'
■ Product-Specific Rankings
Highly-rated company Mahito Design takes No. 1 for the first time in 'Business Cards'
Overall No. 5 Papuri takes No. 1 for the first time in 'Pamphlets'
'Online Printing Mail Order' Evaluation Category Rankings (2026 Oricon Customer Satisfaction® Survey)
— Ranking Structure —
■ Overall ■ By Evaluation Category (all 8 categories): 'Website Usability,' 'Benefits/Campaigns,' 'Product Variety,' 'Order Handling,' 'Quality,' 'Delivery Time,' 'Cost Performance,' 'Support System' ■ By Division: 'By Product'
'Online Printing Mail Order'
Targeting 4,532 men and women aged 18-84 nationwide who have used online printing mail order for business purposes within the past 3 years.
■ Graphic Takes Overall No. 1 for 4th Time, 2nd Consecutive Year
No. 1 for 3 consecutive years in 3 categories including 'Order Handling' and 'Quality'
In this survey, Graphic secured the overall No. 1 spot for the second consecutive year and fourth time. (※2019-2020, 2025-2026)
By evaluation category, it ranked No. 1 in 6 out of 8 categories: 'Product Variety,' 'Order Handling,' 'Quality,' 'Delivery Time,' 'Cost Performance,' and 'Support System.'
Among these, it achieved No. 1 for three consecutive years in 'Product Variety,' 'Order Handling,' and 'Quality.' Additionally, it ranked No. 1 in 'Flyers/Leaflets' and 'Postcards/DMs' by product category, with 'Flyers/Leaflets' being No. 1 for two consecutive years.
'Online Printing Mail Order' Overall Ranking with Previous Ranks (2026 Oricon Customer Satisfaction® Survey)
~ Graphic User Reviews ~
"Quality is consistently high, providing peace of mind. Furthermore, delivery time is very short and affordable (Male, 50s)"
"A rich selection of paper, types, and options, capable of meeting professional orders (Male, 60s and above)"
"A trustworthy company that kindly answered inquiries (Female, 20s)"
■ Raksul Ranks Overall No. 2, No. 1 for 9 Consecutive Years in 'POP'
Raksul ranked overall No. 2. By evaluation category, it secured No. 1 for three consecutive years in 'Website Usability.'
By product category, it ranked No. 1 in 'Posters,' 'Stickers/Labels,' and 'POP.' Among these, it was highly evaluated, achieving No. 1 for nine consecutive years in 'POP,' five consecutive years in 'Stickers/Labels,' and No. 1 for the second consecutive year and fifth time in 'Posters.' (※2018, 2020-2021, 2025-2026)
~ Raksul User Reviews ~
"The website is easy to use and clearly designed (Male, 40s)"
"It's great because you can print various things, and order from small to large quantities, which is very useful. Also, the print quality seemed good (Male, 50s)"
Next, Tokyo Color Printing ranked overall No. 3. By evaluation category, it secured No. 1 for the fourth time and third consecutive year in 'Benefits/Campaigns.' (※2018, 2024-2026) Additionally, it ranked No. 1 for three consecutive years in 'Booklets/Catalogs' by product category.
~ Tokyo Color Printing User Reviews ~
"Overwhelmingly good cost performance (Female, 30s)"
"Clear pricing, easy to order (Male, 50s)"
"Product-Specific Rankings"
Highly-rated company Mahito Design (※A highly-rated company is one with responses from over half the specified number of people and an overall score of 60.0 points or more) took No. 1 for the first time in 'Business Cards' by product category, and overall No. 5 Papuri, operated by ASKUL Corporation, took No. 1 for the first time in 'Pamphlets.'
~ Mahito Design User Reviews ~
"Easily created high-quality business cards (Male, 40s)"
"Even without Illustrator, designs can be made.