"The Sound of Phones Disappears from the Workplace" -- University of Tokyo AI Startup OptiMax Launches Autonomous AI Agent "OneCall AI" to Solve the "2024 Problem" in Logistics, Manufacturing, and Trading Industries

1. Overview

OptiMax Inc. (Headquarters: Shinagawa-ku, Tokyo; CEO: Akiteru Osuka) has begun offering "OneCall AI," an AI agent solution that handles phone operations in logistics, manufacturing, and trading industries with natural conversations equivalent to humans.

The biggest feature of this service is its ability to conduct "natural Japanese that is so realistic, the other party doesn't realize they are talking to an AI." Leveraging AI voice processing technology originating from the University of Tokyo, it achieves seamless conversations that understand the nuances and pauses of the other speaker. In fields suffering from severe labor shortages, it can perfectly handle phone responses on behalf of experienced staff. Furthermore, because this AI shares a "common underlying processing logic (back-end brain)," it can autonomously process not only phone calls but also orders received via email, chat, and even handwritten faxes, all with the same judgment criteria.

■ Key Features

【Natural Conversation】: Overturns the notion of "robotic voices" with human-like intonation and Japanese language support. Real-time responses ensure no stress for the other party.

【Knowledge Utilization】: The AI instantly searches vast manuals and the tacit knowledge of veteran employees. It can derive accurate information from internal data even for ambiguous inquiries.

【Unified Brain】: Handles phone calls, chats, and faxes. Even with different input channels, the "back-end AI" is singular. This allows for accurate and non-redundant task completion.

2. Background of Development: "Inability to Answer the Phone" Halts Operations

"When the phone rings during work, our hands stop. If we don't answer, we miss orders." In logistics and manufacturing, handling hundreds of phone calls daily burdens operations. Traditional "voice bots" tend to be avoided by business partners due to their robotic voices and cumbersome operation. To solve this problem, OptiMax has thoroughly pursued "natural conversational quality indistinguishable from humans." Furthermore, recognizing the coexistence of various communication methods like faxes and chats in addition to phone calls at the workplace, they developed a system that can comprehensively process them all with a "single AI brain.".

3. Three Benefits Provided by "OneCall AI"

OptiMax offers not just a tool, but a "colleague (agent)" to work with.

1. AI Phone Agent "Just Like a Human" -- Building Trust with Natural Japanese Without Awkwardness
   We have thoroughly eliminated the "robotic synthesized voices" and "conversation time lags" common in traditional voice bots. With natural language processing technology from the University of Tokyo, we achieve not only appropriate use of honorifics based on context but also natural speech that understands the other party's breathing and pauses. The "human-like conversational quality" is so high that business partners calling may finish their business without realizing they are speaking to an AI, fully fulfilling its role as the company's face.

2. AI Takes Over "That Person's Response"
   The AI learns (RAG) from recorded phone conversations of experienced staff and past chat histories. The AI inherits even the tacit knowledge of "how we always respond to this particular business partner," enabling consistent quality of service even when the regular staff member is absent. This transforms "artisanal responses" that were previously person-dependent into an asset for the entire organization.

3. The Same Back-End Handles Faxes and Chats
   Even if the phone AI is excellent, if fax and chat processing are handled by separate systems, the workplace will be chaotic. OneCallAI's "autonomous thinking engine (brain)" is completely identical, whether the input is via phone (voice) or fax (handwritten text). It extracts information like "Order 3 units of Product A" from voice for phone calls, or from images (OCR) for faxes, and registers it into the core system using the same logic. This allows staff to manage all orders centrally without needing to switch between different tools.

4. Future Outlook

OptiMax aims to develop AI not merely as an efficiency tool, but as a trusted partner that serves as the "face" of a company. By having AI handle phone interactions, the most human-centric touchpoint, we will realize a future where people can focus on more creative and engaging tasks that foster human connection.

5. Information Request & Contact Information

6. Company Introduction

■ About OptiMax Inc.

OptiMax Inc. is an AI agent development company founded by members from the University of Tokyo. Our strength lies in our implementation capabilities, directly connecting cutting-edge AI technology to real-world problem-solving. We support corporate DX through a diligent approach of thoroughly collecting "sounds" and "text" from the field.

Company Name: OptiMax Inc.

Location: Hongo A Building 3F, 4-2-4 Hongo, Bunkyo-ku, Tokyo 113-0033

Representative Director: Akiteru Osuka

Business Description: Co-pilot AI agent development, "Ultra" practical AI agent utilization training

Contact: info@optimax.co.jp