Open8 Begins Providing 'Video BRAIN' to NSK Real Estate

Open8 Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Yuukou Takamatsu; hereinafter 'Open8') has announced that its AI-powered business video editing cloud 'Video BRAIN' has been adopted by NSK Real Estate Co., Ltd. for its condominium brand 'LIVIO' to create video content for on-demand distribution of move-in orientation sessions at the time of condominium handover.

The first on-demand move-in orientation session, conducted in January 2026, achieved over 90% customer satisfaction. More than 80% of respondents expressed a desire to continue with the current format, demonstrating strong customer support.

A detailed interview article about this initiative is available on the Video BRAIN service website.

Viewable repeatedly, accessible at any preferred time.

Redesigning the move-in orientation.

Shifting from in-person condominium move-in briefings to on-demand video distribution.

LIVIO's dedication to customer touchpoints https://video-b.com/case/nskre/

⚫ Background of Adoption

Move-in orientation sessions conducted at the time of condominium handover involve multiple parties—including the seller, management company, judicial scrivener, and moving company—explaining procedures and how to complete documents. Traditionally conducted in person, this format has become a significant time burden for customers, especially with the rise of dual-income households and the popularity of joint loans, requiring couples to coordinate schedules on weekends.

Additionally, with anticipated growth in direct sales and handover volume, NSK Real Estate faced the challenge of building a scalable system that maintains quality despite limited staffing. Aiming to standardize explanation quality across properties and staff under the LIVIO brand, the company decided to adopt Video BRAIN to realize in-house produced online move-in orientations.

The decisive factors for adoption were the ability for on-site staff without video production expertise to create and update videos themselves, and the capability to continuously produce multiple content pieces in-house with a fixed monthly fee.

⚫ Benefits of Adoption

Improved Customer Satisfaction and Comprehension

Overall customer satisfaction exceeded 90%, as did comprehension of content. Over 80% of respondents indicated a desire to continue with the current format, reflecting strong customer approval.

Standardization of Explanation Quality

A system has been established to deliver consistently high-quality explanatory videos regardless of staff member or property, achieving uniform customer experience under the LIVIO brand.

Improved Operational Efficiency

Significantly reduced workload related to weekend staffing and venue setup previously required for in-person sessions. A scalable operational foundation has been established in preparation for expanding direct sales.

Establishment of a Continuous Improvement Cycle

With on-site staff able to update and improve videos directly, rapid responses to property-specific content changes or procedural updates have become possible.

⚫ Comment from Mr. Takikawa, Chief Manager, Sales Strategy Division, NSK Real Estate Co., Ltd.

'Purchasing a condominium is one of the biggest life decisions for many of our customers. We believe it is our important role to deliver necessary information accurately and in an easily understandable manner from contract signing through handover. This initiative gave us the opportunity to fundamentally rethink this process.

Achieving over 90% customer satisfaction in the first implementation confirmed we are on the right track. At the same time, going online revealed new challenges we hadn’t seen before, allowing us to concretely discuss where digital tools should fill gaps and where human interaction should remain—this was a major insight.

The move-in orientation is just the first step. Our next goal is to redesign the entire customer journey from post-contract to post-move-in as a cohesive LIVIO brand experience. We aim to use the time saved through digital efficiency to allow our staff to spend more time engaging with customers on a human level.'

⚫ Company Overview: Open8

Open8 is an AI solutions company that delivers digital transformation (DX) services for enterprises using generative AI technology.

Through its 'OPEN8 Platform,' which includes the AI business video editing cloud 'Video BRAIN' and AI knowledge management 'Open BRAIN,' the company provides one-stop support for enhancing both the 'quality' and 'flow' of information within organizations.

Approximately 1,000 companies, including nearly half of the Nikkei 225-listed firms, have used the OPEN8 Platform to achieve outcomes such as talent development, operational standardization, improved employee engagement, and effective new graduate recruitment.

Open8 Inc.

Representative: President and CEO Yuukou Takamatsu

Headquarters: WeWork Hibiya Park Front, 2-1-6 Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011

Established: April 10, 2015

Business: DX services leveraging generative AI technology for enterprises

https://open8.com/