Shift Management SaaS 'R-Shift' Achieves No. 1 in Number of Adopting Major Retailers for 7 Consecutive Years
OM Network Co., Ltd.'s shift management SaaS 'R-Shift' has achieved the No. 1 position in the number of adopting major retailers for seven consecutive years, from 2020 to 2026. This success is attributed to its ability to handle diverse business formats, strong development capabilities, and business improvement proposal skills.
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- 📰 Published: April 23, 2026 at 18:10
- 🔍 Collected: April 23, 2026 at 09:31
- 🤖 AI Analyzed: April 24, 2026 at 04:41 (19h 10m after Collected)
OM Network Co., Ltd. (Headquarters: Niigata City, Niigata Prefecture; Representative Director: Shinya Yamagishi), which provides the shift management SaaS 'R-Shift' for the retail and distribution industry, has achieved the No. 1 position in the number of adopting major retailers in the domestic shift management system market for seven consecutive years, from 2020 to 2026 (*).
*Domestic shift management system market, retailers with over 1,000 registered IDs (researched by Tokyo Shoko Research, 2020-2026)
What the fact of 'continuously being chosen by major retailers' indicates
Retailers with over 1,000 registered IDs operate multiple business formats and numerous stores, with diverse employment types and complex existing internal systems. Selecting and continuously operating a shift management system in such an environment is not completed merely by evaluating functions at the time of introduction. The comprehensive capability of how well a vendor can respond to various demands that arise after operation begins is questioned. The reason R-Shift has continuously achieved the No. 1 position in the number of adopting companies in this area for seven consecutive years is not just functional superiority, but also the depth of its development and support system that continuously faces the realities of the field.
Three reasons why major companies continue to choose R-Shift
Reason 1: Accumulation of on-site knowledge across industries and business formats
Supermarkets, drugstores, home centers, apparel, specialty stores. Even within the broad category of retail and distribution, shift scheduling methods, peak season fluctuations, employment structure, and labor rules vary greatly by business format. R-Shift has been facing these diverse on-site conditions for over 15 years.
Even with the same term 'shift management,' the challenges faced on-site are completely different depending on the business format. The ability to propose solutions with an understanding of these differences forms the foundation for continuously meeting the complex operational requirements of major companies.
Reason 2: Development capabilities that 'never say no'
Operational requirements for major companies are often not met by standard functions alone. 'We want to link with existing sales management, HR, and attendance systems,' 'We want to link sales budgets and customer numbers with shift plans,' 'We want support for our company's unique labor rules' — in response to such demands, R-Shift's in-house development team has consistently handled everything from requirements definition to full-scale implementation without relying on external outsourcing.
The cumulative number of customization responses has exceeded 300 (*), and the knowledge gained there is not limited to individual company support but is sequentially fed back into R-Shift's standard functions. A solution born from one company's site grows into a function that can be utilized by other companies facing similar challenges — this cycle continuously enhances the value of the entire product.
*Reference: [Shift Management SaaS 'R-Shift' Exceeds 300 Customization Responses]
Reason 3: Business improvement proposal capabilities beyond system provision
R-Shift is highly evaluated by many major companies not as a 'system vendor' but as a 'partner that delves into on-site operational improvements.'
The know-how accumulated through over 300 customization responses and operational achievements in diverse business formats is fed back as 'proposals for operations based on similar cases in other companies' during new consultations and operational review timings. The ability to discuss 'how operations should be in the first place' before 'how to build it' — this stance is one of the reasons for being continuously chosen over the long term.
[Comment from Representative Director Shinya Yamagishi]
The biggest reason R-Shift is chosen by many companies is that it is truly usable on-site.
Shift management in retail is extremely complex, involving working conditions, staffing, fluctuations in demand, and operational rules for each store. We have not shied away from this complexity, but have continued to develop products that can withstand practical use, carefully addressing each aspect.
A system's true value is not measured by the number of introductions, but by whether it continues to be used.
R-Shift believes it has earned the trust of its customers by accumulating on-site-based improvements and sincere support. We will continue to pursue higher quality as a reliable shift management platform for companies.
Shift management in retail and distribution will become even more complex
Chronic labor shortages, diversification of employment forms, and increasing needs to link management figures with shift plans — the requirements for shift management surrounding the retail and distribution industry are expected to become even more complex in the future. The areas that cannot be covered by the standard functions of general-purpose SaaS will continue to expand, and the importance of choosing a 'system that truly fits on-site operations' will further increase.
Future Outlook
OM Network will continue to deeply support the retail and distribution industry, responding to diverse operational requirements with a 'never say no' attitude. The knowledge accumulated in this process will continue to be fed back into standard functions.
*Domestic shift management system market, retailers with over 1,000 registered IDs (researched by Tokyo Shoko Research, 2020-2026)
What the fact of 'continuously being chosen by major retailers' indicates
Retailers with over 1,000 registered IDs operate multiple business formats and numerous stores, with diverse employment types and complex existing internal systems. Selecting and continuously operating a shift management system in such an environment is not completed merely by evaluating functions at the time of introduction. The comprehensive capability of how well a vendor can respond to various demands that arise after operation begins is questioned. The reason R-Shift has continuously achieved the No. 1 position in the number of adopting companies in this area for seven consecutive years is not just functional superiority, but also the depth of its development and support system that continuously faces the realities of the field.
Three reasons why major companies continue to choose R-Shift
Reason 1: Accumulation of on-site knowledge across industries and business formats
Supermarkets, drugstores, home centers, apparel, specialty stores. Even within the broad category of retail and distribution, shift scheduling methods, peak season fluctuations, employment structure, and labor rules vary greatly by business format. R-Shift has been facing these diverse on-site conditions for over 15 years.
Even with the same term 'shift management,' the challenges faced on-site are completely different depending on the business format. The ability to propose solutions with an understanding of these differences forms the foundation for continuously meeting the complex operational requirements of major companies.
Reason 2: Development capabilities that 'never say no'
Operational requirements for major companies are often not met by standard functions alone. 'We want to link with existing sales management, HR, and attendance systems,' 'We want to link sales budgets and customer numbers with shift plans,' 'We want support for our company's unique labor rules' — in response to such demands, R-Shift's in-house development team has consistently handled everything from requirements definition to full-scale implementation without relying on external outsourcing.
The cumulative number of customization responses has exceeded 300 (*), and the knowledge gained there is not limited to individual company support but is sequentially fed back into R-Shift's standard functions. A solution born from one company's site grows into a function that can be utilized by other companies facing similar challenges — this cycle continuously enhances the value of the entire product.
*Reference: [Shift Management SaaS 'R-Shift' Exceeds 300 Customization Responses]
Reason 3: Business improvement proposal capabilities beyond system provision
R-Shift is highly evaluated by many major companies not as a 'system vendor' but as a 'partner that delves into on-site operational improvements.'
The know-how accumulated through over 300 customization responses and operational achievements in diverse business formats is fed back as 'proposals for operations based on similar cases in other companies' during new consultations and operational review timings. The ability to discuss 'how operations should be in the first place' before 'how to build it' — this stance is one of the reasons for being continuously chosen over the long term.
[Comment from Representative Director Shinya Yamagishi]
The biggest reason R-Shift is chosen by many companies is that it is truly usable on-site.
Shift management in retail is extremely complex, involving working conditions, staffing, fluctuations in demand, and operational rules for each store. We have not shied away from this complexity, but have continued to develop products that can withstand practical use, carefully addressing each aspect.
A system's true value is not measured by the number of introductions, but by whether it continues to be used.
R-Shift believes it has earned the trust of its customers by accumulating on-site-based improvements and sincere support. We will continue to pursue higher quality as a reliable shift management platform for companies.
Shift management in retail and distribution will become even more complex
Chronic labor shortages, diversification of employment forms, and increasing needs to link management figures with shift plans — the requirements for shift management surrounding the retail and distribution industry are expected to become even more complex in the future. The areas that cannot be covered by the standard functions of general-purpose SaaS will continue to expand, and the importance of choosing a 'system that truly fits on-site operations' will further increase.
Future Outlook
OM Network will continue to deeply support the retail and distribution industry, responding to diverse operational requirements with a 'never say no' attitude. The knowledge accumulated in this process will continue to be fed back into standard functions.