OKI Holds IT Technical Skills Competition to Showcase Technologies Supporting Unstoppable Operations
OKI Crosstech held the "31st IT Technical Skills Competition" in Takasaki City, Gunma Prefecture, where Customer Engineers (CEs) nationwide competed in maintenance skills and customer response capabilities. The competition aims to foster personnel who support the stable operation of social infrastructure and ensure consistent service delivery.
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- 📰 Published: June 12, 2026 at 21:00
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OKI Crosstech Co., Ltd. (President: Hiroshi Tomizawa, Headquarters: Chuo-ku, Tokyo, hereinafter OXT), which handles the design, construction, and maintenance of ICT systems, electrical equipment, and multi-vendor equipment within the OKI Group, held the "31st IT Technical Skills Competition" on June 11, 2026, at the OXT North Kanto Training Center located within the OKI Takasaki Business Site (Location: Takasaki City, Gunma Prefecture). This competition aims to foster personnel who support the stable operation of social infrastructure and achieve uniform service provision by having Customer Engineers (CEs) nationwide compete in their maintenance skills and customer response capabilities (Note 1).
Based on its nationwide maintenance network cultivated through its ATM business, OXT is expanding its maintenance services that support "unstoppable operations" from social infrastructure to the medical and GX fields. This competition has been held since 1995 to improve on-site technical skills and customer response capabilities.
For the 31st competition, 10 individuals selected from a pool of 1,200 Customer Engineers (CEs) nationwide participated. This competition evaluated not only customer response and technical skills but also the accuracy and reliability of basic operational procedures in maintenance. The competition simulated actual field scenarios, using the repair of OKI's ATM "ATM-BankIT Pro" as the subject. Participants were tested on comprehensive skills required in the field, including prompt and accurate maintenance work, accident prevention, customer handling, diagnosis and repair of equipment with complex failures, and information security and safety management.
The competition proceedings were broadcast live online to approximately 80 major bases nationwide, with commentary provided by employees. Excellent response cases were shared internally to improve the skills of all maintenance staff. Furthermore, at a networking session with the participants, a demonstration was given of the CE Assist System, which is under development to improve work quality. This system utilizes AI to suggest optimal responses based on work manuals and past cases. Through these initiatives, OXT is promoting new efforts to enhance the quality of maintenance operations and strengthen on-site capabilities.
OXT will continue to support "unstoppable operations" and contribute to the safety and security of society by fostering personnel and improving technical and customer response capabilities through initiatives like the IT Technical Skills Competition. By strengthening on-site capabilities, OXT will promote the advancement of field operation services as outlined in the OKI Group's "Medium-Term Management Plan 2031."
[31st IT Technical Skills Competition Judging Results] (Titles omitted)
Glossary
Note 1: Customer Engineer (CE)
A computer technician primarily responsible for the installation, maintenance, inspection, and repair of hardware.
Related Links
IT Technical Skills Competition Introduction Site
Oki Electric Industry Co., Ltd. is commonly known as OKI.
Other company names and product names mentioned in this text are generally trademarks or registered trademarks of their respective companies.
Media Inquiries Regarding This Matter
Public Relations and Promotion Office
Inquiry Form
Keywords:
Based on its nationwide maintenance network cultivated through its ATM business, OXT is expanding its maintenance services that support "unstoppable operations" from social infrastructure to the medical and GX fields. This competition has been held since 1995 to improve on-site technical skills and customer response capabilities.
For the 31st competition, 10 individuals selected from a pool of 1,200 Customer Engineers (CEs) nationwide participated. This competition evaluated not only customer response and technical skills but also the accuracy and reliability of basic operational procedures in maintenance. The competition simulated actual field scenarios, using the repair of OKI's ATM "ATM-BankIT Pro" as the subject. Participants were tested on comprehensive skills required in the field, including prompt and accurate maintenance work, accident prevention, customer handling, diagnosis and repair of equipment with complex failures, and information security and safety management.
The competition proceedings were broadcast live online to approximately 80 major bases nationwide, with commentary provided by employees. Excellent response cases were shared internally to improve the skills of all maintenance staff. Furthermore, at a networking session with the participants, a demonstration was given of the CE Assist System, which is under development to improve work quality. This system utilizes AI to suggest optimal responses based on work manuals and past cases. Through these initiatives, OXT is promoting new efforts to enhance the quality of maintenance operations and strengthen on-site capabilities.
OXT will continue to support "unstoppable operations" and contribute to the safety and security of society by fostering personnel and improving technical and customer response capabilities through initiatives like the IT Technical Skills Competition. By strengthening on-site capabilities, OXT will promote the advancement of field operation services as outlined in the OKI Group's "Medium-Term Management Plan 2031."
[31st IT Technical Skills Competition Judging Results] (Titles omitted)
Glossary
Note 1: Customer Engineer (CE)
A computer technician primarily responsible for the installation, maintenance, inspection, and repair of hardware.
Related Links
IT Technical Skills Competition Introduction Site
Oki Electric Industry Co., Ltd. is commonly known as OKI.
Other company names and product names mentioned in this text are generally trademarks or registered trademarks of their respective companies.
Media Inquiries Regarding This Matter
Public Relations and Promotion Office
Inquiry Form
Keywords:
FAQ
What is the OKI Crosstech IT Technical Skills Competition?
It is a competition where Customer Engineers (CEs) nationwide compete in maintenance skills and customer response capabilities, aiming to foster personnel who support the stable operation of social infrastructure and ensure consistent service delivery.
What is the purpose of holding this competition?
The purpose is to foster personnel who support the stable operation of social infrastructure and to achieve uniform service provision.
What kind of skills are evaluated in the competition?
Using the repair of OKI's ATM as a subject, skills evaluated include customer response, technical ability, accuracy and reliability of basic operational procedures, accident prevention, and information security.
How is AI being utilized?
A demonstration of the CE Assist System, which utilizes AI under development to improve work quality, was conducted, suggesting optimal responses based on work manuals and past cases.
What kind of business does OKI Crosstech conduct?
They handle the design, construction, and maintenance of ICT systems, electrical equipment, and multi-vendor equipment, and expand services to social infrastructure, healthcare, and GX fields based on their maintenance network cultivated through ATMs.