Odakyu Introduces Wearable Cameras for Station Staff at All 70 Stations on April 16 to Ensure Customer and Staff Safety and Prevent Service Degradation
Odakyu Electric Railway will equip station staff at all 70 stations with wearable cameras starting April 16. This measure aims to record incidents like customer harassment, deter trouble, and enable swift responses using an ALSOK emergency pendant.
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- 📰 Published: April 6, 2026 at 23:00
- 🔍 Collected: April 6, 2026 at 14:30
- 🤖 AI Analyzed: April 21, 2026 at 01:17 (346h 46m after Collected)
Odakyu Electric Railway Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; President: Shigeru Suzuki) will introduce small wearable cameras to be worn on the chests of station staff at all 70 stations on the Odakyu Line on Thursday, April 16, 2026. By recording the situations on-site where station staff respond, including during abnormalities, this aims to enable related parties to accurately grasp the situation at the time, and to lead to more appropriate responses through fact-based judgments.
These cameras will be worn when troubles between customers, criminal acts, or customer harassment occur within station premises, including platforms. By accurately recording the situation, it contributes to providing reliable information and making appropriate judgments and responses. In addition, indicating that recording is in progress will enhance the deterrent effect against such acts and contribute to early resolution, leading to a safer environment for both customers and station staff. Our company has seen an increasing trend in the number of customer harassment incidents, including violence and verbal abuse. We believe these not only threaten the safety of station staff but also lead to situations that hinder the provision of services that should originally be provided to surrounding customers. We are introducing this measure also from the perspective of preventing the deterioration of service quality.
Furthermore, the cameras will also be worn during patrols within the station premises. When suspicious objects or defects in station facilities are found, the situation will be recorded and shared accurately and promptly with related parties. This will establish a system to quickly take necessary actions, contributing to further improvement of safety within the station premises.
Recorded data will be appropriately stored under the management of the stationmaster and will not be used for any purpose other than the defined ones. Also, when using the camera, it will be carried together with the "ALSOK Emergency Pendant," which allows instant reporting to ALSOK in the event of an abnormality, establishing an operation that can quickly respond to situations requiring assistance.
We have been promoting environmental improvements to enhance the quality of customer service and protect both customers and station staff, such as installing cameras inside stations and recording terminals at counters. This initiative will further strengthen these efforts.
We will continue to work on improving safety and creating a comfortable environment so that everyone using our railway facilities can spend their time with peace of mind at any time.
The details of the introduction of wearable cameras for station staff are as follows.
Details
1. Introduction Date
Thursday, April 16, 2026
2. Introduction Locations and Number of Units
...
These cameras will be worn when troubles between customers, criminal acts, or customer harassment occur within station premises, including platforms. By accurately recording the situation, it contributes to providing reliable information and making appropriate judgments and responses. In addition, indicating that recording is in progress will enhance the deterrent effect against such acts and contribute to early resolution, leading to a safer environment for both customers and station staff. Our company has seen an increasing trend in the number of customer harassment incidents, including violence and verbal abuse. We believe these not only threaten the safety of station staff but also lead to situations that hinder the provision of services that should originally be provided to surrounding customers. We are introducing this measure also from the perspective of preventing the deterioration of service quality.
Furthermore, the cameras will also be worn during patrols within the station premises. When suspicious objects or defects in station facilities are found, the situation will be recorded and shared accurately and promptly with related parties. This will establish a system to quickly take necessary actions, contributing to further improvement of safety within the station premises.
Recorded data will be appropriately stored under the management of the stationmaster and will not be used for any purpose other than the defined ones. Also, when using the camera, it will be carried together with the "ALSOK Emergency Pendant," which allows instant reporting to ALSOK in the event of an abnormality, establishing an operation that can quickly respond to situations requiring assistance.
We have been promoting environmental improvements to enhance the quality of customer service and protect both customers and station staff, such as installing cameras inside stations and recording terminals at counters. This initiative will further strengthen these efforts.
We will continue to work on improving safety and creating a comfortable environment so that everyone using our railway facilities can spend their time with peace of mind at any time.
The details of the introduction of wearable cameras for station staff are as follows.
Details
1. Introduction Date
Thursday, April 16, 2026
2. Introduction Locations and Number of Units
...