World's First AI-Powered Scam Detection Tool 'Norton Genie' Launches on ChatGPT

Norton, a global leader in consumer cyber safety and part of Gen (NASDAQ: GEN), has launched its AI-powered scam detection feature, 'Genie Assistant,' on ChatGPT. Through this app, Norton integrates trusted security intelligence directly into ChatGPT conversations, helping users identify scams and make safer decisions in real-time.

Scams are appearing in every aspect of daily life, from fake delivery notifications and urgent bank alerts to messages impersonating bosses, friends, or trusted brands. Many people are now using AI tools like ChatGPT to answer the simple question: 'Is this legitimate?'

With the new Norton app within ChatGPT, users can share suspicious emails, text messages, messages, images, and links to receive clear, immediate guidance on whether they are safe, risky, or potentially fraudulent. In addition to being available within the Norton app, users can now access the same trusted cyber safety information directly within ChatGPT where they are already asking questions.

Leena Elias, Chief Product Officer at Gen, stated: 'AI is rapidly becoming a part of our daily lives. People are already asking ChatGPT, "Should I click?" "Should I pay?" or "Should I reply?" By bringing Genie to ChatGPT, we are extending Norton's scam analysis and advice directly into those conversations. In addition to the comprehensive protection provided by Norton 360, we are helping users make safer decisions in the moment.'

Supporting users in identifying suspicious messages and making decisions

The Norton app within ChatGPT is designed to address questions users face daily, such as:

'@Norton, this email says my account will be locked if I don't act now. Is this a scam?'

'@Norton, I received a text and link about a missed delivery. Should I click it?'

'@Norton, this message looks like it's from my bank, but something feels off.'

'@Norton, is this online transaction real, or are they trying to steal my information?'

Unlike tools that only check for known malicious links, Norton analyzes the context of the entire message. In addition to verifying URLs and domains, it evaluates the language, intent, and tactics used, detecting typical scam patterns such as impersonation, pressure tactics, and requests for sensitive information.

Norton then explains why there is a risk and provides clear, easy-to-understand guidance on the next steps to take, such as 'do not reply,' 'do not click the link,' or 'delete the message.'

Security that naturally integrates into daily life

The Norton app in ChatGPT is designed to be simple and intuitive. Any user of ChatGPT can paste messages or images to perform a scam check and ask Norton for safety advice in plain language, just as they would ask a friend or family member for a second opinion.

As AI becomes part of online research and decision-making, the Norton app reflects a major shift in cybersecurity. Protection now means helping users recognize scams and risks at an earlier stage, before they take action.

● How to use 'Norton Genie' on ChatGPT

1. Log in to ChatGPT
   The app becomes available after logging in.

2. Open the Apps section
   Access the ChatGPT app directory.