Nomura Real Estate Launches "NEXT PASS 20," a New Service Supporting Home Security for 20 Years, Addressing Increasing Risks and Concerns of Housing Equipment Malfunctions Over Time
Nomura Real Estate has launched "NEXT PASS 20," a new service offering up to 20 years of support to address the increasing risks of housing equipment malfunctions over time. Key features include equipment replacement support for homes over 15 years old and eligibility for the "Certified Warranty Used Home System," which enhances value upon sale.
📋 Article Processing Timeline
- 📰 Published: May 13, 2026 at 20:00
- 🔍 Collected: May 13, 2026 at 11:31
- 🤖 AI Analyzed: May 13, 2026 at 12:28 (56 min after Collected)
Key Points of This News Release:
1. Introduces new equipment replacement support, anticipating high repair needs for housing equipment over 15 years after construction.
2. Newly developed 20-year support product, extending from the conventional maximum 15-year warranty.
3. Homes subscribing to this service are eligible for the "Certified Warranty Used Home System."
Nomura Real Estate Development Co., Ltd. (Headquarters: Minato-ku, Tokyo / Representative Director and President: Daisaku Matsuo, hereinafter "the Company") has commenced the provision of a new maintenance program, "NEXT PASS 20" (hereinafter "this service"), to support long-term peace of mind after purchasing a condominium.
Previously, the Company has provided maintenance services for up to 15 years as part of the "NEXT PASS" series, which combines extended warranties for housing equipment, emergency response, and repair services, staying close to customers' lives. Meanwhile, there is a growing need for preparation against housing equipment malfunctions, repairs, and replacements even after 15 years of occupancy.
This service is a new product aimed at addressing the increasing challenges related to housing equipment over the years.
1. Background of Development
Since the launch of the service in 2013, the Company has offered "NEXT PASS 10," which guarantees housing equipment malfunctions for 10 years from new construction, and "NEXT PASS 15," which extends it by another 5 years.
Currently, the number of members has reached approximately 35,000, and numerous repairs and replacements have been carried out to date.
Based on this repair performance data and customer feedback, this service was developed as a new system focused on "practical support" rather than just "warranty."
2. Mechanism and Features of This Service
This service newly introduces "Housing Equipment Support," which differs from conventional services. For the 7 eligible types of equipment*1, repair and replacement costs are supported up to a certain standard, and newly replaced equipment comes with a new 10-year warranty. This allows for long-term, worry-free use of homes while suppressing sudden high expenses. In addition, emergency response and repair services are provided as with conventional products, maintaining a system that addresses daily "troubles."
This service is designed as an optional product that can be switched from the conventional "NEXT PASS 15" at the time of warranty renewal. A major feature of this product is that customers can choose the optimal plan according to their lifestyle and future plans. Furthermore, through this service, we believe that encouraging long-term and careful use of homes is a beneficial initiative from a sustainable perspective.
Through an industry-leading 20-year support system, the Company aims to provide value that continues "after purchasing" a home and build long-term relationships with customers.
*1 The 7 eligible types of equipment are listed in "3. Overview: Warranty Coverage."
Homes that subscribe to this service are eligible for the "Certified Warranty Used Home System" provided through Nomura Real Estate Solutions, provided certain conditions are met.
This system allows the service content to be inherited by second owners when selling a home subscribed to this service, leading to an increase in added value at the time of sale for sellers. It also provides peace of mind for potential buyers. The Company aims to support the long-term value maintenance of homes by providing support that looks beyond "peace of mind while living" to "peace of mind when selling in the future" through this service.
3. Overview
Keywords:
1. Introduces new equipment replacement support, anticipating high repair needs for housing equipment over 15 years after construction.
2. Newly developed 20-year support product, extending from the conventional maximum 15-year warranty.
3. Homes subscribing to this service are eligible for the "Certified Warranty Used Home System."
Nomura Real Estate Development Co., Ltd. (Headquarters: Minato-ku, Tokyo / Representative Director and President: Daisaku Matsuo, hereinafter "the Company") has commenced the provision of a new maintenance program, "NEXT PASS 20" (hereinafter "this service"), to support long-term peace of mind after purchasing a condominium.
Previously, the Company has provided maintenance services for up to 15 years as part of the "NEXT PASS" series, which combines extended warranties for housing equipment, emergency response, and repair services, staying close to customers' lives. Meanwhile, there is a growing need for preparation against housing equipment malfunctions, repairs, and replacements even after 15 years of occupancy.
This service is a new product aimed at addressing the increasing challenges related to housing equipment over the years.
1. Background of Development
Since the launch of the service in 2013, the Company has offered "NEXT PASS 10," which guarantees housing equipment malfunctions for 10 years from new construction, and "NEXT PASS 15," which extends it by another 5 years.
Currently, the number of members has reached approximately 35,000, and numerous repairs and replacements have been carried out to date.
Based on this repair performance data and customer feedback, this service was developed as a new system focused on "practical support" rather than just "warranty."
2. Mechanism and Features of This Service
This service newly introduces "Housing Equipment Support," which differs from conventional services. For the 7 eligible types of equipment*1, repair and replacement costs are supported up to a certain standard, and newly replaced equipment comes with a new 10-year warranty. This allows for long-term, worry-free use of homes while suppressing sudden high expenses. In addition, emergency response and repair services are provided as with conventional products, maintaining a system that addresses daily "troubles."
This service is designed as an optional product that can be switched from the conventional "NEXT PASS 15" at the time of warranty renewal. A major feature of this product is that customers can choose the optimal plan according to their lifestyle and future plans. Furthermore, through this service, we believe that encouraging long-term and careful use of homes is a beneficial initiative from a sustainable perspective.
Through an industry-leading 20-year support system, the Company aims to provide value that continues "after purchasing" a home and build long-term relationships with customers.
*1 The 7 eligible types of equipment are listed in "3. Overview: Warranty Coverage."
Homes that subscribe to this service are eligible for the "Certified Warranty Used Home System" provided through Nomura Real Estate Solutions, provided certain conditions are met.
This system allows the service content to be inherited by second owners when selling a home subscribed to this service, leading to an increase in added value at the time of sale for sellers. It also provides peace of mind for potential buyers. The Company aims to support the long-term value maintenance of homes by providing support that looks beyond "peace of mind while living" to "peace of mind when selling in the future" through this service.
3. Overview
Keywords: