noco Inc. (Headquarters: Chuo-ku, Tokyo, Representative Director: Ken Horibe) has launched the "Notification Bar Function" for its AI customer support system "Help Dog" (https://helpdog.ai), which allows banner-style announcements to be displayed at the very top of FAQ sites.

This function can be displayed on the top page, category list page, or article content page, ensuring that users see announcements about campaigns, changes in business hours, or other information regardless of which page they are viewing.

Background: Lack of effective means to deliver timely announcements prominently

When operating an FAQ site, there are often times when information needs to be communicated to users only for a specific period, such as sales, campaigns, changes in business hours, or revisions to prices or terms.

However, the methods for delivering such information prominently were limited. Previously, companies had to rely on posting individual articles or modifying parts of the top page each time. As a result, urgent information often failed to catch users' eyes and led to inquiries going unanswered.

What the "Notification Bar Function" can do

The "Notification Bar Function" is a feature that displays a banner-style announcement area at the top of the FAQ site. Its main features are as follows:

Display on any page within the site

The notification bar can be displayed on the top page, category list page, or article content page. Since the banner is visible regardless of which page the user is browsing, important announcements can be delivered without being missed.

Set display text and link destination

You can specify the text to be displayed on the bar and the URL to open when clicked. The link destination is not limited to FAQ articles; it can be freely set to campaign-specific pages, application forms, etc., allowing users to be directed to the appropriate page based on the announcement content.

Free color settings and simultaneous display of multiple notifications

Text and background colors can be freely set, allowing for subdued colors that blend with the site or striking colors that highlight urgent announcements. Furthermore, multiple announcements can be displayed simultaneously, with individual text, link destinations, and color schemes set for each. This allows for flexible use depending on the content, such as displaying regular information subtly and urgent information prominently, making it easy to manage announcements even during busy periods.

Display announcement content on the top page

Going forward, Help Dog will continue to enhance the support experience and improve the efficiency of support operations as an all-in-one AI customer support system that allows for integrated operation of FAQ sites, AI chatbots, and inquiry forms, supporting user self-service to human support.

Details here

What is Help Dog?

"Help Dog" is an AI customer support system that integrates FAQ sites, AI chatbots, and forms. It provides an intuitive search experience and a clear UI so that users can quickly find the information they need, thereby reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a system that allows staff to operate and improve it continuously without specialized knowledge, streamlining corporate support operations.

About Help Dog

All-in-one functions required for customer support

About noco Inc.

With the mission "To bridge companies and customers and turn all voices into value," we provide technology that solves user questions and challenges. Through systems like the AI customer support system "Help Dog" and the manual creation tool "Help Dog Manual," we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We aim to realize "Help Infrastructure," striving for a society where everyone can access information smoothly and act without hesitation.

Company Profile

Company Name

noco Inc.

Representative

Ken Horibe, Representative Director

Headquarters

8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo

Capital

76.06 million yen (including capital reserve)

Established

May 12, 2017

Corporate Site

https://nocoinc.co.jp/

Recruitment Site

https://nocoinc.co.jp/recruit/

Press Release

https://nocoinc.co.jp/news/press/1/

FACT BOX

  • Source: PR TIMES
  • Category: 新機能リリース