AI Support System "Helpdog" Adds IP Address Restriction Feature to Enhance Operational Management Security

noco Inc., headquartered in Chuo-ku, Tokyo, with Ken Horibe as Representative Director, has launched an IP address restriction feature for its AI support system "Helpdog" (https://helpdog.ai). This feature restricts access to the administration screen to specific, pre-authorized IP addresses, addressing security risks in customer support operations. It allows organizations to limit access to their own offices, designated locations, or networks connected via VPN, thereby blocking unauthorized operations from unintended environments at the network level. This multi-layered defense combines existing login authentication with access source control, maintaining high security without altering daily workflows. The restriction applies only to the administration screen, ensuring no impact on the browsing experience of general users of the FAQ site. It also standardizes management by using clear IP address criteria, eliminating inconsistencies among personnel and facilitating the establishment of a consistent and secure operational system aligned with organizational security policies. Helpdog, an all-in-one AI-powered customer support system integrating FAQ sites, AI chatbots, and inquiry forms, will continue to focus on maintaining strong governance and improving the support experience from self-resolution assistance to inquiry reception. noco Inc.'s mission is "Bridging companies and customers, transforming all voices into value," offering technologies like Helpdog and Helpdog Manual to reduce inquiries, improve operational efficiency, and enhance customer experience. The company was established on May 12, 2017, with a capital of 76.06 million JPY.