Nisshin Fire & Marine Insurance Ranked No. 1 in 2026 GMO Customer Satisfaction Survey for Rental Fire Insurance
Nisshin Fire & Marine Insurance Co., Ltd. achieved the top overall ranking among 21 insurers in the 2026 GMO Research & AI customer satisfaction survey. The recognition highlights the company's success in both its digital-first and comprehensive insurance solutions for the rental market.
📋 Article Processing Timeline
- 📰 Published: May 29, 2026 at 04:02
- 🔍 Collected: May 28, 2026 at 19:46
- 🤖 AI Analyzed: May 28, 2026 at 19:46 (0 min after Collected)
Nisshin Fire & Marine Insurance Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President: Susumu Oriyama; hereinafter "Nisshin Fire") has announced that it secured the first-place overall ranking in the "2026 GMO Customer Satisfaction Ranking: Fire Insurance (Rental)" published by GMO Research & AI Co., Ltd.
(1) Evaluation Details
The GMO Customer Satisfaction Ranking is based on an online survey of 10,686 customers who have recently purchased fire insurance from one of 21 participating companies. The ranking evaluates overall satisfaction as well as specific metrics such as application procedures and product depth. Nisshin Fire's top ranking reflects its ongoing commitment to providing user-friendly products and satisfying services that reduce the daily burdens of its policyholders.
Survey Overview:
- Lead Organization: GMO Research & AI Co., Ltd.
- Method: Online survey
- Respondents: 10,686 individuals
- Survey Period: January 22, 2026 – March 2, 2026
- Eligibility: Individuals aged 25–84 nationwide who purchased fire insurance within the last three years and were involved in the selection process.
- Participating Entities: 21 companies
- Scope: Insurance providers covering damages from fire, lightning, explosions, wind, snow, and theft for buildings and household goods.
(2) Overview of Nisshin Fire's Rental Insurance Products
The company's high ranking is attributed to the performance of two key products designed for tenants. Nisshin Fire remains dedicated to providing valuable services tailored to the needs of each individual customer.
- "Insurance for Renting a Room" (Rental Household Goods General Insurance)
An internet-exclusive fire insurance plan for tenants that includes tenant liability and household goods coverage. Following the concept of "Simple, Convenient, and Affordable," premiums start at a competitive 3,500 yen per year.
- "Housing Peace of Mind Insurance"
A comprehensive fire insurance policy that provides broad protection against fire, natural disasters (wind and water), and daily risks such as theft or water damage. Optional riders allow policyholders to prepare for various liability risks encountered in daily life.
Official Website: https://www.nisshinfire.co.jp/
(1) Evaluation Details
The GMO Customer Satisfaction Ranking is based on an online survey of 10,686 customers who have recently purchased fire insurance from one of 21 participating companies. The ranking evaluates overall satisfaction as well as specific metrics such as application procedures and product depth. Nisshin Fire's top ranking reflects its ongoing commitment to providing user-friendly products and satisfying services that reduce the daily burdens of its policyholders.
Survey Overview:
- Lead Organization: GMO Research & AI Co., Ltd.
- Method: Online survey
- Respondents: 10,686 individuals
- Survey Period: January 22, 2026 – March 2, 2026
- Eligibility: Individuals aged 25–84 nationwide who purchased fire insurance within the last three years and were involved in the selection process.
- Participating Entities: 21 companies
- Scope: Insurance providers covering damages from fire, lightning, explosions, wind, snow, and theft for buildings and household goods.
(2) Overview of Nisshin Fire's Rental Insurance Products
The company's high ranking is attributed to the performance of two key products designed for tenants. Nisshin Fire remains dedicated to providing valuable services tailored to the needs of each individual customer.
- "Insurance for Renting a Room" (Rental Household Goods General Insurance)
An internet-exclusive fire insurance plan for tenants that includes tenant liability and household goods coverage. Following the concept of "Simple, Convenient, and Affordable," premiums start at a competitive 3,500 yen per year.
- "Housing Peace of Mind Insurance"
A comprehensive fire insurance policy that provides broad protection against fire, natural disasters (wind and water), and daily risks such as theft or water damage. Optional riders allow policyholders to prepare for various liability risks encountered in daily life.
Official Website: https://www.nisshinfire.co.jp/
FAQ
What specific aspects of Nisshin Fire were evaluated in the survey?
The survey assessed overall satisfaction, the ease of application procedures, and the quality of product content among 21 insurance providers.
What makes the 'Insurance for Renting a Room' product unique?
It is a digital-first product designed for simplicity and affordability, with annual premiums starting as low as 3,500 yen.