Nippon Telenet's SMS Sending Service "SMS HaNa" and LINE WORKS' AI Call Answering Service "LINE WORKS AiCall" Begin Collaboration
Nippon Telenet's SMS sending service "SMS HaNa" and LINE WORKS' AI call answering service "LINE WORKS AiCall" have started a collaboration. This partnership aims to streamline corporate customer support and enhance customer experience by combining AI-powered phone responses with SMS delivery.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 20:00
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 17:21 (480h 33m after Collected)
Nippon Telenet Co., Ltd. (Headquarters: Kyoto City, Representative Director and President: Mayuka Taki/hereinafter "Nippon Telenet") and LINE WORKS Corporation (Headquarters: Shibuya-ku, Tokyo, Representative Director and President: Takeshi Shimaoka/hereinafter, LINE WORKS) are pleased to announce the start of a collaboration between Nippon Telenet's corporate SMS sending service "SMS HaNa" and LINE WORKS' AI call answering service "LINE WORKS AiCall".
## Background of the Collaboration
In recent years, labor shortages and increased workload have become major challenges in corporate customer support and inquiry handling. Against this backdrop, the introduction of AI-powered call answering systems has progressed, and initiatives to automate inquiry handling and reception tasks are expanding.
On the other hand, there are many cases where it is difficult to provide URLs or share detailed information through phone calls alone, and the need to use SMS as a means of providing additional information to customers is increasing.
Therefore, this collaboration between the SMS sending service "SMS HaNa" and the AI call answering service "LINE WORKS AiCall" has realized a customer support flow that seamlessly combines phone support and message delivery.
## Overview and Features of the Collaboration
This collaboration enables the following operations by combining AI call answering service and SMS delivery service:
1. Automatic SMS sending after phone support
After AI-powered phone support, guidance pages and procedure URLs can be automatically sent via SMS. This makes it possible to smoothly deliver information that is difficult to convey only by phone to customers.
2. Online guidance for customer procedures
By sending URLs via SMS, customers can be guided to application forms, support pages, etc. This realizes a customer experience that combines phone support and online procedures.
3. Efficiency improvement of call center operations
Combining AI-powered phone support and SMS delivery leads to a reduction in the number of calls handled by operators and a lightening of their workload.
## Anticipated Use Cases
This collaboration is expected to be utilized in the following scenarios:
- Inquiry reception
After AI-powered phone support, send FAQ pages and guidance page URLs via SMS.
- Reservation and application handling
After receiving a reservation by phone, send a reservation page or application form URL via SMS to guide online procedures.
- Material request and service guidance
After a phone inquiry, send service materials and detailed page URLs.
## Background of the Collaboration
In recent years, labor shortages and increased workload have become major challenges in corporate customer support and inquiry handling. Against this backdrop, the introduction of AI-powered call answering systems has progressed, and initiatives to automate inquiry handling and reception tasks are expanding.
On the other hand, there are many cases where it is difficult to provide URLs or share detailed information through phone calls alone, and the need to use SMS as a means of providing additional information to customers is increasing.
Therefore, this collaboration between the SMS sending service "SMS HaNa" and the AI call answering service "LINE WORKS AiCall" has realized a customer support flow that seamlessly combines phone support and message delivery.
## Overview and Features of the Collaboration
This collaboration enables the following operations by combining AI call answering service and SMS delivery service:
1. Automatic SMS sending after phone support
After AI-powered phone support, guidance pages and procedure URLs can be automatically sent via SMS. This makes it possible to smoothly deliver information that is difficult to convey only by phone to customers.
2. Online guidance for customer procedures
By sending URLs via SMS, customers can be guided to application forms, support pages, etc. This realizes a customer experience that combines phone support and online procedures.
3. Efficiency improvement of call center operations
Combining AI-powered phone support and SMS delivery leads to a reduction in the number of calls handled by operators and a lightening of their workload.
## Anticipated Use Cases
This collaboration is expected to be utilized in the following scenarios:
- Inquiry reception
After AI-powered phone support, send FAQ pages and guidance page URLs via SMS.
- Reservation and application handling
After receiving a reservation by phone, send a reservation page or application form URL via SMS to guide online procedures.
- Material request and service guidance
After a phone inquiry, send service materials and detailed page URLs.