TKP Corporation Implements 'Ask One' to Systematize Customer Feedback Across 1,782 Meeting Rooms

Ninout, Inc. announced that TKP Corporation has implemented 'Ask One.' In its flexible office business, which boasts a retention rate of over 80%, TKP has built a system to systematically collect 'Voice of the Customer' (VoC) by integrating Ask One with Salesforce. This feedback is utilized across various aspects of business operations, including deepening customer relationships, improving frontline staff motivation, facilitating knowledge sharing between locations, and supporting management decision-making. TKP operates a diversified business centered on flexible offices, including rental meeting rooms, event halls, and banquet spaces. With approximately 100,000 bookings annually across 1,782 direct-managed facilities, there was a growing need to capture VoC qualitatively and quantitatively. The key reasons for choosing Ask One were its flexible integration with complex Salesforce environments and its ability to link survey responses with automated thank-you emails. As a result, the response rate has remained in the 20% range. The benefits include improved staff motivation through direct feedback, cross-location knowledge sharing, and data-driven management decisions, such as the implementation of high-speed free Wi-Fi. TKP plans to expand the use of Ask One to include surveys at facility previews and AI-powered voice summarization for sales meetings.