NextLab Launches “Bakuage Remittance” to Streamline Fragmented Refund Operations into One Flow

NextLab Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Tomohide Kamei), which develops and provides SaaS platforms that help e-commerce businesses improve operational efficiency and maximize sales, has launched “Bakuage Remittance,” a practical cash management system designed to reduce the “invisible costs” hidden in corporate remittance operations. “Bakuage Remittance” is a remittance management system that integrates processes traditionally handled manually, including creating remittance requests, customer input, approval, and money transfers, into a single flow. It can complete remittance processing in as little as five minutes. The system eliminates the series of tasks companies previously performed, such as collecting, entering, and verifying bank account information, and aims to significantly improve operational efficiency. With a new mechanism that allows recipients to enter their bank account information directly from their own smartphones, employees can process payments safely and quickly without handling account information themselves. Background: For many companies, remittance and refund operations such as payments to external contractors, expense reimbursements, and customer refunds are routine and important. Behind these operations, however, both customer support/accounting staff and recipients have faced complex and risky workflows. Staff must spend time creating and checking transfer data, often processing multiple cases manually. Repeated checks and return-for-correction cycles put pressure on normal operations as refund volume increases. Recipients also face repeated email or phone exchanges, delays, requests for resubmission due to input errors or incomplete information, and anxiety because they cannot see refund status. Remittance operations have long involved three serious issues: information leakage risk, excessive burden on staff, and lack of governance transparency. Exchanging bank account details by email, phone, or chat increases security risk, while manual payment processing leads to errors and heavier workloads. Person-dependent operations also make processes opaque, creating challenges for audits and fraud prevention. To solve these issues, NextLab developed “Bakuage Remittance” based on the new idea of having recipients enter their own information instead of companies collecting account information. Key features include reducing account information collection and entry work: when a remittance request is sent to a recipient, the recipient enters bank account details directly from a smartphone, so the sender’s employees do not handle account information, dramatically reducing leakage risk. The system is designed to reduce input errors through branch name predictive entry, account number digit counting, centralized management that replaces conventional spreadsheet handling, and double checks through approval workflows. Status visibility and real-time sharing allow response status to be centrally managed through statuses and timelines, reducing back-and-forth confirmation communication and enabling stakeholders to track progress at all times. Notes centralize information sharing and support smooth collaboration. CSV bulk import and bulk sending allow multiple remittance requests to be created at once. The system automatically checks uploaded input data, detects and corrects defects or format errors on the spot, and can complete 1,000 payment processes in a single operation. Approval workflows with separated permissions clearly distinguish “requesters” and “approvers” in the system, standardizing approval processes, strengthening governance, maintaining appropriate workflows, and improving transparency and control. Automatic account verification connects with banking systems to block erroneous transfers to nonexistent accounts and avoid reversal risk. A real-time dashboard instantly visualizes remittance status, dramatically reducing inquiry handling workload. Operation history is recorded for audit readiness and internal controls. Accounting software integration and CSV export make integration easier and support more efficient reconciliation. “Bakuage Remittance” uses a simple pricing structure with no additional charges. Implementation fees start from 0 yen, account fees are 5,000 yen per user per month, and per-transaction fees are up to 530 yen, including bank transfer fees, notification costs, and system usage fees. Volume discounts are available depending on monthly processing volume. Customization and on-premise environment setup are quoted separately. All prices exclude tax. For details, visit: https://bakuage.co/service/pay. In addition to “Bakuage Remittance,” NextLab is strengthening integration with “Bakuage Address Check” and “Bakuage Delivery” to comprehensively automate negative back-office tasks in e-commerce operations. Through “Bakuage Remittance,” the company will continue to improve safety and efficiency in remittance operations while strengthening organizational governance, helping companies improve profitability as well as employee experience (EX) and customer experience (CX). NextLab Inc. is a technology company that provides simple solutions to everyday problems. Through the “Bakuage” series, it automates complex e-commerce back-office operations such as returns, cancellations, delivery, remittances, and address checks. With high-speed processing performance and simple usability, it improves operational efficiency and reduces workload, continuously supporting e-commerce operators as a partner in their business infrastructure. The company also provides “Readable,” an AI-powered translation service that can translate into Japanese with high accuracy while preserving layout. Under its mission to “continue meeting society’s future expectations through the creation of new value,” NextLab develops technology-driven services.