Approximately 86% of people with unwanted items have experienced indecision in choosing a service provider. The top reason for not requesting service is "it seems costly," at about 52%.

Survey on Unwanted Item Collection

Many people are troubled by "unused home appliances and furniture remaining as they are" or "wanting to tidy up but not knowing where to start." In recent years, terms like "Danshari" (decluttering) and "minimalist" have become widespread, increasing interest in disposing of unwanted items.

So, how many people actually have unwanted items they want to be collected?

And what are the circumstances behind their inability to dispose of them?

Therefore, this time, in collaboration with Godo Kaisha Aiwaclean, we conducted a survey on "unwanted item collection" targeting 500 men and women nationwide.

*When quoting the content of this press release, please follow these guidelines:

・State that the source is "a survey by NEXER Co., Ltd. and Godo Kaisha Aiwaclean."

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"Survey on Unwanted Item Collection" Overview

Survey method: Online questionnaire

Survey period: April 24, 2026 – May 6, 2026

Target respondents: Men and women nationwide

Valid responses: 500 samples

Questions:

Question 1: Do you currently have unwanted items you want to be collected?

Question 2: What kind of items are they? (Multiple answers allowed)

Question 3: What is your reason for wanting them collected? (Multiple answers allowed)

Question 4: What is your reason for not yet having them collected? (Multiple answers allowed)

Question 5: Do you ever get confused about which collection service to ask?

Question 6: Please tell us the reason.

*As a rule, figures are rounded to the first decimal place, so the total may not always be 100%.

26.8% answered "Yes" to having unwanted items they want to be collected.

First, we asked if they currently have unwanted items they want to be collected.

As a result, 26.8% answered "Yes," and 73.2% answered "No."

This means approximately one in four people have unwanted items they want to dispose of at home.

It suggests that unwanted item disposal is not just a problem for some households but a familiar challenge for many people.

49.3% answered "Home appliances" as the unwanted item they want to be collected.

Next, we asked those who answered "Yes" to having unwanted items what kind of items they were.

"Home appliances" were the most common at 49.3%.

This was followed by "furniture" at 35.1%, "clothing" at 32.1%, and "books/magazines" at 25.4%.

Large items like home appliances and furniture ranked high, indicating that collection needs are concentrated on items difficult to dispose of by oneself due to size and weight.

"Because I don't use it" was the top reason at 64.2% for wanting items collected.

Next, we asked those who answered "Yes" to having unwanted items about their reasons for wanting them collected.

"Because I don't use it" was the most common at 64.2%.

This was followed by "because I want to tidy up my room" at 39.6%, "because it's broken" at 35.8%, and "because it's old" at 27.6%.

Furthermore, "because it's too big to move myself" was 20.9%, "because I don't know how to dispose of it" was 17.2%, "for moving/redecorating" was 8.2%, and "other" was 2.2%.

While reasons like "not using it" and "wanting to tidy up my room" were top, reasons such as "too big to move" and "don't know how to dispose of it" also appeared, indicating difficulties in taking action even when wanting to dispose of items.

51.5% answered "Because it seems costly" as the reason for not yet having items collected.

Next, we asked those who answered "Yes" to having unwanted items about their reasons for not yet having them collected.

"Because it seems costly" was the most common at 51.5%.

This was followed by "because it's troublesome" at 47.0%, and "because I'm vaguely putting it off" at 29.1%.

While anxiety about costs was the biggest factor, reasons like "troublesome" and "putting it off" were also frequently observed.

It suggests that many people are hesitant to request collection, driven by vague anxieties about costs and the image of hassle, without knowing how much it will actually cost.

85.9% answered "Sometimes get confused" about which collection service to ask.

Finally, we asked those who answered "Yes" to having unwanted items if they ever get confused about which collection service to ask.

As a result, "often" was 39.6%, and "sometimes" was 46.3%, totaling 85.9% who answered "sometimes get confused." In contrast, "rarely" was 9.0%, and "never" was 5.2%.