Mail Delays/Non-Deliveries: Approximately 50% of Experienced Individuals 'Waited and Saw'. About 80% of Users Find Delivery Boxes/Unattended Delivery 'Very Convenient'

■ Survey on Mail and Package Delivery Issues

With the spread of e-commerce and flea market apps, opportunities to receive mail and packages are increasing. On the other hand, many people have experienced delivery problems such as items not arriving as scheduled, being delayed, or being delivered to the wrong address.

In addition, methods for receiving items when absent, such as redelivery services, delivery boxes, and unattended delivery, have diversified.

Therefore, in collaboration with Acchaku DM Net, we conducted a survey on 'Mail and Package Delivery Issues' targeting 500 men and women nationwide.

*When citing the contents of this press release, please comply with the following:

・State that the source is 'a survey by NEXER Co., Ltd. and Acchaku DM Net'

・Provide a link to Acchaku DM Net (https://acchaku-dm.net/)

'Survey on Mail and Package Delivery Issues' Overview

Survey method: Online questionnaire

Survey period: April 9, 2026 - April 15, 2026

Target respondents: Men and women nationwide

Valid responses: 500 samples

Questions:

Question 1: Have you ever felt that mail or packages 'did not arrive' or were 'delayed'?

Question 2: If so, how did you respond? (Multiple answers allowed)

Question 3: Do you use redelivery services?

Question 4: Do you think redelivery services are convenient?

Question 5: Have you ever used a delivery box or unattended delivery for receiving items when absent?

Question 6: How do you feel about the convenience of delivery boxes and unattended delivery?

Question 7: Please tell us specifically what you find convenient about delivery boxes and unattended delivery.

Question 8: Do you have any concerns about delivery boxes or unattended delivery?

Question 9: Please tell us your concerns about delivery boxes and unattended delivery.

Question 10: Have you ever experienced misdelivery or misposting of mail?

Question 11: If there was a misdelivery or misposting, how did you respond? (Multiple answers allowed)

*As a general rule, figures are rounded to the second decimal place, so totals may not always be 100%.

■ 33.2% responded that they 'have experienced mail or packages not arriving or being delayed'

First, we asked if they had ever felt that mail or packages 'did not arrive' or were 'delayed'.

The result was 33.2% 'yes' and 66.8% 'no'.

While most packages arrive as scheduled, given the enormous number of deliveries, it may be unavoidable that a certain percentage of problems occur.

■ 50.6% responded that they 'waited and saw'

Next, we asked those who had experienced mail or packages 'not arriving' or being 'delayed' how they responded at that time.

The most common response was 'waited and saw' at 50.6%.

This was followed by 'contacted the delivery company/post office' at 40.4%, and 'contacted the sender or e-commerce site' at 22.3%.

It appears that half of the people did not take immediate action and waited to see what would happen.

Since there can be slight variations in delivery times, the psychology of 'it might arrive if I wait a little longer' may be at play.

■ 52.4% responded that they 'sometimes use redelivery services'

Next, we asked if they sometimes use redelivery services.

The result was 52.4% 'yes' and 47.6% 'no'.

Furthermore, we asked those who sometimes use redelivery services about their convenience.

The result was 61.8% 'very much so' and 34.7% 'somewhat so', meaning a total of 96.5% of people feel that redelivery services are convenient.

Considering modern lifestyles where many people are absent during the day due to work or going out, redelivery is an indispensable system for many.

■ 44.2% responded that they 'have used delivery boxes or unattended delivery'

Next, we asked if they had ever used a delivery box or unattended delivery for receiving items when absent.

The result was 44.2% 'yes' and 55.8% 'no'.

Delivery boxes and unattended delivery are becoming widespread as methods for easily receiving packages even when absent. In this survey, over 40% of respondents had used them, indicating that these receiving methods are becoming more familiar.

■ 76.9% responded that delivery boxes and unattended delivery are 'very convenient'

Next, we asked those who had used delivery boxes or unattended delivery about their convenience.

The result was 76.9% 'very convenient' and 20.8% 'somewhat convenient', meaning a total of 97.7% of people feel the convenience.

We asked specifically what aspects they found convenient.