[Survey on Post-Funeral Realities] Approximately 80% of Chief Mourners Desire Continuous Support from Funeral Homes
A joint survey by NEXER Co., Ltd. and Hatao Funeral Home revealed that approximately 80% of chief mourners desire continuous support from funeral homes after the funeral. Many experienced insufficient prior knowledge and difficulties with post-funeral procedures, indicating a high need for after-care support.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 20:00
- 🔍 Collected: May 7, 2026 at 11:31
- 🤖 AI Analyzed: May 8, 2026 at 01:59 (14h 27m after Collected)
■ Survey on Post-Funeral Procedures and After-Care Support Awareness
A funeral is a once-in-a-lifetime moment to bid farewell to a loved one.
However, even after the funeral, there are many tasks to be done, such as submitting notifications to government offices, changing names at financial institutions, inheritance procedures, and preparing for memorial services. Navigating unfamiliar procedures while grieving can be a significant burden.
So, how do those who have served as chief mourners or conducted funerals feel about post-funeral procedures, and what kind of support do they desire from funeral homes?
In collaboration with Hatao Funeral Home, we conducted a survey on "Expectations for Post-Funeral Procedures and After-Care Support" targeting 195 men and women nationwide who responded in a preliminary survey that they had "experienced serving as a chief mourner or conducting a funeral."
* When citing the content of this press release, please follow these guidelines:
・State that the source is "a survey by NEXER Co., Ltd. and Hatao Funeral Home."
・Provide a link to Hatao Funeral Home (https://hataosougisha.com/).
### "Survey on Expectations for Post-Funeral Procedures and After-Care Support" Overview
・Survey method: Online questionnaire
・Survey period: April 7, 2026 ~ April 16, 2026
・Target respondents: Men and women nationwide who responded in a preliminary survey that they had "experienced serving as a chief mourner or conducting a funeral."
・Valid responses: 195 samples
・Question content:
・Question 1: To what extent were you aware of the necessary post-funeral procedures (e.g., notifications to government offices, inheritance, memorial services) beforehand?
・Question 2: Have you ever had difficulty with post-funeral procedures?
・Question 3: What kind of difficulties did you experience? (Multiple answers allowed)
・Question 4: Would you feel reassured if there was a funeral home that you could continuously consult with even after the funeral?
・Question 5: Please tell us the reason.
・Question 6: What kind of after-care support do you expect from funeral homes? (Multiple answers allowed)
・Question 7: Please tell us about any memorable experiences or things you would appreciate regarding post-funeral procedures and support.
* As a rule, percentages are rounded to one decimal place, so the total may not always be 100%.
### 45.6% responded, "I was not very/hardly aware" of post-funeral procedures.
First, we asked to what extent respondents were aware of the necessary post-funeral procedures beforehand.
The results showed that 12.3% were "fully aware" and 42.1% were "somewhat aware," totaling 54.4% who had some prior knowledge.
On the other hand, 28.7% were "not very aware" and 16.9% were "hardly aware," totaling 45.6% who seemed to have undertaken the role of chief mourner without fully understanding the post-funeral procedures.
### 21.0% responded, "I have experienced difficulties" with post-funeral procedures.
Next, we asked if they had experienced difficulties with post-funeral procedures.
The results showed that 21.0% answered "yes" and 79.0% answered "no."
This indicates that only about 20% of respondents experienced difficulties, and many were able to proceed with the procedures without major problems.
Furthermore, we asked those who answered "yes" to experiencing difficulties with post-funeral procedures what kind of difficulties they experienced.
The most common response was "name change/cancellation of bank accounts and various contracts" at 58.5%.
This was followed by "inheritance procedures" at 56.1%, "notifications to government offices" at 46.3%, "organizing belongings of the deceased" at 34.1%, "preparations for memorial services and interment" at 29.3%, and "insurance claims" at 26.8%.
Post-funeral procedures vary in terms of contact points and deadlines depending on their content.
Even if each individual procedure is not difficult, trying to handle them all at once can be burdensome. The difficulty in understanding what needs to be done, by when, and where, may be contributing to the chief mourner's concerns.
### 77.9% responded, "I would feel reassured" if there was a funeral home that they could continuously consult with even after the funeral.
Next, we asked if they would feel reassured if there was a funeral home that they could continuously consult with even after the funeral.
The results showed that 36.4% answered "strongly agree" and 41.5% answered "somewhat agree," totaling 77.9% who gave affirmative responses. On the other hand, 19.5% answered "not really agree" and 2.6% answered "not at all agree."
We will introduce some of the reasons for feeling "reassured."
#### Reasons for feeling "reassured"
・It would be helpful if I could consult with the funeral home staff directly, as there are many things I don't understand. (30s, Female)
・It's a time when I'm mentally exhausted, so after-care support would be appreciated. (40s, Female)
・It would be helpful if they could support me when I'm in trouble with post-funeral procedures. (40s, Male)
・Being mentally exhausted
A funeral is a once-in-a-lifetime moment to bid farewell to a loved one.
However, even after the funeral, there are many tasks to be done, such as submitting notifications to government offices, changing names at financial institutions, inheritance procedures, and preparing for memorial services. Navigating unfamiliar procedures while grieving can be a significant burden.
So, how do those who have served as chief mourners or conducted funerals feel about post-funeral procedures, and what kind of support do they desire from funeral homes?
In collaboration with Hatao Funeral Home, we conducted a survey on "Expectations for Post-Funeral Procedures and After-Care Support" targeting 195 men and women nationwide who responded in a preliminary survey that they had "experienced serving as a chief mourner or conducting a funeral."
* When citing the content of this press release, please follow these guidelines:
・State that the source is "a survey by NEXER Co., Ltd. and Hatao Funeral Home."
・Provide a link to Hatao Funeral Home (https://hataosougisha.com/).
### "Survey on Expectations for Post-Funeral Procedures and After-Care Support" Overview
・Survey method: Online questionnaire
・Survey period: April 7, 2026 ~ April 16, 2026
・Target respondents: Men and women nationwide who responded in a preliminary survey that they had "experienced serving as a chief mourner or conducting a funeral."
・Valid responses: 195 samples
・Question content:
・Question 1: To what extent were you aware of the necessary post-funeral procedures (e.g., notifications to government offices, inheritance, memorial services) beforehand?
・Question 2: Have you ever had difficulty with post-funeral procedures?
・Question 3: What kind of difficulties did you experience? (Multiple answers allowed)
・Question 4: Would you feel reassured if there was a funeral home that you could continuously consult with even after the funeral?
・Question 5: Please tell us the reason.
・Question 6: What kind of after-care support do you expect from funeral homes? (Multiple answers allowed)
・Question 7: Please tell us about any memorable experiences or things you would appreciate regarding post-funeral procedures and support.
* As a rule, percentages are rounded to one decimal place, so the total may not always be 100%.
### 45.6% responded, "I was not very/hardly aware" of post-funeral procedures.
First, we asked to what extent respondents were aware of the necessary post-funeral procedures beforehand.
The results showed that 12.3% were "fully aware" and 42.1% were "somewhat aware," totaling 54.4% who had some prior knowledge.
On the other hand, 28.7% were "not very aware" and 16.9% were "hardly aware," totaling 45.6% who seemed to have undertaken the role of chief mourner without fully understanding the post-funeral procedures.
### 21.0% responded, "I have experienced difficulties" with post-funeral procedures.
Next, we asked if they had experienced difficulties with post-funeral procedures.
The results showed that 21.0% answered "yes" and 79.0% answered "no."
This indicates that only about 20% of respondents experienced difficulties, and many were able to proceed with the procedures without major problems.
Furthermore, we asked those who answered "yes" to experiencing difficulties with post-funeral procedures what kind of difficulties they experienced.
The most common response was "name change/cancellation of bank accounts and various contracts" at 58.5%.
This was followed by "inheritance procedures" at 56.1%, "notifications to government offices" at 46.3%, "organizing belongings of the deceased" at 34.1%, "preparations for memorial services and interment" at 29.3%, and "insurance claims" at 26.8%.
Post-funeral procedures vary in terms of contact points and deadlines depending on their content.
Even if each individual procedure is not difficult, trying to handle them all at once can be burdensome. The difficulty in understanding what needs to be done, by when, and where, may be contributing to the chief mourner's concerns.
### 77.9% responded, "I would feel reassured" if there was a funeral home that they could continuously consult with even after the funeral.
Next, we asked if they would feel reassured if there was a funeral home that they could continuously consult with even after the funeral.
The results showed that 36.4% answered "strongly agree" and 41.5% answered "somewhat agree," totaling 77.9% who gave affirmative responses. On the other hand, 19.5% answered "not really agree" and 2.6% answered "not at all agree."
We will introduce some of the reasons for feeling "reassured."
#### Reasons for feeling "reassured"
・It would be helpful if I could consult with the funeral home staff directly, as there are many things I don't understand. (30s, Female)
・It's a time when I'm mentally exhausted, so after-care support would be appreciated. (40s, Female)
・It would be helpful if they could support me when I'm in trouble with post-funeral procedures. (40s, Male)
・Being mentally exhausted