Approximately 90% of HR Departments That Worked on Operational Efficiency Responded 'Effective.' What is the Potential Demand for 'Entirely Entrusted Outsourcing'?

■ Balance between 'Core Tasks' and 'Non-Core Tasks' in HR Departments: Is there a gap between ideal and reality?

HR department work is diverse, ranging from routine administrative tasks like payroll and attendance management to strategic tasks such as recruitment strategy, talent development, and system design.

"Being overwhelmed by daily routine tasks, unable to focus on HR strategies that should be prioritized."

Many HR personnel may be facing such concerns.

Therefore, in collaboration with MHC TripleWin Co., Ltd., we conducted a survey targeting 74 men and women nationwide who had previously responded in a preliminary survey that they had "experience in payroll and HR labor tasks at a company," regarding the "balance between 'core tasks' and 'non-core tasks' in HR departments."

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"Survey on the Balance between 'Core Tasks' and 'Non-Core Tasks' in HR Departments" Survey Overview

Survey method: Internet questionnaire

Survey period: March 13, 2026 - March 25, 2026

Target respondents: Men and women nationwide who responded in a preliminary survey that they had "experience in payroll and HR labor tasks at a company."

Valid responses: 74 samples

Questions:

Question 1: What is the current ratio of routine tasks (non-core tasks) such as payroll and administrative processing, and tasks such as HR strategy, recruitment, talent development, and system design (core tasks) in your working hours?

Question 2: What do you think is the ideal ratio?

Question 3: Please tell us why you think so.

Question 4: Specifically, what kind of work did you want to do?

Question 5: Please select all initiatives you have implemented to improve the efficiency of HR department operations. (Multiple answers allowed)

Question 6: How effective were they?

Question 7: How attractive would it be if you could "entirely" outsource not only payroll but also attendance management, welfare, and employee support?

Question 8: Please tell us the reason.

*In principle, figures are rounded to the second decimal place, so the total may not be 100%.

■ 28.4% responded that they currently work with "80% non-core, 20% core tasks."

First, we asked about the current ratio of non-core and core tasks in their working hours.

The most common response was "80% non-core, 20% core tasks" at 28.4%.

Also, the proportion of those who responded "20% non-core, 80% core," "40% non-core, 60% core," and "about half each" accounted for approximately 40% of the total.

In Question 2, we also asked about the ideal ratio of non-core and core tasks.

The most common ideal ratio was "about half each" at 33.8%.

The proportion of those who responded "20% non-core, 80% core," "40% non-core, 60% core," and "about half each" accounted for approximately 60% of the total, indicating a gap of about 20% between ideal and reality.

This shows that many respondents feel the need for improvement regarding the current situation where non-core tasks have a heavy weighting.

In Question 3, we asked about the reasons for each response, and here are some examples:

Those who responded "20% non-core, 80% core":

・"Leave calculations to the system." (30s, female)

・"Because I want to reduce the burden on employees with payroll." (30s, female)

・"Non-core tasks can be done by someone else." (50s, female)

Those who responded "about half each":

・"Because specialized knowledge is required." (30s, female)

・"Half and half is appropriate." (30s, male)

・"Motivation decreases when there are many routine tasks." (50s, male)

Those who responded "80% non-core, 20% core":

・"Recruitment is tough." (40s, male)

The ideal ratio varies from person to person, but what many have in common is the desire to "change the current situation." The gap between reality and ideal is a pressing issue for many HR personnel.

In Question 4, we also asked what kind of work they specifically wanted to do, and here are some examples:

・"Creating proposals, etc." (30s, female)

・"Training new employees." (30s, female)

・"Talent development." (30s, female)

・"Customer support." (30s, male)

・"System building." (40s, female)

All of these are core tasks that require strategic thinking and creativity.

By being overwhelmed by daily routine tasks (non-core tasks), such planning...