Travel App 'NEWT' Extends Full Refunds and Support Due to Middle East Situation
Reiwa Travel, Inc. has extended its full refund and travel suspension policy for tours to or transiting through the Middle East on its travel app 'NEWT' for departures up to June 14, 2026, in response to the rapidly changing Middle East situation. A 24-hour priority support system is active for customers currently in the region.
📋 Article Processing Timeline
- 📰 Published: May 19, 2026 at 21:00
- 🔍 Collected: May 19, 2026 at 12:31
- 🤖 AI Analyzed: May 19, 2026 at 16:57 (4h 26m after Collected)
Reiwa Travel, Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Takaya Shinozuka), operator of the smart and valuable travel app "NEWT," announced an extension of its special response measures due to the rapid changes in the Middle East situation. Previously, the company had announced full refunds for travel to or via the Middle East for departures up to Sunday, May 31. This special measure will now be extended to cover departures up to Sunday, June 14.
NEWT continues to maintain a dedicated 24-hour customer support desk, strengthening its prompt and flexible response system. For customers currently in the affected regions, the company is prioritizing safety, including repatriation assistance, and providing 24-hour support.
While sincerely hoping for a swift resolution to the situation and the safety of the local areas, NEWT will continue to closely monitor developments and public authority announcements, making responsible decisions while prioritizing customer safety.
◆ Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
◾️ Details of the Response
- The company will fully cover (fully refund) cancellation fees for eligible reservations.
- Priority 24-hour support will be provided to customers currently in the Middle East or Europe who are scheduled to return on connecting flights.
* Please note that this response may be subject to sudden changes if information on the Ministry of Foreign Affairs' Overseas Safety website changes.
Ministry of Foreign Affairs: Overseas Safety Website (https://www.anzen.mofa.go.jp/)
◾️ Scope of Coverage
Tours (Agent-Organized Tours and Custom-Ordered Tours) destined for or transiting through the Middle East, such as the United Arab Emirates and Qatar.
◾️ Eligible Period
- Departure dates: Tours departing between Sunday, March 1, 2026, and Sunday, June 14, 2026 (Agent-Organized Tours and Custom-Ordered Tours are eligible).
Based on the evolving situation and travel advisories from the Ministry of Foreign Affairs and other entities, the company is also considering sequential support for departures after June 14. The latest information will be provided on the company website as needed.
◾️ Eligibility Conditions
- Implementation of the reserved travel via NEWT's Agent-Organized Tours or Custom-Ordered Tours has become difficult, or schedule changes are necessary, due to changes in the Middle East situation.
◾️ Refund Procedures
- Please contact us via the inquiry form with the necessary information clearly stated.
- For questions regarding refund procedures or consultations about current travel reservations, please contact us via the inquiry form.
- For reservations at NEWT hotels, response policies vary by facility, so we will guide you individually. If you have any concerns, please contact us via the inquiry form.
Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
◾️ Future Policy
Travel for tours destined for or transiting through the Middle East will be suspended until June 14. Decisions regarding resumption after that date will be made based on the situation.
NEWT will closely monitor the situation and announcements from public institutions, and will continue to take speedy and responsible actions with customer safety as the top priority.
* This release is based on information as of May 19, 2026.
◆ Smart and Valuable Travel App "NEWT"
Web version Overseas tours: https://newt.net/
Accommodations/Hotels: https://newt.net/hotel
App: https://newt.net/app
Official LINE: https://lin.ee/ZKchfbF
■ Reiwa Travel Company Profile
Reiwa Travel is a digital travel agency aiming to provide new travel experiences and new social value under the mission of "New travel, for everyone." Since April 2022, the company has been offering the smart and valuable travel app "NEWT." The company challenges itself to maximize the DX of reservation and management operations in the travel industry and create social value through the experience of travel.
Name: Reiwa Travel, Inc.
Location: Shibuya Infoss Tower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo
Representative: CEO Takaya Shinozuka
Date of Establishment: April 5, 2021
Business: Travel agency business
Registration License: Type 1 Travel Agency (Registered with the Commissioner of the Japan Tourism Agency: No. 2123)
Affiliated Associations: JATA (Japan Association of Travel Agents) Regular Member, IATA (International Air Transport Association) Authorized Agent
Company HP: https://newt.net/company
"NEWT" Brand Page: https://newt.net/brand
Official SNS:
- LINE
NEWT continues to maintain a dedicated 24-hour customer support desk, strengthening its prompt and flexible response system. For customers currently in the affected regions, the company is prioritizing safety, including repatriation assistance, and providing 24-hour support.
While sincerely hoping for a swift resolution to the situation and the safety of the local areas, NEWT will continue to closely monitor developments and public authority announcements, making responsible decisions while prioritizing customer safety.
◆ Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
◾️ Details of the Response
- The company will fully cover (fully refund) cancellation fees for eligible reservations.
- Priority 24-hour support will be provided to customers currently in the Middle East or Europe who are scheduled to return on connecting flights.
* Please note that this response may be subject to sudden changes if information on the Ministry of Foreign Affairs' Overseas Safety website changes.
Ministry of Foreign Affairs: Overseas Safety Website (https://www.anzen.mofa.go.jp/)
◾️ Scope of Coverage
Tours (Agent-Organized Tours and Custom-Ordered Tours) destined for or transiting through the Middle East, such as the United Arab Emirates and Qatar.
◾️ Eligible Period
- Departure dates: Tours departing between Sunday, March 1, 2026, and Sunday, June 14, 2026 (Agent-Organized Tours and Custom-Ordered Tours are eligible).
Based on the evolving situation and travel advisories from the Ministry of Foreign Affairs and other entities, the company is also considering sequential support for departures after June 14. The latest information will be provided on the company website as needed.
◾️ Eligibility Conditions
- Implementation of the reserved travel via NEWT's Agent-Organized Tours or Custom-Ordered Tours has become difficult, or schedule changes are necessary, due to changes in the Middle East situation.
◾️ Refund Procedures
- Please contact us via the inquiry form with the necessary information clearly stated.
- For questions regarding refund procedures or consultations about current travel reservations, please contact us via the inquiry form.
- For reservations at NEWT hotels, response policies vary by facility, so we will guide you individually. If you have any concerns, please contact us via the inquiry form.
Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
◾️ Future Policy
Travel for tours destined for or transiting through the Middle East will be suspended until June 14. Decisions regarding resumption after that date will be made based on the situation.
NEWT will closely monitor the situation and announcements from public institutions, and will continue to take speedy and responsible actions with customer safety as the top priority.
* This release is based on information as of May 19, 2026.
◆ Smart and Valuable Travel App "NEWT"
Web version Overseas tours: https://newt.net/
Accommodations/Hotels: https://newt.net/hotel
App: https://newt.net/app
Official LINE: https://lin.ee/ZKchfbF
■ Reiwa Travel Company Profile
Reiwa Travel is a digital travel agency aiming to provide new travel experiences and new social value under the mission of "New travel, for everyone." Since April 2022, the company has been offering the smart and valuable travel app "NEWT." The company challenges itself to maximize the DX of reservation and management operations in the travel industry and create social value through the experience of travel.
Name: Reiwa Travel, Inc.
Location: Shibuya Infoss Tower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo
Representative: CEO Takaya Shinozuka
Date of Establishment: April 5, 2021
Business: Travel agency business
Registration License: Type 1 Travel Agency (Registered with the Commissioner of the Japan Tourism Agency: No. 2123)
Affiliated Associations: JATA (Japan Association of Travel Agents) Regular Member, IATA (International Air Transport Association) Authorized Agent
Company HP: https://newt.net/company
"NEWT" Brand Page: https://newt.net/brand
Official SNS:
- LINE
FAQ
Until when are the full refunds for NEWT's Middle East tours applicable?
Tours destined for or transiting through the Middle East with departures between March 1, 2026, and June 14, 2026, are eligible.
Is there support for NEWT customers currently in the Middle East?
Yes. 24-hour priority support, including repatriation assistance, is provided for customers currently staying there or with connecting flights.
How can I inquire about canceling a NEWT tour?
Please contact them through the dedicated Inquiry/Refund Request Form on the NEWT website, stating all necessary information.