Reiwatravel Decides to Introduce AI Agent Chat "NEWT Chat" Across All 4 Brands and Over 30 Facilities of hotel MONday Group

Reiwatravel Inc. (Headquarters: Shibuya-ku, Tokyo, Representative Director: Takaya Shinozuka) is pleased to announce that "NEWT Chat," an AI agent chat specifically designed for the hospitality industry, operated by Reiwatravel, will be comprehensively introduced across all facilities of the "hotel MONday" group, operated by JHAT Inc. (Headquarters: Taito-ku, Tokyo, President and CEO: Akira Hirabayashi, hereinafter "JHAT").

◆ "NEWT Chat" service website here: https://newt.net/ja/aichat

◼︎ Background of Introduction

The hotel MONday group, with its brand concept of "Comfort and daily life that makes you feel Japan," has been rapidly expanding, operating over 30 facilities, mainly apartment hotels, in Tokyo, Kyoto, and Osaka. With the rapid expansion of inbound demand, many of their guests are now international travelers, leading to the emergence of the following challenges:

Challenges and Needs:

* **Strengthening response to increased multilingual inquiries:** The number of inquiries in multiple languages, including English, Chinese, and Korean, is increasing, requiring rapid responses and standardized quality.
* **Maximizing official website bookings:** To increase the direct booking ratio from the official website, there is a need to establish a multilingual instant guidance system to maximize booking opportunities.
* **Optimizing chatbot operations:** Reviewing the operational costs of traditional tools and transitioning to a more cost-effective operational model.
* **24-hour inquiry handling:** Providing an environment where necessary information can be accessed regardless of time, including inquiries from overseas.

To resolve these challenges and needs, JHAT compared and evaluated several AI chat tools. As a result, they decided to implement "NEWT Chat" across all facilities due to its support for over 40 languages, easy setup, and more cost-effective operation compared to traditional tools.

◼︎ Expected Effects from NEWT Chat Implementation

| Item | Expected Effect |
|---|---|
| Automation of multilingual support | Instant, automatic responses to guest inquiries in over 40 languages, 24 hours a day, 365 days a year |
| Reduction of front desk workload | The AI automatically handles the majority of routine inquiries, allowing staff to focus on high-value customer service |
| Increase in official website bookings | Multilingual chat widget reduces abandonment rates for international guests on the official website |
| Improved guest experience through natural conversation | Unlike traditional Q&A chatbots, generative AI understands context and communicates naturally, significantly reducing guest stress during inquiries |

◼︎ Comments from Representatives

Comment from Mr. Tomoki Isono, Head of Implementation at JHAT Inc.:

"The hotel MONday group has grown to over 30 facilities, supported by inbound customers. To provide even smoother and more consistent guidance to the increasing number of international guests, strengthening our multilingual inquiry response system is a crucial theme. As we reviewed our overall operational design, including our previous chatbot operations, NEWT Chat's optimization of operational costs, support for over 40 languages, and ease of learning via URL input were decisive factors. By implementing it across all facilities, we aim to standardize guidance quality throughout the group and create an environment where staff can focus on providing higher-value hospitality to our guests."

Comment from Mr. Hiroki Uketa, Head of AI Solutions Group, Reiwatravel Inc.:

"The comprehensive implementation by hotel MONday group across all facilities is a highly significant case study for NEWT Chat. Being adopted by a chain hotel group operating over 30 facilities demonstrates NEWT Chat's scalability and practicality. As inbound demand expands, the challenge of multilingual support faced by accommodation facilities is common across the industry. NEWT Chat is a product that solves hospitality site challenges, understood precisely because Reiwatravel operates in the travel industry, with cutting-edge AI technology. We will continue to pursue both enhancing guest experience and operational efficiency with the hotel MONday group."

◼︎ About AI Agent Chat "NEWT Chat"

NEWT Chat is an AI agent chat platform specialized in the hospitality industry. It utilizes cutting-edge generative AI to automate inquiry handling for accommodation facilities.

Key Features:

* **Supports over 40 languages:** Instant responses to guests worldwide in their native language.
* **Setup in 5 minutes:** AI automatically learns by simply entering a URL (Deep Research function).
* **24/7 availability:** Automated responses to guest inquiries at all times, including outside business hours.
* **Free plan available:** Free usage for up to 200 inquiries in total.