Travel App 'NEWT': Notice Regarding Full Refunds and Support Due to the Middle East Situation (Updated April 2)
Reiwa Travel announced an extension of its special full-refund policy for tours destined for or transiting through the Middle East via the NEWT app, now covering departures up to April 30, 2026, in response to the changing situation.
📋 Article Processing Timeline
- 📰 Published: April 3, 2026 at 00:00
- 🔍 Collected: April 2, 2026 at 19:36
- 🤖 AI Analyzed: April 21, 2026 at 05:35 (441h 58m after Collected)
Reiwa Travel, Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Takaya Shinozuka), operator of the smart and affordable travel app 'NEWT', previously announced a special policy to fully refund travel to or via the Middle East for departures up to Wednesday, April 15, due to the rapid changes in the region's situation. We are now extending this special policy to include departures up to Thursday, April 30.
NEWT continues to maintain a dedicated 24-hour support desk for our customers, strengthening our rapid and flexible response system. For customers currently staying in the region, we are prioritizing their safety, including assistance with returning home, and providing 24-hour support.
We sincerely hope for a swift resolution to the situation and the safety of the region. NEWT will continue to closely monitor the developments and announcements from public authorities, taking responsible decisions and actions with our customers' safety as our top priority.
◆ Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
## Details of the Policy
- We will bear the full cancellation fee (full refund) for eligible reservations.
- We will provide 24-hour priority support for customers currently staying in the Middle East or in areas like Europe who are scheduled to return via connecting flights.
## Scope of Coverage
Tours (Agent-Organized Tours and Custom-Ordered Tours) with destinations in the Middle East, such as the United Arab Emirates and Qatar, or tours transiting through these regions.
## Covered Period
- Departure date: Tours departing between Sunday, March 1, 2026, and Thursday, April 30, 2026 (Applicable to Agent-Organized Tours and Custom-Ordered Tours).
Based on the progression of the situation and travel advisories from the Ministry of Foreign Affairs and others, we are sequentially considering support for departures after April 30. The latest information will be announced on our website as needed.
## Conditions
- The execution of the travel booked as NEWT's Agent-Organized Tour or Custom-Ordered Tour has become difficult, or schedule changes are necessary, due to the changing situation in the Middle East.
## Regarding Refund Procedures
- Please contact us via the inquiry form, explicitly stating the required information.
- Even if you have performed a standard cancellation online, we will process your refund if you notify us. Please rest assured that while standard cancellation fees may be displayed when cancelling online, you will be fully refunded.
- For any unclear points regarding the refund procedure or consultations about your current travel reservations, please contact us via the inquiry form.
- Regarding reservations at NEWT Hotels, the response policy varies by facility, so we will guide you individually. We apologize for the inconvenience, but if you have any concerns, please contact us via the inquiry form.
NEWT continues to maintain a dedicated 24-hour support desk for our customers, strengthening our rapid and flexible response system. For customers currently staying in the region, we are prioritizing their safety, including assistance with returning home, and providing 24-hour support.
We sincerely hope for a swift resolution to the situation and the safety of the region. NEWT will continue to closely monitor the developments and announcements from public authorities, taking responsible decisions and actions with our customers' safety as our top priority.
◆ Inquiry / Refund Request Form: https://newt.zendesk.com/hc/ja/requests/new
## Details of the Policy
- We will bear the full cancellation fee (full refund) for eligible reservations.
- We will provide 24-hour priority support for customers currently staying in the Middle East or in areas like Europe who are scheduled to return via connecting flights.
## Scope of Coverage
Tours (Agent-Organized Tours and Custom-Ordered Tours) with destinations in the Middle East, such as the United Arab Emirates and Qatar, or tours transiting through these regions.
## Covered Period
- Departure date: Tours departing between Sunday, March 1, 2026, and Thursday, April 30, 2026 (Applicable to Agent-Organized Tours and Custom-Ordered Tours).
Based on the progression of the situation and travel advisories from the Ministry of Foreign Affairs and others, we are sequentially considering support for departures after April 30. The latest information will be announced on our website as needed.
## Conditions
- The execution of the travel booked as NEWT's Agent-Organized Tour or Custom-Ordered Tour has become difficult, or schedule changes are necessary, due to the changing situation in the Middle East.
## Regarding Refund Procedures
- Please contact us via the inquiry form, explicitly stating the required information.
- Even if you have performed a standard cancellation online, we will process your refund if you notify us. Please rest assured that while standard cancellation fees may be displayed when cancelling online, you will be fully refunded.
- For any unclear points regarding the refund procedure or consultations about your current travel reservations, please contact us via the inquiry form.
- Regarding reservations at NEWT Hotels, the response policy varies by facility, so we will guide you individually. We apologize for the inconvenience, but if you have any concerns, please contact us via the inquiry form.