Travel App "NEWT" Launches Concierge Service "Bespoke" for Global High-End Customers

Reiwa Travel Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Takaya Shinozuka), which operates the smart and affordable travel app "NEWT," will begin offering its travel concierge service, "Bespoke."

"Bespoke" is a travel service where a dedicated concierge handles everything from travel planning and booking to arranging local experiences. It offers a one-of-a-kind trip for those who are too busy to spend time arranging travel or who seek special experiences not available through typical tours.

This service supports Japanese, English, Korean, Chinese (Traditional/Simplified), Thai, Spanish, and French, and is set up to be usable regardless of residence or language. This will meet the needs of global high-end customers, including inbound tourists who wish to deeply experience Japanese culture, and strengthen our response to the growing inbound demand. We will provide personalized travel experiences tailored to the wishes of each individual customer, both domestically and internationally.

◆ "Bespoke" Overview Page: https://newt.net/bespoke?utm_medium=pr

■ Background of Service Launch

In recent years, as demand for inbound travel to Japan has expanded, there has been a growing need to deeply experience Japan's unique culture and experiences. Particularly among the global high-end segment, there is an increasing demand for special experiences not obtainable through general tour packages and flexible arrangements tailored to individual requests, leading to higher expectations for personalized services that comprehensively support travel planning and arrangements.

In response to this background, we have leveraged our accumulated knowledge and network in travel arrangements to launch "Bespoke," a travel concierge service where a dedicated concierge handles everything from designing travel experiences to booking and arrangements.

<What is Bespoke?>

"Bespoke" is a term derived from British tailoring culture, meaning "to tailor." It refers to a "one-of-a-kind" item crafted for each individual through in-depth dialogue with the customer. At NEWT, we have named this service "Bespoke" to embody the concept of "tailoring a unique experience for the world."

■ Features of "Bespoke"

1. Complete Arrangement by Dedicated Concierge

We will consult with you about your travel objectives and desires, and your dedicated concierge will provide total support from itinerary design to booking and local arrangements.

2. Special Experiences Difficult to Book Through Ordinary Means

It is possible to arrange special experiences that are difficult to realize through regular travel products.

(e.g.)

・Arrangement of high-quality local experiences through the provision of a private guide

・Suggestions for optimal flights and transportation for complex itineraries or group travel

・Advance reservations at popular restaurants, including those difficult to book

・Arrangement of prime seat tickets or tickets for sports viewings with premium benefits

・Louvre Museum, Eiffel Tower, etc., ...