New Relic Announces New Strategy to Accelerate 'Real-Time Management' in the AI Era
New Relic has announced a new strategy to bolster its consultative support services for large enterprises in Japan, aiming to enable 'real-time management' in the AI era. The company plans to launch a 'Business Observability Assessment' this summer and will establish dedicated SAP consultancy teams and a CxO community, evolving into a platform that translates IT data into executive business insights.
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- 📰 Published: May 21, 2026 at 20:00
- 🔍 Collected: May 21, 2026 at 11:31
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## New Relic Announces New Strategy to Support 'Real-Time Management' in the AI Era
New Relic, the observability platform provider for digital businesses, has announced a new strategy to significantly strengthen its hands-on support services for large enterprises in Japan, aiming to support 'real-time management' in the AI era.
### Background and Strategy: Evolving from IT Infrastructure to an 'AI-Driven Management Platform'
As the market leader with a 48% share in Japan, New Relic has been supporting the stable operation of digital services and business processes, service quality, and productivity for its customers. Moving forward, the company will focus further on 'business observability,' converting IT data into business KPIs in real-time, aiming to evolve into an 'AI-driven management platform' that enables executives to make immediate decisions and actions. To execute this transformation, New Relic will roll out the following initiatives.
### Key New Initiatives and Support Structure
**1. Launch of Business Observability Assessment Service**
Targeting executive management, New Relic will launch a proprietary free assessment service this summer (expected between July and September 2026). This service will evaluate the maturity of a company's 'real-time management' based on metrics such as business KPI linkage, data integration, and AIOps maturity. It will visualize where management losses occur and provide an optimal roadmap for improvement. Paid services to support implementation, operation, and adoption are also under consideration.
**2. Launch of Dedicated SAP Consultant Team**
To strengthen visibility into mission-critical core business systems, a team of dedicated SAP technical consultants has been established. They will provide powerful support for shortening lead times and maximizing ROI amidst the increasing complexity of business processes associated with SAP S/4HANA migrations.
**3. CIO/CDO User Community Initiative**
In addition to the existing engineering community, New Relic will establish a community for CxO-level leaders to share knowledge on leveraging technical data for business decision-making. By creating a structure for sharing best practices across different industries, the company aims to provide a platform that leads digital transformation across Japan.
### Robust Foundations and 2030 Outlook
These initiatives are supported by New Relic’s latest technology stack, including the utilization of the Japan Data Center and powerful AI capabilities like the SRE Agent, which performs data analysis, anomaly detection, and root cause identification using natural language. For the Japanese market, New Relic has set ambitious goals for fiscal 2030: doubling the number of Fortune 500 clients, expanding the engineer community to over 100,000 members, achieving 50% of revenue through partners, and increasing total revenue by 2.5 times compared to the previous fiscal year.
New Relic KK President Masakiyo Furudate stated, 'We believe that our vision of business observability is essential for raising the competitiveness of Japanese companies. Through our hands-on support services, we will realize 'real-time management' where engineers and CxOs can talk through common data, control and leverage AI, and rotate decision-making cycles based on reliable data and insights.'
New Relic, the observability platform provider for digital businesses, has announced a new strategy to significantly strengthen its hands-on support services for large enterprises in Japan, aiming to support 'real-time management' in the AI era.
### Background and Strategy: Evolving from IT Infrastructure to an 'AI-Driven Management Platform'
As the market leader with a 48% share in Japan, New Relic has been supporting the stable operation of digital services and business processes, service quality, and productivity for its customers. Moving forward, the company will focus further on 'business observability,' converting IT data into business KPIs in real-time, aiming to evolve into an 'AI-driven management platform' that enables executives to make immediate decisions and actions. To execute this transformation, New Relic will roll out the following initiatives.
### Key New Initiatives and Support Structure
**1. Launch of Business Observability Assessment Service**
Targeting executive management, New Relic will launch a proprietary free assessment service this summer (expected between July and September 2026). This service will evaluate the maturity of a company's 'real-time management' based on metrics such as business KPI linkage, data integration, and AIOps maturity. It will visualize where management losses occur and provide an optimal roadmap for improvement. Paid services to support implementation, operation, and adoption are also under consideration.
**2. Launch of Dedicated SAP Consultant Team**
To strengthen visibility into mission-critical core business systems, a team of dedicated SAP technical consultants has been established. They will provide powerful support for shortening lead times and maximizing ROI amidst the increasing complexity of business processes associated with SAP S/4HANA migrations.
**3. CIO/CDO User Community Initiative**
In addition to the existing engineering community, New Relic will establish a community for CxO-level leaders to share knowledge on leveraging technical data for business decision-making. By creating a structure for sharing best practices across different industries, the company aims to provide a platform that leads digital transformation across Japan.
### Robust Foundations and 2030 Outlook
These initiatives are supported by New Relic’s latest technology stack, including the utilization of the Japan Data Center and powerful AI capabilities like the SRE Agent, which performs data analysis, anomaly detection, and root cause identification using natural language. For the Japanese market, New Relic has set ambitious goals for fiscal 2030: doubling the number of Fortune 500 clients, expanding the engineer community to over 100,000 members, achieving 50% of revenue through partners, and increasing total revenue by 2.5 times compared to the previous fiscal year.
New Relic KK President Masakiyo Furudate stated, 'We believe that our vision of business observability is essential for raising the competitiveness of Japanese companies. Through our hands-on support services, we will realize 'real-time management' where engineers and CxOs can talk through common data, control and leverage AI, and rotate decision-making cycles based on reliable data and insights.'
FAQ
What is Business Observability?
It is a methodology that connects IT telemetry data with business performance KPIs, enabling executives to make real-time, data-driven decisions.
What is the core of New Relic's new strategy?
Evolving from an IT operations tool to a comprehensive management platform, accelerating enterprise DX through consultative support.
Who is this service for?
Large Japanese enterprises, especially those utilizing core systems like SAP, seeking end-to-end guidance from implementation to strategic utilization.