What happens if I use a fake Neakasa website?

There is a risk of not receiving the product (non-delivery) or being involved in fraudulent transactions such as stolen credit card information.

Where should I go to purchase Neakasa products safely?

Please use the official Neakasa website, or the official stores on Amazon, Rakuten, and Yahoo! Shopping operated by GenHigh.

I found a Neakasa ad on social media offering a big discount. Is it genuine?

It is likely to be a fake ad. There have been confirmed cases of being directed to unauthorized fraudulent sites. Please always verify the URL and the seller.

Neakasa Issues Warning About Fake Websites; Urges Caution Against Unauthorized Site Redirections via SNS Ads

Published Apr 3, 2026 1:39 AM ・ Updated Jun 13, 2026 11:48 PM ・ 2 min read ・ Source: PR TIMES

GenHigh Co., Ltd. has issued a warning confirming the existence of fake websites posing as their smart appliance brand 'Neakasa', urging customers to use official sales channels to avoid fraud.

GenHigh Co., Ltd. (hereinafter referred to as 'our company') wishes to announce that the existence of fake websites posing as products of our brand 'Neakasa' has been confirmed.

Currently, there have been confirmed cases where users are redirected to unauthorized sales sites via certain SNS advertisements. If you use such sites, there is a possibility that troubles such as non-delivery of goods and unauthorized payment transactions may occur.

To ensure our customers can use our products with peace of mind, our company strongly recommends using our official sales channels.

Examples of confirmed fake ads and sites * The SNS ads and sites shown above are in no way related to our company.

Official Sales Channels ・Official Website https://www.neakasa.jp/official

・Amazon https://www.amazon.co.jp/stores/page/606425B8-FF7D-43D6-8835-824DF989A650

・Rakuten Ichiba https://www.rakuten.co.jp/genhigh/

・Yahoo Shopping https://store.shopping.yahoo.co.jp/genhighstore/

FACT BOX

Source: PR TIMES
Category: News
Organizations: Amazon / Yahoo!

Neakasa Issues Warning About Fake Websites; Urges Caution Against Unauthorized Site Redirections via SNS Ads

⚡ Key Points

Examples of confirmed fake ads and sites * The SNS ads and sites shown above are in no way related to our company.

Official Sales Channels ・Official Website https://www.neakasa.jp/official

FACT BOX

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