Nomura Trust and Banking to Complete Document Submission Online
Nomura Trust and Banking has enhanced its nCino cloud-based platform by introducing a web-based document submission function for customers. This initiative allows for the online completion of loan-related document exchanges, significantly reducing the burden on both customers and bank employees while improving operational efficiency.
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- 📰 Published: May 12, 2026 at 19:00
- 🔍 Collected: May 12, 2026 at 10:31
- 🤖 AI Analyzed: May 14, 2026 at 08:02 (45h 31m after Collected)
nCino K.K. (Headquarters: Minato-ku, Tokyo, President & CEO: Itsuki Nomura, hereinafter "nCino"), which promotes cloud banking and digital transformation of financial services, announced that Nomura Trust and Banking Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President & CEO: Tsuyoshi Sugiyama, hereinafter "Nomura Trust and Banking") has further expanded its nCino operational infrastructure, which it has been developing, to promote the digitization of customer touchpoints. As part of this effort, it has newly built a web-based document reception function for customers, aimed at expanding non-face-to-face channels utilizing the customer portal function.
In recent years, the banking industry has been undergoing a shift from traditional face-to-face, paper-centric business models to "digital-first" approaches that prioritize digital channels, driven by increasing customer demand for non-face-to-face services and the need for operational efficiency and strengthened competitiveness. In this trend, the digitization of customer touchpoints is positioned as a critical initiative.
Nomura Trust and Banking introduced nCino's cloud-based integrated banking platform in 2023, advancing the digitization of loan and approval processes and integrating its operational foundation. However, challenges remained in customer document exchange, where multiple methods such as postal mail, email, and in-person still coexisted, leading to time and effort in document collection and management, risks of document loss and management errors, and increased procedural burden for both customers and bank employees.
Against this backdrop, Nomura Trust and Banking decided to build the web-based document reception function for customers, utilizing and further expanding its existing nCino platform to extend digitization to customer contact areas. This aims for further efficiency and sophistication of the overall loan operations.
With this function, the exchange of loan-related documents will be digitized on nCino's customer portal, making it possible to handle additional document submissions after screening and periodic document submissions online. By allowing bank employees to select necessary documents and display only those relevant documents to the customer, customers can proceed with procedures smoothly without confusion. This function is currently primarily offered to individual customers, with future plans for expansion to corporate customers.
Through this initiative, Nomura Trust and Banking aims to reduce the burden on both customers and bank employees, improve operational efficiency, and advance business processes through the digitization of customer touchpoints. Moving forward, the bank will continue to leverage nCino's functions more broadly, striving to achieve smoother and more convenient loan operations by expanding non-face-to-face channels. Additionally, operational improvements are expected, such as reduced printing and scanning tasks, simplified management using Excel, and more efficient telephone support.
**■ About Nomura Trust and Banking:**
Since its establishment in 1993, Nomura Trust and Banking, as a trust bank of the Nomura Group, has been broadly developing its business centered on "Retail Business," "Banking Business," "Asset Management Business," and "Securities and Investment Business," providing specialized and high value-added services to corporate and individual customers. For more details, please visit https://www.nomura-trust.co.jp/.
**■ About nCino:**
nCino (NASDAQ: NCNO) is a global leader in cloud banking. nCino's integrated banking platform unifies lending, account opening, customer management, and data analytics on a single platform, enabling financial institutions to increase revenue, improve operational efficiency, reduce costs, and mitigate risk. It eliminates data silos from traditional disparate systems, visualizes and automates the entire lending process from application to execution, thereby simultaneously improving employee productivity and enhancing the customer experience. Over 2,700 financial institutions worldwide, with asset sizes ranging from $30 million to $2 trillion, leverage nCino's platform to drive digital transformation. For more details, please visit https://www.ncino.com/ja-JP.
**■ Contact Information:**
nCino K.K. Marketing Department
marketing.jp@ncino.com
03-6625-5122
This press release contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally include activities, events, results, strategies, and expectations, and are described with words such as "outlook," "expect," "anticipate," "forecast," "plan," and other similar expressions. All forward-looking statements contained in this press release are based on nCino's past performance and current plans, expectations, and forecasts, and do not represent that such plans, expectations, or forecasts will be achieved. These forward-looking statements are...
In recent years, the banking industry has been undergoing a shift from traditional face-to-face, paper-centric business models to "digital-first" approaches that prioritize digital channels, driven by increasing customer demand for non-face-to-face services and the need for operational efficiency and strengthened competitiveness. In this trend, the digitization of customer touchpoints is positioned as a critical initiative.
Nomura Trust and Banking introduced nCino's cloud-based integrated banking platform in 2023, advancing the digitization of loan and approval processes and integrating its operational foundation. However, challenges remained in customer document exchange, where multiple methods such as postal mail, email, and in-person still coexisted, leading to time and effort in document collection and management, risks of document loss and management errors, and increased procedural burden for both customers and bank employees.
Against this backdrop, Nomura Trust and Banking decided to build the web-based document reception function for customers, utilizing and further expanding its existing nCino platform to extend digitization to customer contact areas. This aims for further efficiency and sophistication of the overall loan operations.
With this function, the exchange of loan-related documents will be digitized on nCino's customer portal, making it possible to handle additional document submissions after screening and periodic document submissions online. By allowing bank employees to select necessary documents and display only those relevant documents to the customer, customers can proceed with procedures smoothly without confusion. This function is currently primarily offered to individual customers, with future plans for expansion to corporate customers.
Through this initiative, Nomura Trust and Banking aims to reduce the burden on both customers and bank employees, improve operational efficiency, and advance business processes through the digitization of customer touchpoints. Moving forward, the bank will continue to leverage nCino's functions more broadly, striving to achieve smoother and more convenient loan operations by expanding non-face-to-face channels. Additionally, operational improvements are expected, such as reduced printing and scanning tasks, simplified management using Excel, and more efficient telephone support.
**■ About Nomura Trust and Banking:**
Since its establishment in 1993, Nomura Trust and Banking, as a trust bank of the Nomura Group, has been broadly developing its business centered on "Retail Business," "Banking Business," "Asset Management Business," and "Securities and Investment Business," providing specialized and high value-added services to corporate and individual customers. For more details, please visit https://www.nomura-trust.co.jp/.
**■ About nCino:**
nCino (NASDAQ: NCNO) is a global leader in cloud banking. nCino's integrated banking platform unifies lending, account opening, customer management, and data analytics on a single platform, enabling financial institutions to increase revenue, improve operational efficiency, reduce costs, and mitigate risk. It eliminates data silos from traditional disparate systems, visualizes and automates the entire lending process from application to execution, thereby simultaneously improving employee productivity and enhancing the customer experience. Over 2,700 financial institutions worldwide, with asset sizes ranging from $30 million to $2 trillion, leverage nCino's platform to drive digital transformation. For more details, please visit https://www.ncino.com/ja-JP.
**■ Contact Information:**
nCino K.K. Marketing Department
marketing.jp@ncino.com
03-6625-5122
This press release contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally include activities, events, results, strategies, and expectations, and are described with words such as "outlook," "expect," "anticipate," "forecast," "plan," and other similar expressions. All forward-looking statements contained in this press release are based on nCino's past performance and current plans, expectations, and forecasts, and do not represent that such plans, expectations, or forecasts will be achieved. These forward-looking statements are...