NAVER Cloud Showcases 'NAVER CareCall' AI Safety Confirmation Service at Japan's Largest Municipal Exhibition
At the 'Local Government & Public Week 2026' held from May 13 to 15 at Tokyo Big Sight, NAVER Cloud demonstrated its AI safety confirmation service 'NAVER CareCall.' By showcasing successful results from its implementation in Izumo City, Shimane Prefecture, the company emphasized the service as a vital 'AI infrastructure' to address the chronic shortage of nursing staff and promote digital transformation in the public sector.
📋 Article Processing Timeline
- 📰 Published: May 18, 2026 at 23:48
- 🔍 Collected: May 18, 2026 at 15:31
- 🤖 AI Analyzed: May 18, 2026 at 15:34 (2 min after Collected)
NAVER Cloud (CEO: Yu-won Kim) exhibited at the 'Local Government & Public Week 2026' held at Tokyo Big Sight from May 13 to 15, 2026. The company provided hands-on demonstrations of its AI-driven safety confirmation and conversational service, 'NAVER CareCall,' for municipal officials nationwide. Additionally, a joint seminar with Izumo City, Shimane Prefecture, highlighted the service's operational success, marking a significant step for its expansion into the Japanese public market.
### Background: Nursing Staff Shortage and the Need for 'AI Infrastructure'
Japan's local governments face urgent challenges in monitoring the safety of elderly residents and preventing isolated deaths. With the Ministry of Health, Labour and Welfare predicting a need for 2.4 million nursing staff by 2026, traditional face-to-face or telephone monitoring is reaching its limits. NAVER Cloud proposes 'automated and efficient safety confirmation' utilizing its proprietary AI technology.
### On-site Report: Transforming the Field with 'Natural AI Dialogue'
During the exhibition, numerous municipal officials visited the NAVER Cloud booth to experience 'NAVER CareCall.' Visitors were impressed by the natural Japanese interaction provided by the AI via phone handsets. Feedback included:
- 'Having an established track record in a Japanese municipality is a major factor for positive consideration.' (Welfare official from the Kanto region)
- 'The voice was so natural; it felt like a real conversation rather than just a recorded message.' (Visitor with elderly family members)
### Joint Seminar with Izumo City: Proven Value as an AI Infrastructure
The seminar shared specific results from Izumo City, which officially adopted 'NAVER CareCall' last year. The service has become an essential AI infrastructure, replacing repetitive tasks for welfare officers and filling monitoring gaps caused by chronic labor shortages. This proven reliability in a Japanese municipality provides a strong basis for other local governments to consider implementation.
### Future Outlook: Comment from CEO Yu-won Kim
'NAVER Cloud aims to be more than just a technology provider; we want to be a partner working together with Japanese municipalities to address social challenges through AI technology, promoting public DX and sustainable local communities.'
### Background: Nursing Staff Shortage and the Need for 'AI Infrastructure'
Japan's local governments face urgent challenges in monitoring the safety of elderly residents and preventing isolated deaths. With the Ministry of Health, Labour and Welfare predicting a need for 2.4 million nursing staff by 2026, traditional face-to-face or telephone monitoring is reaching its limits. NAVER Cloud proposes 'automated and efficient safety confirmation' utilizing its proprietary AI technology.
### On-site Report: Transforming the Field with 'Natural AI Dialogue'
During the exhibition, numerous municipal officials visited the NAVER Cloud booth to experience 'NAVER CareCall.' Visitors were impressed by the natural Japanese interaction provided by the AI via phone handsets. Feedback included:
- 'Having an established track record in a Japanese municipality is a major factor for positive consideration.' (Welfare official from the Kanto region)
- 'The voice was so natural; it felt like a real conversation rather than just a recorded message.' (Visitor with elderly family members)
### Joint Seminar with Izumo City: Proven Value as an AI Infrastructure
The seminar shared specific results from Izumo City, which officially adopted 'NAVER CareCall' last year. The service has become an essential AI infrastructure, replacing repetitive tasks for welfare officers and filling monitoring gaps caused by chronic labor shortages. This proven reliability in a Japanese municipality provides a strong basis for other local governments to consider implementation.
### Future Outlook: Comment from CEO Yu-won Kim
'NAVER Cloud aims to be more than just a technology provider; we want to be a partner working together with Japanese municipalities to address social challenges through AI technology, promoting public DX and sustainable local communities.'
FAQ
What was exhibited at Tokyo Big Sight?
At the 'Local Government & Public Week' in May 2026, NAVER Cloud demoed the voice dialogue of 'NAVER CareCall' and shared success stories from Izumo City.
What are the results of the AI implementation in Izumo City?
The AI replaces repetitive safety check tasks for welfare staff, becoming an essential infrastructure that fills the gaps caused by labor shortages.
Why is AI-driven dialogue necessary for the elderly?
Unlike mechanical systems, natural conversational AI reduces resistance among seniors, making them feel more comfortable being monitored.