Nature Inc. Launches Air Conditioner Compatibility Guarantee Campaign to Boost Consumer Confidence

Nature Inc., with its mission to "drive symbiosis with nature," employs a system where its team manually acquires and registers infrared signals from physical remote controls using their proprietary analysis tool, 'Nature Learn.' The company also collaborates with some manufacturers to receive infrared data, enhancing quality and supporting manufacturer-specific air conditioner functions.
To help customers confidently adopt smart home technology, Nature is launching the "Nature Remo Air Conditioner Operation Guarantee Campaign" for its 'Nature Remo mini 2' and 'Nature Remo Lapis' smart remotes, running from June 17 to August 31, 2026.

## Background
Potential buyers of smart remotes often express concerns like, "I don't know if it's compatible with my air conditioner," which remains a hurdle to purchase. Nature addresses this by manually registering infrared signals and collaborating with manufacturers to support a wide range of specific functions, such as dehumidifying cool modes and sleep timers.
This campaign is a testament to their confidence in their compatibility record and aims to eliminate user hesitation. Customers who purchase a 'Nature Remo mini 2' or 'Nature Remo Lapis' from official channels and find it cannot perform basic AC operations will be eligible for a refund. If an issue arises, customer support will first attempt to resolve it individually. If the problem persists, a refund will be processed.

Air conditioners are the most power-consuming household appliances, and controlling them with a smart remote is an effective means of energy management. Nature's decision to guarantee AC compatibility stems from the belief that controlling home air conditioners is central to energy saving and automation.

## Strengths of Nature Remo's AC Compatibility
- **Flexible Adaptation to Manufacturer Specifications**: Special operation systems like humidifying heat, dehumidifying cooling, and complex airflow controls are progressively supported through device analysis and manufacturer partnerships, powered by the 'Nature Learn' tool and official infrared data.
- **High Compatibility Record and Individualized Support**: Presets for major domestic AC manufacturers are readily available. For inquiries beyond the scope of AI support, the human customer support team provides guidance until the user's specific model is operational.
- **Ensured Operation During Server Outages**: The 'Local Control' feature allows users to operate their AC via their home Wi-Fi network even if the main server is down, ensuring both daily usability and reliability.

Furthermore, the company is developing a feature, expected in June, to enhance remote detection accuracy by having users press a few additional buttons during setup.

## Campaign Overview
- **Name**: "Nature Remo Air Conditioner Operation Guarantee Campaign"
- **Period**: For inquiries made from Wednesday, June 17, 2026, to Monday, August 31, 2026
- **Eligible Products**: Nature Remo Lapis / Nature Remo mini 2 purchased during the campaign period from the official Nature store, Amazon.co.jp, or the official Rakuten store.
- **Details**: A refund is guaranteed if the Nature Remo cannot perform basic AC operations (Power ON/OFF, temperature change, etc.).
- **Guarantee Process**: Customers should contact support, who will attempt to resolve the issue. If remote assistance fails, Nature will try to acquire and analyze the specific remote. If all methods fail, a refund will be issued.
- **Eligibility Conditions**: The air conditioner must use an infrared remote, be a model sold officially in Japan manufactured within the last 10 years.
(Note: Support is still available for models older than 10 years, and inquiries are encouraged.)

## Future Plans
Nature will continue to acquire and register infrared signals to expand its range of compatible devices and improve signal quality, aiming to popularize home energy management starting with smart air conditioner control.