Four Staff Members Qualify as National Certified Watch Repair Technicians (Grade 3), Expanding to a 140-Member System — Strengthening Our Ability to Protect Customers' Precious Watches with Reliable Skills —
Nakazawa Co., Ltd. announced that four of its staff members engaged in watch repair and maintenance have passed the National Certified Watch Repair Technician (Grade 3) examination. This brings the total number of qualified technicians to 140, further enhancing the technical expertise across all 63 stores nationwide and reinforcing the company's commitment to providing high-quality and reliable services.
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A scene of battery replacement.
Nakazawa Co., Ltd. (Headquarters: Konan City, Shiga Prefecture, Representative Director: Misawo Nakazawa) is pleased to announce that four staff members involved in watch repair and maintenance at our company have passed the national qualification examination for 'Watch Repair Technician (Grade 3)'.
This achievement brings the total number of our watch repair technician qualification holders to 140. All 63 stores nationwide have qualified personnel on staff, and while the system of having qualified individuals in all stores remains, the depth of technical expertise in each store has been further strengthened.
This further enhances the provision of higher quality and more reliable services at watch specialty stores nationwide.
■ What is the National Qualification 'Watch Repair Technician'?
The Watch Repair Technician is a national certification that certifies knowledge and skills related to watch repair and maintenance. The examination consists of a 'written test' and a 'practical test,' with a passing score of 60 points or more for practical and 65 points or more for written. Although some eligibility requirements for Grade 3 have been relaxed in recent years, specialized knowledge and accurate operational techniques are required for passing. Many examinees prepare with specialized training, making it by no means an easy qualification to obtain.
■ Technical Foundation Supporting Over 24,000 Cases Annually
Our company handles over 24,000 battery replacements and repair services annually at our stores nationwide. With this new qualification, we expect to provide more accurate diagnostics and maintenance, leading to early detection of defects and prevention of future problems. We are also establishing a system to offer appropriate suggestions, considering the internal condition of watches, even for routine services like battery replacement and size adjustment.
■ Education System that Turns Skills into 'Organizational Strength'
Qualified individuals wear pin badges.
Our company has been promoting the acquisition of Watch Repair Technician qualifications for about 10 years, striving to standardize the technical level across the entire chain. Furthermore, we have established an environment where technical and customer service skills can be systematically learned through in-house educational programs and video training. This aims to achieve highly reproducible service quality that does not depend on specific individuals.
■ Comment from the Person in Charge
Fumihiko Matsui, Manager of General Affairs Department, Operations Division
For many years, our company has promoted the acquisition of Watch Repair Technician qualifications. By standardizing technical levels through national qualifications, we have been building a system where customers can use battery replacement and maintenance services with peace of mind. We will continue to work towards a system where customers can entrust their watches with even greater confidence.
■ Nakazawa Co., Ltd.'s Initiatives and Future Prospects
Time Station NEO Aeon Mall Rinku Senan store
Since its founding in 1952, Nakazawa Co., Ltd. has been developing community-based stores under the philosophy of 'improving customer service.'
We believe it is important to be responsible not only for the sale of watches but also for their subsequent maintenance. This qualification achievement embodies that philosophy in a concrete form.
Going forward, we will support the newly qualified staff in advancing to higher qualifications and promote the overall improvement of technical skills throughout the company.
At stores nationwide, including 'Time Station NEO,' we will strive to provide reliable skills and services so that customers can use their precious watches with peace of mind for a long time.
■ Time Station NEO
Time Station NEO
Time Station NEO is a watch specialty store with over 70 years of history and 63 stores nationwide. We operate mainly in shopping malls from Hokkaido to Okinawa, offering a wide range of domestic brands such as Seiko, Citizen, and Casio. Our mission is to continue proposing 'valuable commemorative gifts' that are chosen even in an era without watches. We not only sell but also accept battery replacements, band adjustments, and watch repairs. With Grade 3 Watch Repair Technicians on staff, you can easily consult us about items from other stores, online purchases, or brands we do not typically handle. With an impressive selection of products and reliable technical skills, we will guide you to the perfect watch.
■ Company Overview
Nakazawa Co., Ltd.
Nakazawa Co., Ltd. is a company headquartered in Konan City, Shiga Prefecture, operating watch and eyewear specialty stores nationwide. Currently, we operate over 70 stores domestically and internationally, with branches in Vietnam and Cambodia. We aim to be a presence that supports customers' lives while providing community-based services.
In our watch business, we handle a wide range of watches from domestic manufacturers as well as overseas brands, and we also provide maintenance services such as battery replacement and band adjustment in-store. With reliable skills and courteous customer service, we support customers in enjoying their precious watches for a long time.
Now, having reached our 70th anniversary, we continue to embrace new challenges and accelerate further growth. For many years
Nakazawa Co., Ltd. (Headquarters: Konan City, Shiga Prefecture, Representative Director: Misawo Nakazawa) is pleased to announce that four staff members involved in watch repair and maintenance at our company have passed the national qualification examination for 'Watch Repair Technician (Grade 3)'.
This achievement brings the total number of our watch repair technician qualification holders to 140. All 63 stores nationwide have qualified personnel on staff, and while the system of having qualified individuals in all stores remains, the depth of technical expertise in each store has been further strengthened.
This further enhances the provision of higher quality and more reliable services at watch specialty stores nationwide.
■ What is the National Qualification 'Watch Repair Technician'?
The Watch Repair Technician is a national certification that certifies knowledge and skills related to watch repair and maintenance. The examination consists of a 'written test' and a 'practical test,' with a passing score of 60 points or more for practical and 65 points or more for written. Although some eligibility requirements for Grade 3 have been relaxed in recent years, specialized knowledge and accurate operational techniques are required for passing. Many examinees prepare with specialized training, making it by no means an easy qualification to obtain.
■ Technical Foundation Supporting Over 24,000 Cases Annually
Our company handles over 24,000 battery replacements and repair services annually at our stores nationwide. With this new qualification, we expect to provide more accurate diagnostics and maintenance, leading to early detection of defects and prevention of future problems. We are also establishing a system to offer appropriate suggestions, considering the internal condition of watches, even for routine services like battery replacement and size adjustment.
■ Education System that Turns Skills into 'Organizational Strength'
Qualified individuals wear pin badges.
Our company has been promoting the acquisition of Watch Repair Technician qualifications for about 10 years, striving to standardize the technical level across the entire chain. Furthermore, we have established an environment where technical and customer service skills can be systematically learned through in-house educational programs and video training. This aims to achieve highly reproducible service quality that does not depend on specific individuals.
■ Comment from the Person in Charge
Fumihiko Matsui, Manager of General Affairs Department, Operations Division
For many years, our company has promoted the acquisition of Watch Repair Technician qualifications. By standardizing technical levels through national qualifications, we have been building a system where customers can use battery replacement and maintenance services with peace of mind. We will continue to work towards a system where customers can entrust their watches with even greater confidence.
■ Nakazawa Co., Ltd.'s Initiatives and Future Prospects
Time Station NEO Aeon Mall Rinku Senan store
Since its founding in 1952, Nakazawa Co., Ltd. has been developing community-based stores under the philosophy of 'improving customer service.'
We believe it is important to be responsible not only for the sale of watches but also for their subsequent maintenance. This qualification achievement embodies that philosophy in a concrete form.
Going forward, we will support the newly qualified staff in advancing to higher qualifications and promote the overall improvement of technical skills throughout the company.
At stores nationwide, including 'Time Station NEO,' we will strive to provide reliable skills and services so that customers can use their precious watches with peace of mind for a long time.
■ Time Station NEO
Time Station NEO
Time Station NEO is a watch specialty store with over 70 years of history and 63 stores nationwide. We operate mainly in shopping malls from Hokkaido to Okinawa, offering a wide range of domestic brands such as Seiko, Citizen, and Casio. Our mission is to continue proposing 'valuable commemorative gifts' that are chosen even in an era without watches. We not only sell but also accept battery replacements, band adjustments, and watch repairs. With Grade 3 Watch Repair Technicians on staff, you can easily consult us about items from other stores, online purchases, or brands we do not typically handle. With an impressive selection of products and reliable technical skills, we will guide you to the perfect watch.
■ Company Overview
Nakazawa Co., Ltd.
Nakazawa Co., Ltd. is a company headquartered in Konan City, Shiga Prefecture, operating watch and eyewear specialty stores nationwide. Currently, we operate over 70 stores domestically and internationally, with branches in Vietnam and Cambodia. We aim to be a presence that supports customers' lives while providing community-based services.
In our watch business, we handle a wide range of watches from domestic manufacturers as well as overseas brands, and we also provide maintenance services such as battery replacement and band adjustment in-store. With reliable skills and courteous customer service, we support customers in enjoying their precious watches for a long time.
Now, having reached our 70th anniversary, we continue to embrace new challenges and accelerate further growth. For many years