73.2% Have Canceled Domestic Trips with Their Dogs — "Travel Cancellation Insurance" Born from Pet Owners' Voices Now Fully Compensates for Trip Cancellation Costs Due to Pet Hospitalization or Outpatient Visits
Mysurance, a subsidiary of Sompo Japan Insurance Inc., has expanded its "Travel Cancellation Insurance" coverage in February to include full compensation for trip cancellation costs due to pet hospitalization or outpatient visits, in response to requests from pet owners. A dedicated website has been launched to clearly introduce the revised product, addressing the high demand for pet tourism and the financial concerns of pet owners.
📋 Article Processing Timeline
- 📰 Published: April 10, 2026 at 20:00
- 🔍 Collected: April 11, 2026 at 00:26 (4h 26m after Published)
- 🤖 AI Analyzed: April 20, 2026 at 02:27 (218h 1m after Collected)
Mysurance Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director and President: Hiroomi Shimizu; hereinafter "Mysurance"), a subsidiary of Sompo Japan Insurance Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director and President: Koji Ishikawa) engaged in small-amount short-term insurance, revised its "Travel Cancellation Insurance" product in February to expand coverage related to pets*1, in response to requests from pet owners who care deeply about "their children."
We are pleased to announce the launch of a dedicated website to clearly introduce the product details to pet owners.
*1 In this product, only dogs or cats are eligible pets for coverage.
*2 Previously, pet-related cancellations were only covered in the event of death, but now cancellations due to hospitalization or outpatient visits have been added to the coverage.
■ Background of Product Revision
As the perception of pets as family members has become widespread in society, the demand for "pet tourism" is increasing, with 96.3%*3 of pet owners wanting to take their dogs on trips and 82.1%*3 having actually traveled with their dogs. We received numerous requests from customers saying, "We want coverage for trip cancellations due to pets' poor health."
*3 According to Biofilia Inc. (Cocogourmet) survey (https://prtimes.jp/main/html/rd/p/000000113.000044537.html)
■ Overview of Product Revision
In response to these customer voices, we have added travel cancellations due to pet hospitalization or outpatient visits to the coverage, to support "choices that prioritize our beloved pets."
Following this revision, we conducted an additional survey targeting "pet owners who have booked domestic trips with overnight stays by car with their dogs" (745 people). The results revealed that many pet owners are struggling between their feelings for their dogs and the financial burden of cancellation fees.
【Survey Overview】
Survey