LeadInx and Mysurance Launch Proof-of-Concept for 'Insurance Claim AI Assistant' Powered by Generative AI

LeadInx Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Jun Kashiwoka; hereinafter "LeadInx"), a fintech subsidiary of SoftBank Corp., and Mysurance Inc. (Headquarters: Shinjuku-ku, Tokyo; President: Hiroomi Shimizu; hereinafter "Mysurance"), a small-amount short-term insurance subsidiary of Sompo Japan Insurance Inc., have begun a proof-of-concept (PoC) trial to verify the effectiveness of an "Insurance Claim AI Assistant" in a real-world business environment. The companies have been planning and developing this solution since September 2025 with the primary goal of providing customers with a more intuitive and accessible insurance claim service. ■ Background While the insurance industry has seen significant digitalization in recent years, several challenges have emerged in the online self-service insurance claim and accident reporting process: ・The high number of input fields required for claims creates a burden for customers. ・The process can be difficult for customers who are not comfortable with smartphone operations. ・Insufficient information in accident reports or incomplete documentation leads to additional follow-ups and resubmissions. Mysurance, which operates entirely online for both policy enrollment and claims, defines its quality standard as being "easy to understand." To realize a more intuitive claims experience, Mysurance partnered with LeadInx to initiate this project. ■ Overview of the PoC In this trial, the companies are building an "Insurance Claim AI Assistant" that integrates three AI agents to verify its effectiveness in a live environment. By combining generative AI support for the claims process with AI-OCR and Large Language Model (LLM) technology for document verification, the multi-agent AI aims to simplify the customer experience. 1. Customer Support Agent: Conducts interviews in a conversational format to gather details about the accident, reducing the burden on customers through a Q&A approach. 2. Accident Reception Agent: Analyzes the accident report input by the customer to check for completeness and consistency, supplementing missing information in real-time. 3. Document Review Agent: Uses AI-OCR and LLM technology to classify images and PDF documents and perform quality checks, automatically detecting missing or blurry documents to provide immediate feedback. ■ Roles of Each Company ・LeadInx: Responsible for the design of the generative AI, construction of the AI architecture, and provision of the SaaS environment, leveraging its expertise in digital insurance infrastructure and insurance DX. ・Mysurance: Responsible for the development and provision of digital-first insurance products and the active integration of AI.