Musashino University Enhances Student Support with Generative AI Chatbot Upgrade
Key facts
- Musashino University Enhances Student Support with Generative AI Chatbot Upgrade
- Musashino University has upgraded its ICT help desk chatbot to a NotebookLM-based generative AI system to improve student support convenience and inquiry response times.
- Source: PR Times
- Date: June 12, 2026
Direct answer
Musashino University has upgraded its ICT help desk chatbot to a NotebookLM-based generative AI system to improve student support convenience and inquiry response times.
- Citation
- Musashino University Enhances Student Support with Generative AI Chatbot Upgrade (June 12, 2026), PR Times
- Source
- PR Times
- Date
- June 12, 2026
Musashino University has upgraded its ICT help desk chatbot to a NotebookLM-based generative AI system to improve student support convenience and inquiry response times.
📋 Article Processing Timeline
- 📰 Published: June 12, 2026 at 19:10
- 🔍 Collected: June 12, 2026 at 10:21
- 🤖 AI Analyzed: June 12, 2026 at 23:07 (12h 46m after Collected)
Musashino University has transitioned its ICT help desk chatbot from a Microsoft Azure-based system to one powered by NotebookLM to improve the convenience of the student ICT environment and accelerate inquiry responses.
The new chatbot generates responses based on official manuals and internal documents of the "MUSIC Help Desk," achieving more accurate and consistent guidance than before. This allows students to access necessary information quickly, reduces hallucinations, and provides highly reliable information.
Moving forward, the university plans to leverage this functionality to expand services into areas such as student course registration, campus life, and administrative procedures for faculty and staff, aiming for further improvements in convenience.
Background: The university opened the MUSIC Help Desk in 2019 and became the first university in Japan to introduce a generative AI chatbot in 2023. However, operational maintenance was challenging. By upgrading to NotebookLM, the university addresses these challenges and aims to realize a "learning concierge" in the future.
The new chatbot generates responses based on official manuals and internal documents of the "MUSIC Help Desk," achieving more accurate and consistent guidance than before. This allows students to access necessary information quickly, reduces hallucinations, and provides highly reliable information.
Moving forward, the university plans to leverage this functionality to expand services into areas such as student course registration, campus life, and administrative procedures for faculty and staff, aiming for further improvements in convenience.
Background: The university opened the MUSIC Help Desk in 2019 and became the first university in Japan to introduce a generative AI chatbot in 2023. However, operational maintenance was challenging. By upgrading to NotebookLM, the university addresses these challenges and aims to realize a "learning concierge" in the future.
FAQ
What are the features of Musashino University's new chatbot?
It utilizes NotebookLM to generate accurate and consistent responses based on internal university documents.
How does it differ from the previous chatbot?
The previous system required scenario design, whereas the new system supports automatic updates and reduces hallucinations.
What is the purpose of the introduction?
The purpose is to accelerate student inquiry response times and improve convenience in ICT usage.