[Management with "Employee Manual"] In an Era of Hiring Difficulties, Compete with "Development Skills"! Musashino Co., Ltd. Discloses Management Methods Utilizing Individual Manuals Based on Aptitude Test "Marco Polo". Achieved International Standard ISO 30414 Certification.

[Background] In an Era of Hiring Difficulties, Small and Medium-Sized Enterprises Need "Development Skills" More Than "Hiring Skills" Currently, many small and medium-sized enterprises (SMEs) are facing severe labor shortages. In such times, what is truly important is not to pursue "hiring skills" excessively, but rather "development skills" that reliably turn current employees into assets and prevent turnover.

"My executives don't listen to the president. What's the system to break through this?" "The executives I expected are leaving. I want to know examples of organizational building to improve retention rates..."

In response to such pressing issues faced by modern companies, Musashino Co., Ltd. (hereinafter referred to as "our company") has moved beyond subjective "management based on intuition and experience" and provides its know-how by establishing a scientific management system based on numbers and facts.

1. Scientific Management Using Individual Manuals "Marco Polo" The core of this management method is the utilization of the aptitude test "Marco Polo."

A snippet from the aptitude test "Marco Polo," showing quantified priorities and weaknesses.

What is Marco Polo? A tool that can analyze deeper aspects such as an individual's personality traits, stress tolerance, work motivation, and leadership. It also analyzes the organizational situation simultaneously, enabling optimal matching between individuals and the organization. It includes indicators to measure the credibility of responses, allowing for the identification of cases where individuals lie or exaggerate their answers to appear favorable.

A sample report created by executive employees at the "Marco Polo Study Session for Executives."

Our company uses Marco Polo to quantify each employee's personality traits and work motivation, creating an "Individual Manual (Instruction Manual)." Supervisors grasp the employee's manual in advance and manage them with a deep understanding of "what motivates them to act" and "what causes them stress." This prevents mismatches in communication between supervisors and subordinates, enabling the development and retention of executives through the shortest route.

Furthermore, executive employees participate in an in-house study session called the "Marco Polo Study Session for Executives."

By comparing their own traits with those of their subordinates, they identify points to be careful about in management and prevent communication errors.

2. The Company Also Supports Private Life! Family "Manual" Creation System Our company not only manages work but also strongly supports employees in building relationships with their families in their private lives. We have established a system where employees' family members (husbands, wives, children, etc.) can take the "Marco Polo" test, allowing for the creation of a "Family Manual." By gaining a deeper understanding of family members' traits and communication tips, we provide an excellent opportunity to make home life even more cheerful and smooth (Note: Recommended age for children is 18 years and older).

3. Towards a Self-Sustaining Organization Through the Synergy of "Company Manual" and "Management Plan" When managing individuals using individual manuals, "strong organizational power" is even more important. No matter how good a system is adopted, it is meaningless if the foundation of the organization that executes it is not in place. To establish this organizational foundation, our company has long implemented a planner-style "Management Plan." This document, which clearly outlines numerical targets, policies regarding customers and products, internal regulations, and annual schedules, is essentially a "company manual."

By combining "Marco Polo," which maximizes individual traits, with the "Management Plan," which shows the company's clear direction, we achieve a truly "self-sustaining organization" where the field can make prompt decisions without hesitation.

To provide this "support for creating a self-sustaining organization that does not rely on consultants," our company offers services nationwide to SMEs through its management consulting business (Keieisha Academy®, Management Support, Kimete).

The planner-style "Management Plan" that Musashino Co., Ltd. has long implemented. It serves as the foundation for a self-sustaining organization, with numerical targets and policies clearly documented, essentially a "company manual."

4. Management Achievements Centered on "People," Proven by International Standards As a result of this "unique management model centered on people," our company has achieved high standards such as an overall employee retention rate of 89.9% and a work engagement score of 68 points (national average 56 points). Furthermore, in December 2025, we officially obtained certification for "ISO 30414," the international standard for human capital disclosure. We will continue to provide our management know-how, proven by international standards rather than just theory, for the growth and development of many SMEs.

Human Capital Report can be viewed here (from Musashino Co., Ltd. website).

5. Future Outlook Musashino Co., Ltd. aims to improve employee workability through multifaceted management methods and, through continuous investment and innovation in human capital, contribute not only to its own sustainable growth but also to the growth and development of member companies and many other SMEs centered on "people." By providing this know-how to SMEs nationwide through "Keieisha Academy®," we aim to increase the number of "self-sustaining organizations" across Japan that can adapt to a rapidly changing era and independently manage PDCA cycles, going beyond mere consulting.

Musashino Co., Ltd. Corporate Site

https://www.musashino.co.jp/

Keieisha Academy® Service Details & Management Consulting (Musashino Co., Ltd.)

https://www.m-keiei.jp/

Recruitment & Human Resource Development Support Service KIMETE

https://business.kimete.jp/

[Contact for Inquiries]

Company Name: Musashino Co., Ltd.

Contact Person: Momoka Ochiai

TEL: 0120-85-6340

E-mail: market@musashino.jp