monoDuki LLC Launches AI and Digital Productivity Improvement Support for Kagoshima's Service Industry

For service industries where "daily operations are unmanageable due to labor shortages." monoDuki LLC launches productivity improvement support utilizing AI and digital technologies.

monoDuki LLC (Headquarters: Kagoshima City, Kagoshima Prefecture; Representative: Shotaro Murakami; hereinafter: monoDuki) will begin providing support for service industry operators in Kagoshima Prefecture considering the use of the "Service Industry Productivity Improvement Support Project Subsidy." The service reviews daily operations and leverages AI and digital tools to enhance productivity.

This support organizes time-consuming daily tasks such as reservation handling, inquiry response, sales management, inventory/ordering, shift/attendance management, records/inspections, internal information sharing, manual management, and reviews/promotional activities. Based on this, they help create systems suited to the current workplace to lighten the burden of data entry, confirmation, sharing, and aggregation.

Rather than acting as an agency for subsidy applications, monoDuki provides hands-on support from the stage of "not knowing what to improve first" or "not knowing which tasks to apply AI and digital tools to," guiding clients through task organization, specifying improvement details, and ensuring successful implementation and operational entrenchment.

The Need for "Systems to Lighten Daily Operations" in the Service Industry

In the service industry, a multitude of tasks occur daily beyond customer service itself, including reservation handling, inquiries, sales confirmation, inventory checks, ordering, shift adjustments, attendance confirmation, record keeping, cleaning/inspections, staff training, review replies, and SNS updates.

When these tasks are scattered across paper, spreadsheets, LINE, phone calls, verbal confirmations, and individual memories, omissions and double entries are prone to occur.

Furthermore, an increase in tasks where "you don't know unless you ask that person" places a heavy burden on dealing with staff turnover and peak periods.

Therefore, in the service industry, it has become crucial not only to implement measures to increase sales but also to build systems that lighten daily operations and make the workplace run more smoothly.

What monoDuki Supports

Instead of suddenly introducing a large system, monoDuki emphasizes first organizing time-consuming tasks in the workplace and starting with manageable AI and digital applications.

How monoDuki's Support Proceeds

1. Organize the Flow of Operations

First, they organize the flow of daily tasks such as reservations, inquiries, sales management, inventory/ordering, shift/attendance, records, inspections, manuals, and customer service.

They check which tasks are time-consuming, whether the same information is entered multiple times, and if there are tasks known only to specific individuals. They then separate tasks requiring human judgment from those that can be lightened by systems.

2. Organize Information Storage

In service workplaces, information such as reservations, inquiries, sales, inventory, orders, shifts, daily reports, and manuals is sometimes scattered across paper, spreadsheets, LINE, phone calls, verbal confirmations, and individual staff memos.

monoDuki first organizes the flow of information, creating a state where the right people can immediately access necessary information.

For example, the following initiatives might be considered:

- Centralizing reservations and inquiries
- Visualizing sales, inventory, and order status
- Enabling confirmation and input of shifts and attendance via smartphones
- Making it easier to review daily reports and inspection records later
- Making manuals and training materials immediately accessible to staff

As needed, they utilize Google Workspace, various cloud services, generative AI, and automation tools, arranging them in a way that can be continuously and comfortably used in the workplace.

3. Lighten Input, Notification, Aggregation, and Confirmation

They lighten daily tasks involving input, notification, aggregation, and confirmation, such as reservation acceptance, daily report submission, sales aggregation, inventory checks, order requests, and shift confirmations.

Where necessary, they reduce manual confirmation and transcription by utilizing cloud services, automation tools, and generative AI.

For example, they set up systems to automatically notify the person in charge when a reservation is made, allow immediate confirmation of daily reports and inspection records upon submission, and enable viewing of sales trends and customer spending in graphs.

4. Support Entrenchment for Continuous Workplace Use

Digital tools do not improve operations or become entrenched merely by being introduced. Especially in the service industry, design must consider busy periods, staff turnover, familiarity with smartphone operations, and the relationship with existing paper and verbal confirmations.

Rather than eliminating all current paper and verbal confirmations, monoDuki organizes what to keep and what to change, structuring it so that workplace staff can continue to use it without feeling overwhelmed.

Past Support Track Record

Building a System for Integrated Management of Sales, Inventory, Reservations, Shifts, etc.

To date, monoDuki has supported service workplaces with sales, inventory/ordering, reservations, shifts/attendance, daily reports, manuals, review management, analysis dashboards, etc.