Mobilus Supports SBI Pet Insurance's New Insurance Claim Status Inquiry Service on LINE Official Account

Mobilus Corporation (headquartered in Shinagawa-ku, Tokyo; President and CEO: Tomohiro Ishii; hereinafter 'Mobilus'), a developer and provider of CX solutions for contact centers, has supported SBI Pet Small-Scale Insurance Co., Ltd. (headquartered in Minato-ku, Tokyo; President and CEO: Wataru Ito; hereinafter 'SBI Pet SS'), in enhancing services on its LINE Official Account through the introduction of the chatbot 'MOBI BOT (MobiBot®)'. As a result, SBI Pet SS will begin offering an insurance claim status inquiry service (hereinafter 'the service') on its LINE Official Account starting June 15, 2026.

With the launch of this service, policyholders can now easily check the progress of their insurance claims—from submission to payment completion—anytime via smartphone through SBI Pet SS's LINE Official Account.

Background of Implementation

SBI Pet SS, which offers pet insurance covering part of the medical costs incurred at veterinary clinics due to pet illness or injury, including outpatient visits, hospitalization, and surgery, has previously provided services such as an 'Insurance Claim Acceptance Service' on its LINE Official Account, enabling claims and various changes. However, there were increasing requests from customers stating that 'it is difficult to understand the progress of claims from submission to payment completion.' To improve customer convenience, SBI Pet SS decided to launch this new service on its LINE Official Account.

Overview of Implementation

This service leverages Mobilus's chatbot 'MOBI BOT' to automate the process of checking the status of insurance claims—from claim submission to payment completion—on SBI Pet SS's LINE Official Account. Policyholders can simply follow the chatbot’s guidance, input required information via LINE, and instantly check their claim status from their smartphones. By consolidating claim submission, status inquiries, and policy detail checks and modifications within LINE, customers can now access a more convenient and secure insurance experience through a platform they use daily. This significantly enhances customer convenience.

＜Newly Available Information＞ • Current status of insurance claim processing • Estimated number of days until insurance payment • Details of previously paid insurance claims

＜Service Usage Flow＞ ① Policyholder selects 'Insurance-Related' from the rich menu on the LINE Official Account screen

② Follows chatbot instructions to select the target procedure and confirm agreement for inquiry

③ Inputs policy number and identity verification information, then checks the displayed list of processing statuses

Moving forward, Mobilus will continue to support SBI Pet SS in achieving its mission of 'supporting healthy and fulfilling lives for policyholders and their pets' by providing CX solutions such as MOBI BOT, further enhancing optimal customer experience (CX).

About MOBI BOT

MOBI BOT (MobiBot®) enables automated responses to FAQs (frequently asked questions) and automates procedures such as customer information updates and changes to insurance payment methods, all through a LINE Official Account interface. It can also escalate to human agents via integration with the live chat service 'MOBI AGENT (MobiAgent®)', supporting dramatic improvements in customer convenience and customer loyalty. By centrally managing chatbot scenarios across both web and LINE Official Accounts, operational and management costs can be significantly reduced.

Service Introduction Page: https://mobilus.co.jp/service/bot

About SBI Pet Small-Scale Insurance Co., Ltd.

SBI Pet Small-Scale Insurance is a group company of 'SBI Insurance Group Co., Ltd.', listed on the Tokyo Stock Exchange Growth Market. The company aims to provide necessary coverage at lower costs and in a more understandable manner, supporting healthy and fulfilling lives for pet owners and their pets, while continuously contributing to the goal of zero euthanasia and beyond.

Company Name: SBI Pet Small-Scale Insurance Co., Ltd.

Representative: President and CEO Wataru Ito

Head Office: 9F, Sumitomo Realty Hibiya Building, 2-8-6 Nishishinbashi, Minato-ku, Tokyo

Established: April 1, 2016

Business: Small-scale short-term insurance

Official Website: https://www.sbipet-ssi.co.jp/

About Mobilus Corporation

Mobilus designs proactive CX (customer experience) branding to address customer pain points and challenges, contributing to corporate value and business profitability. The company develops and provides SaaS solutions such as 'MooA® (Mooa)', an AI-powered operational support service, and 'Mobi Series', including live chat and voice bots that promote non-voice and digital customer communication. The Mobi Series is adopted by over 500 companies. Under the mission 'Advanced CX for Every Business,' Mobilus operates the 'CX-Branding Tech. Lab (https://mobilus.co.jp/lab/)', planning and disseminating research and development through surveys, seminars, speaking engagements, and pilot projects.

Company Name: Mobilus Corporation

Representative: President and CEO Tomohiro Ishii

Head Office: 9F, West Tower, Sumitomo Realty Ohsaki Twin Building, 2-22-9 Higashi-Gotanda, Shinagawa-ku, Tokyo

Established: September 2011

Listed Market: Tokyo Stock Exchange Growth Market (Securities Code: 4370)

Business: Provision of CX solutions, including SaaS products for contact centers (Mobi Series)

Official Website: https://mobilus.co.jp