Mobilus Co-hosts Business Conference 'AICX Frontier 2026' on Tuesday, May 19th; CEO Ishii to Speak on Panel Discussion
Mobilus will co-host the 'AICX Frontier 2026' conference on May 19th with the AICX Association and 5 other AI companies, focusing on contact center automation and CX enhancement. CEO Tomohiro Ishii will participate in a panel discussion.
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- 📰 Published: April 10, 2026 at 19:00
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Mobilus Corporation (Headquarters: Shinagawa-ku, Tokyo; President and CEO: Tomohiro Ishii; hereinafter "Mobilus"), which develops and provides CX solutions for contact centers, announced that it will co-host the business conference 'AICX Frontier 2026: Social Implementation of AI Agents and the Redefinition of Customer Touchpoint Value' on Tuesday, May 19, 2026. The event is co-hosted with the General Incorporated Association AICX (Tokyo, Representative Directors: Shin Oguri / Kensuke Ozawa; hereinafter "AICX Association") and six AI-related companies, including Mobilus, that promote the automation and sophistication of call centers (contact centers) and the improvement of Customer Experience (CX). Furthermore, Representative Ishii will be speaking in a panel discussion. The conference will be held at Shibuya Scramble Square (Shibuya-ku, Tokyo).
Mobilus operates under the mission of 'Bringing one-step-ahead CX to all businesses,' aiming to improve customer experience through technology. Now, as AI agents redefine customer touchpoints, through discussions at this conference, Mobilus will lead the next generation of CX design alongside the AICX Association and co-hosting companies, accelerating the further evolution and implementation of customer experience across society.
■ Background of the Event
AI agents are now moving beyond the demonstration and verification stages, transitioning into the phases of 'implementation' and 'market expansion'. Especially in customer touchpoint areas like call centers, automation and sophistication by AI are advancing rapidly, making it a critical theme that influences corporate competitiveness.
Amidst this trend, the transformation of call centers into 'value-creating profit centers' that enhance sales, LTV (Life Time Value), and brand value based on customer insights is becoming a reality.
That is precisely why there is a need now for discussions on accurately assessing the current state of this transformation and how to design future customer touchpoints.
Against this backdrop, six AI-related companies promoting the automation and sophistication of call centers (AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., and Mobilus Corp./vottia Inc. - in no particular order) have decided to hold the business conference 'AICX Frontier 2026: Social Implementation of AI Agents and the Redefinition of Customer Touchpoint Value' on Tuesday, May 19, 2026.
At this event, companies practically applying AI at the forefront of customer touchpoints will gather to engage in discussions that delve into the real-world knowledge, challenges, and business impacts of introducing and operating AI agents.
It condenses real-world insights born from the frontline of implementation and operation, rather than mere theory. It will present from multiple angles the path by which call centers change from 'places that consume value' to 'places that create value'.
■ Event Overview
- Event Name: AICX Frontier 2026: Social Implementation of AI Agents and the Redefinition of Customer Touchpoint Value
- Date and Time: Tuesday, May 19, 2026, 14:00~
- Format: Offline Event
- Venue: 21F Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-0002
- Organizers: General Incorporated Association AICX, AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., Mobilus Corp./vottia Inc. (in no particular order)
■ Timetable / Session Content
*Content and times are subject to change
Mobilus operates under the mission of 'Bringing one-step-ahead CX to all businesses,' aiming to improve customer experience through technology. Now, as AI agents redefine customer touchpoints, through discussions at this conference, Mobilus will lead the next generation of CX design alongside the AICX Association and co-hosting companies, accelerating the further evolution and implementation of customer experience across society.
■ Background of the Event
AI agents are now moving beyond the demonstration and verification stages, transitioning into the phases of 'implementation' and 'market expansion'. Especially in customer touchpoint areas like call centers, automation and sophistication by AI are advancing rapidly, making it a critical theme that influences corporate competitiveness.
Amidst this trend, the transformation of call centers into 'value-creating profit centers' that enhance sales, LTV (Life Time Value), and brand value based on customer insights is becoming a reality.
That is precisely why there is a need now for discussions on accurately assessing the current state of this transformation and how to design future customer touchpoints.
Against this backdrop, six AI-related companies promoting the automation and sophistication of call centers (AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., and Mobilus Corp./vottia Inc. - in no particular order) have decided to hold the business conference 'AICX Frontier 2026: Social Implementation of AI Agents and the Redefinition of Customer Touchpoint Value' on Tuesday, May 19, 2026.
At this event, companies practically applying AI at the forefront of customer touchpoints will gather to engage in discussions that delve into the real-world knowledge, challenges, and business impacts of introducing and operating AI agents.
It condenses real-world insights born from the frontline of implementation and operation, rather than mere theory. It will present from multiple angles the path by which call centers change from 'places that consume value' to 'places that create value'.
■ Event Overview
- Event Name: AICX Frontier 2026: Social Implementation of AI Agents and the Redefinition of Customer Touchpoint Value
- Date and Time: Tuesday, May 19, 2026, 14:00~
- Format: Offline Event
- Venue: 21F Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-0002
- Organizers: General Incorporated Association AICX, AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., Mobilus Corp./vottia Inc. (in no particular order)
■ Timetable / Session Content
*Content and times are subject to change