Chat Marketing Tool 'Lsite' Adds Automated Response Function for 24/7 Support

Mishona Inc. (Headquarters: Fukuoka City, Fukuoka Prefecture; Representative: Takahiro Suzuki) announced an update to its web-based chat marketing tool 'Lsite' on Thursday, June 4, 2026, introducing a new 'Automated Response Function'.

Previously, inquiries received during nights or holidays were handled on the next business day, often resulting in missed opportunities as users lost interest or abandoned purchases during high-intent moments—a major challenge for businesses.

With this new feature, when users send specific keywords, the system automatically delivers pre-configured responses instantly.

This enables 24/7 customer support without missing any inquiries, even when staff are unavailable, thereby resolving after-hours customer service challenges and achieving both operational efficiency and maximized results.

Addition of Keyword-Based Auto-Reply Settings

This update implements a system that automatically sends reply messages based on predefined content when users send specific keywords as triggers.

Until now, manual text responses by staff were essential during nights and holidays. However, with this feature, common inquiries and routine questions can now be transitioned to and automated by the system, establishing a rapid customer support system that never keeps visitors waiting—24 hours a day, 365 days a year.

This significantly reduces frontline customer support workload while proactively preventing opportunity loss due to delayed responses during late-night hours.

What the Automated Response Function Can Do

The automated response function allows flexible combinations of keywords and reply content through the management interface. It supports a wide range of use cases—from partial automation aligned with daily operations to fully unmanned responses.

Flexible Guidance Based on Keywords

For example, based on user input, flexible guidance can be provided according to keywords:

Send 'Coupon' → Guide to coupon information

Send 'Product Name' → Provide product details

Send 'Reservation' → Guide to reservation page

Scheduled Operation by Day and Time

Users can predefine operating days and times, enabling hybrid operations that combine manual and automated responses—such as manual chat support during business hours and switching to automated responses only at night or on holidays.

For detailed setup instructions, please refer to the official manual.

Official Manual: https://lsite.jp/manual/automatic_response_setting/

About Lsite

'Lsite' is a chat marketing tool that enables businesses to conduct customer chat interactions, collect information, and follow up—all directly on their website.

Without relying on specific social media platforms, it centralizes lead engagement, customer support, and follow-up activities entirely on the company's own website.

Equipped with features such as chat functionality, automated responses, and form creation, Lsite streamlines inquiry handling and data collection while supporting ongoing customer relationship building.

Main Features of 'Lsite'

● Complete Customer Support on Your Website

The chat function allows immediate communication with visitors. It automates inquiries, consultations, and applications, enabling real-time customer service 24/7.

● Accumulate Customer Information via Automated Responses and Form Placement

Efficiently collect lead information through automated response scenarios and customer information forms. This serves as a foundation for enhancing marketing precision.

● Data Utilization as a Company-Owned Asset

Eliminating dependence on social media or external channels, your website itself evolves into a marketing platform. Build an environment where customer data is managed and utilized in-house.

How to Contact

Details about the system and implementation methods are available on the 'Lsite Manual Site'.

We appreciate your reaching out through the contact channels provided in the link below.

https://lsite.jp/manual/contact/

Lsite Official Website

Lsite is available via the following link.

https://lsite.jp/?prtimes