Phone AI Agent "DX Denwa" Ranks First in IVR Category at "IT Trend First Half Ranking 2026"

Media Link Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Junji Matsumoto, hereinafter Media Link), which provides the phone AI agent "DX Denwa" and the AI agent "AIto" for automating customer support, has been ranked No. 1 in the IVR (Interactive Voice Response) category of the "IT Trend First Half Ranking 2026" on "IT Trend," Japan's largest IT service comparison site operated by Innovation & Co., Inc.

About the "IT Trend First Half Ranking 2026"

The "IT Trend First Half Ranking 2026" announces the products that received the most inquiries from users on IT Trend during the first half of 2026. It introduces the most supported IT products in each category.

*The ranking results are based on the number of information requests from January 1 to May 31, 2026.

"DX Denwa" ranked first in the IVR category, both overall and in the mid-sized business segment.

This ranking is compiled based on the number of information requests from corporate users actually considering service implementation, and "DX Denwa" was recognized as an IVR service that attracted high interest from many companies.

▼ "DX Denwa" Award Page

https://it-trend.jp/award/2026-firsthalf/ivr

About the Phone AI Agent "DX Denwa"

"DX Denwa" is a phone AI agent (IVR service) that simultaneously reduces the burden of phone support operations and improves quality for companies. Based on 24/7/365 automatic responses and inquiry routing, it is evaluated for its ability to easily systematize ideal phone support tailored to a company's incoming call system and on-site challenges without coding.

Three Reasons Why Many Companies Choose "DX Denwa"

Standard Equipment Prevents "Unexpectedly High Costs" Due to Additional Options

Practical functions such as "AI call recording/summarization" and "SMS transmission," which are often paid options from other companies, are included as standard in the basic fee. Its overwhelming cost performance, with no unexpected additional costs, is a strength.

No Manual Required, Instant Changes in 3 Steps

We pursue a simple UI that anyone can operate easily without specialized knowledge. Complex settings such as business hours and branching logic can be optimized by the company itself on the same day in just 3 steps from the management screen.

Not Just Implementation, Professional Dedicated Support Supporting a 99.2% Retention Rate

Leveraging over 10 years of expertise, we propose optimal guidance design tailored to industry characteristics. Even after implementation, we continue to support your challenges with generous assistance, including free support through a dedicated help desk.

▼ Phone AI Agent "DX Denwa"

https://mediaseries.medialink-ml.co.jp/mediavoice/dx-tel/

▼ Case Studies Here

https://mediaseries.medialink-ml.co.jp/mediavoice/dx-tel/case/

About Media Link Co., Ltd.

Company Name: Media Link Co., Ltd. (https://www.medialink-ml.co.jp/) Location: 5F PMO Tamachi, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014 Representative: Junji Matsumoto, Representative Director Established: July 2009 Business Activities: Development and consulting of systems specializing in "business communication," such as call center systems and chat support tools.