Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd!
Key facts
- Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd!
- Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.
- Source: PR Times
- Date: June 9, 2026
Direct answer
Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.
- Citation
- Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd! (June 9, 2026), PR Times
- Source
- PR Times
- Date
- June 9, 2026
Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.
📋 Article Processing Timeline
- 📰 Published: June 9, 2026 at 10:00
- 🔍 Collected: June 9, 2026 at 10:27 (27 min after Published)
- 🤖 AI Analyzed: June 12, 2026 at 16:52 (78h 24m after Collected)
■ Background of the Conference
With the rapid evolution of generative AI, the adoption of AI for operational efficiency in contact centers and customer support is accelerating.
However, on the other hand, an increasing number of companies are facing new challenges such as, "AI has been introduced, but inquiries are not decreasing as expected," and "FAQs and chatbots are not being fully utilized, failing to lead to improvements in CX (Customer Experience)."
This conference, "AI x Contact Center Academia 2026 Summer," will bring together companies at the forefront to thoroughly explain the practical knowledge for next-generation contact centers that aim to maximize CX by focusing on customer "self-service," rather than just using AI as a tool for efficiency.
"AI x Contact Center Academia 2026 Summer" Event Outline
Date & Time: Tuesday, June 23, 2026, 10:00 AM - 4:45 PM
Format: Online
Participation Fee: Free (Pre-registration required)
Organizer: Helpfeel Inc.
Registration URL: https://www.helpfeel.com/hf-seminar-20260623medialink
*Notes: Please note that the content of the lectures may be changed without prior notice.
＜Recommended for＞
Personnel and managers facing challenges in improving operational efficiency and reducing staffing in contact centers.
Individuals considering or promoting the practical application of AI for customer interaction.
Executives and DX promotion personnel seeking fundamental improvements in support departments.
Media Links Speaking Session Overview
Our session will address the blind spot of "insufficient knowledge management" that contact centers often fall into after AI implementation, and propose concrete methods to make both the staff and AI smarter simultaneously.
Speaking Time: 10:10 AM - 10:35 AM
Theme: "Moving Beyond 'Inquiries Don't Decrease Even With AI' ~ How to Make Contact Centers Easier by Utilizing On-site Knowledge ~"
Speaker: Ayaka Matsuda, Communication Service Division, Media Links Co., Ltd.
Lecture Content: The reason why "difficult calls" do not decrease even after AI implementation lies in the insufficient management of knowledge that trains the AI. This session will explain the "knowledge cycle" that effectively utilizes on-site knowledge to make both AI and humans smarter. We will share specific measures that achieved high accuracy rates in a demonstration experiment with Himeji City, balancing a reasonable reduction in calls with improved CX.
FAQ
What is the reason why inquiries do not decrease even after AI implementation?
One of the reasons is the lack of knowledge management to train the AI. On-site knowledge may not be effectively utilized.
What themes will be covered at "AI x Contact Center Academia 2026 Summer"?
Practical knowledge for next-generation contact centers that aim to maximize CX by focusing on customer self-service, rather than just using AI as an efficiency tool, will be explained.
What can be learned from Media Links' speaking session?
The session will explain the "knowledge cycle" that makes AI and on-site knowledge smarter simultaneously, allowing participants to learn specific methods for balancing call reduction and CX improvement.
What kind of companies are recommended for this conference?
It is recommended for companies facing challenges in operational efficiency and AI utilization in their contact centers, and those aiming for fundamental improvements in their support departments.
What are the features of Media Links' AI solutions?
We offer the AI phone agent "DX Denwa" and the customer support automation AI agent "AIto," characterized by intelligently integrating AI and human agents by utilizing on-site knowledge.