[Free Seminar] Thorough Explanation of 'Mechanisms' and 'Advanced Cases' to Protect the Front Lines from Customer Harassment. Media Link, WOWOW Communications, Video Touch to Co-host Webinar on May 19
Media Link, WOWOW Communications, and Video Touch will co-host a free online seminar on May 19, 2026. This seminar will thoroughly explain specific solutions for customer harassment (Kasu-hara) countermeasures from three perspectives: organization, human resource development, and technology utilization.
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- 📰 Published: May 11, 2026 at 22:10
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Media Link Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Atsushi Matsumoto; hereinafter, Media Link), which provides the AI phone agent "DX Denwa" and the AI agent "AIto" for automating customer support, will speak at a free online seminar hosted by VideoTouch Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Yuta Uesaka).
Background of the Event
In recent years, customer harassment (Kasu-hara) has become a serious social problem, and countermeasures are urgently needed in customer service settings, including contact centers.
This seminar will condense a wide range of practical countermeasures, from strategies to prevent front-line isolation to burden reduction measures using the latest technology, into a one-hour session.
Seminar Content
This seminar will present insights for comprehensively protecting the front lines from three perspectives—organizational structure, human resource development, and technology utilization—rather than relying on a single measure.
First, from the perspective of organization and operations, based on actual dialogue examples, we will share hints on how the front lines should act in an emergency, initial responses that prevent staff from getting lost, and organizational backup systems. Next, from the perspective of human resource development, we will introduce a next-generation training model that combines AI-powered response quality evaluation with role-playing to achieve operator retention and rapid skill development.
Furthermore, from the perspective of technology, as a countermeasure against "direct stress" that is difficult to solve with spiritual arguments or manuals alone, we will introduce the latest approaches that physically protect the front lines, such as the use of voice conversion technology that uses AI to soften the "thorny voices" heard by operators and alleviate psychological fear.
< Click here for details and application >
Event Overview
Date: May 19, 2026 (Tuesday) 13:00-14:00
Format: Online
*A URL for viewing will be sent by email to those who have applied.
Participation Fee: Free, pre-registration required
Application URL: https://videotouch.jp/seminar/7757
Notes: Please note that the content of the lecture may change without prior notice.
Details of Our Presentation
Title: AI Voice Conversion to Soften "Thorny Voices" and Prevent "Fear" from Reaching Operators' Ears
Speaker: Ken Yokota, Communication Service Division
Company Profile
Company Name: Media Link Co., Ltd. (https://www.medialink-ml.co.jp/)
Location: PMO Tamachi 5F, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014
Representative: Atsushi Matsumoto, Representative Director
Established: July 2009
Business Activities: Development and consulting of systems specializing in "business communication," such as call center systems and chat support tools.
Background of the Event
In recent years, customer harassment (Kasu-hara) has become a serious social problem, and countermeasures are urgently needed in customer service settings, including contact centers.
This seminar will condense a wide range of practical countermeasures, from strategies to prevent front-line isolation to burden reduction measures using the latest technology, into a one-hour session.
Seminar Content
This seminar will present insights for comprehensively protecting the front lines from three perspectives—organizational structure, human resource development, and technology utilization—rather than relying on a single measure.
First, from the perspective of organization and operations, based on actual dialogue examples, we will share hints on how the front lines should act in an emergency, initial responses that prevent staff from getting lost, and organizational backup systems. Next, from the perspective of human resource development, we will introduce a next-generation training model that combines AI-powered response quality evaluation with role-playing to achieve operator retention and rapid skill development.
Furthermore, from the perspective of technology, as a countermeasure against "direct stress" that is difficult to solve with spiritual arguments or manuals alone, we will introduce the latest approaches that physically protect the front lines, such as the use of voice conversion technology that uses AI to soften the "thorny voices" heard by operators and alleviate psychological fear.
< Click here for details and application >
Event Overview
Date: May 19, 2026 (Tuesday) 13:00-14:00
Format: Online
*A URL for viewing will be sent by email to those who have applied.
Participation Fee: Free, pre-registration required
Application URL: https://videotouch.jp/seminar/7757
Notes: Please note that the content of the lecture may change without prior notice.
Details of Our Presentation
Title: AI Voice Conversion to Soften "Thorny Voices" and Prevent "Fear" from Reaching Operators' Ears
Speaker: Ken Yokota, Communication Service Division
Company Profile
Company Name: Media Link Co., Ltd. (https://www.medialink-ml.co.jp/)
Location: PMO Tamachi 5F, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014
Representative: Atsushi Matsumoto, Representative Director
Established: July 2009
Business Activities: Development and consulting of systems specializing in "business communication," such as call center systems and chat support tools.