Call Center System 'MediaCalls' Releases Browser Phone Version. All Features Available Exclusively via Web Browser.
MediaLink Co., Ltd. announced the release of a browser phone version of its call center system 'MediaCalls'. It eliminates the need for app installations and VPNs, enabling secure remote work setups easily via a web browser.
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- 📰 Published: April 14, 2026 at 19:00
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MediaLink Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Atsushi Matsumoto; hereinafter 'MediaLink'), which provides the call center system 'MediaCalls' and the telephone AI agent 'DX Denwa', is pleased to announce the launch of a new browser phone version for 'MediaCalls'.
About 'MediaCalls'
MediaCalls is an all-in-one call center system (voice tech CTI) independently developed by MediaLink Co., Ltd.
It comes standard with abundant features necessary for streamlining operations in medium to large-scale inbound call centers/contact centers, such as ACD (Automatic Call Distribution functions like skill routing and call queuing), CTI, and IVR (Interactive Voice Response system).
As long as you have an environment connected to an IP network, you can instantly build a call center anywhere. Furthermore, you can freely increase the number of agents by adding licenses, allowing for flexible responses to future business expansions. You can choose between on-premise and cloud types according to your usage needs.
▼ All-in-one call center system 'MediaCalls'
https://mediaseries.medialink-ml.co.jp/mediacalls/
Overview of 'Browser Phone Version MediaCalls'
With the newly launched 'Browser Phone Version', MediaCalls can now be utilized directly on a web browser. As long as you have a PC connected to the internet, you can immediately start call center operations from any terminal, anywhere.
* Recommended browser: Google Chrome (Windows). Other browsers are currently being tested for operation.
Feature 1: Everything completed in the web browser
Previously, to use MediaCalls, it was necessary to install and configure applications (softphones, CTI) on each terminal. However, utilizing the browser phone eliminates this hassle.
Particularly for companies where the installation of external software is prohibited or restricted, the review and approval processes can be bypassed, allowing for the rapid construction of a call center system with fewer man-hours.
Feature 2: Low-cost and easy remote work
By eliminating the need for application installations, it has become possible to utilize MediaCalls without being dependent on a specific terminal. Whether using an 'in-house desktop PC' or a 'laptop for remote work', as long as there is an internet connection, MediaCalls can be used. There is no need to purchase telephone terminals (softphones/physical phones), which significantly reduces implementation costs.
In addition, 'VPN connection', which was previously essential as a security measure, becomes unnecessary by using the browser phone. Since there is no hassle in setting up and managing a VPN, remote work can be started immediately.
Feature 3: Achieving an even more secure environment
When using the browser phone, all communications are encrypted, realizing a secure communication environment without the need for a VPN connection. Voice calls are also encrypted, eliminating the risk of call contents being wiretapped or intercepted.
Furthermore, while connections via VPN (previously required) could cause communication delays and failures, using the browser phone eliminates the risks of delays and failures caused by VPNs.
Comparison between Traditional Setup and Browser Phone
- Voice Calls: [Traditional] Requires a separate softphone (Triangle) / [Browser Phone] Possible on a web browser (Double Circle)
- App Installation: [Traditional] Required (Cross) / [Browser Phone] Not required (Double Circle)
- VPN Setup: [Traditional] Required (Cross) / [Browser Phone] Not required (Double Circle)
- Management & Maintenance: [Traditional] Complex (Cross) / [Browser Phone] Simple (Double Circle)
Pricing Structure
Please contact us for details.
Future Development Plans
Beyond this browser phone version release, 'MediaCalls' will continue to expand its functionalities to meet the needs of more companies.
About 'MediaCalls'
MediaCalls is an all-in-one call center system (voice tech CTI) independently developed by MediaLink Co., Ltd.
It comes standard with abundant features necessary for streamlining operations in medium to large-scale inbound call centers/contact centers, such as ACD (Automatic Call Distribution functions like skill routing and call queuing), CTI, and IVR (Interactive Voice Response system).
As long as you have an environment connected to an IP network, you can instantly build a call center anywhere. Furthermore, you can freely increase the number of agents by adding licenses, allowing for flexible responses to future business expansions. You can choose between on-premise and cloud types according to your usage needs.
▼ All-in-one call center system 'MediaCalls'
https://mediaseries.medialink-ml.co.jp/mediacalls/
Overview of 'Browser Phone Version MediaCalls'
With the newly launched 'Browser Phone Version', MediaCalls can now be utilized directly on a web browser. As long as you have a PC connected to the internet, you can immediately start call center operations from any terminal, anywhere.
* Recommended browser: Google Chrome (Windows). Other browsers are currently being tested for operation.
Feature 1: Everything completed in the web browser
Previously, to use MediaCalls, it was necessary to install and configure applications (softphones, CTI) on each terminal. However, utilizing the browser phone eliminates this hassle.
Particularly for companies where the installation of external software is prohibited or restricted, the review and approval processes can be bypassed, allowing for the rapid construction of a call center system with fewer man-hours.
Feature 2: Low-cost and easy remote work
By eliminating the need for application installations, it has become possible to utilize MediaCalls without being dependent on a specific terminal. Whether using an 'in-house desktop PC' or a 'laptop for remote work', as long as there is an internet connection, MediaCalls can be used. There is no need to purchase telephone terminals (softphones/physical phones), which significantly reduces implementation costs.
In addition, 'VPN connection', which was previously essential as a security measure, becomes unnecessary by using the browser phone. Since there is no hassle in setting up and managing a VPN, remote work can be started immediately.
Feature 3: Achieving an even more secure environment
When using the browser phone, all communications are encrypted, realizing a secure communication environment without the need for a VPN connection. Voice calls are also encrypted, eliminating the risk of call contents being wiretapped or intercepted.
Furthermore, while connections via VPN (previously required) could cause communication delays and failures, using the browser phone eliminates the risks of delays and failures caused by VPNs.
Comparison between Traditional Setup and Browser Phone
- Voice Calls: [Traditional] Requires a separate softphone (Triangle) / [Browser Phone] Possible on a web browser (Double Circle)
- App Installation: [Traditional] Required (Cross) / [Browser Phone] Not required (Double Circle)
- VPN Setup: [Traditional] Required (Cross) / [Browser Phone] Not required (Double Circle)
- Management & Maintenance: [Traditional] Complex (Cross) / [Browser Phone] Simple (Double Circle)
Pricing Structure
Please contact us for details.
Future Development Plans
Beyond this browser phone version release, 'MediaCalls' will continue to expand its functionalities to meet the needs of more companies.