Release of a Video Aimed at Raising Awareness About Customer Harassment within Medical Institutions
The Japan Medical Association released an awareness video on YouTube on April 8th to prevent customer harassment in medical institutions and protect the working environment of medical staff.
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- 📰 Published: April 9, 2026 at 03:10
- 🔍 Collected: April 8, 2026 at 18:30
- 🤖 AI Analyzed: April 21, 2026 at 02:48 (296h 18m after Collected)
The Japan Medical Association (President: Yoshiro Matsumoto) has recently produced a video aimed at raising awareness about customer harassment (cas-hara) within medical institutions, and released it on the Japan Medical Association's official YouTube channel on April 8th.
[Click here for the video]
In recent years, cases of significant nuisance behaviors (cas-hara) by patients and their families have increasingly become a problem in medical institutions, leading some facilities to independently create manuals to handle such situations.
Recognizing that cas-hara is a serious issue—which, if allowed to escalate, can negatively impact the mental health of responding staff or even pose a risk of physical harm—the Japan Medical Association produced two types of posters last year for display in waiting rooms. This newly released video was produced based on the content of those posters.
The video points out that "violent remarks," "unreasonable demands," "discriminatory statements," and "persistent complaints" within medical institutions may constitute cas-hara. It also appeals to the public that medical care is built on mutual trust, urging everyone to respect each other and work together to eliminate customer harassment.
The Japan Medical Association stated, "With an increasing number of medical professionals suffering from customer harassment, we hope that by having everyone watch this video, understanding will deepen, leading to the elimination of cas-hara."
Inquiries: Japan Medical Association Public Relations Division TEL: 03-3946-2121 (Main)
Public Interest Incorporated Association Japan Medical Association
The Japan Medical Association is an academic professional organization composed of members from 47 prefectural medical associations.
With the aim of "elevating medical ethics, developing medicine and medical techniques, improving public health, and promoting social welfare," the association engages in various activities and proposals regarding lifelong learning for doctors, the promotion and development of regional medical care, and the enhancement of insurance-based medical care.
Location: 2-28-16 Honkomagome, Bunkyo-ku, Tokyo
Official Website: https://www.med.or.jp
☆ On the Japan Medical Association's official YouTube channel, you can find videos covering regular press conferences and sharing useful health information...
[Click here for the video]
In recent years, cases of significant nuisance behaviors (cas-hara) by patients and their families have increasingly become a problem in medical institutions, leading some facilities to independently create manuals to handle such situations.
Recognizing that cas-hara is a serious issue—which, if allowed to escalate, can negatively impact the mental health of responding staff or even pose a risk of physical harm—the Japan Medical Association produced two types of posters last year for display in waiting rooms. This newly released video was produced based on the content of those posters.
The video points out that "violent remarks," "unreasonable demands," "discriminatory statements," and "persistent complaints" within medical institutions may constitute cas-hara. It also appeals to the public that medical care is built on mutual trust, urging everyone to respect each other and work together to eliminate customer harassment.
The Japan Medical Association stated, "With an increasing number of medical professionals suffering from customer harassment, we hope that by having everyone watch this video, understanding will deepen, leading to the elimination of cas-hara."
Inquiries: Japan Medical Association Public Relations Division TEL: 03-3946-2121 (Main)
Public Interest Incorporated Association Japan Medical Association
The Japan Medical Association is an academic professional organization composed of members from 47 prefectural medical associations.
With the aim of "elevating medical ethics, developing medicine and medical techniques, improving public health, and promoting social welfare," the association engages in various activities and proposals regarding lifelong learning for doctors, the promotion and development of regional medical care, and the enhancement of insurance-based medical care.
Location: 2-28-16 Honkomagome, Bunkyo-ku, Tokyo
Official Website: https://www.med.or.jp
☆ On the Japan Medical Association's official YouTube channel, you can find videos covering regular press conferences and sharing useful health information...