mct and SHIFT PLUS to Host Joint Webinar on May 22: Transforming VOC into Insights via AI
mct 與 SHIFT PLUS 將於 5 月 22 日舉辦聯合研討會，分享如何利用 AI 將龐大的顧客聲音（VOC）轉化為經營洞察，並分享金融、醫療、IT 及零售等行業的實踐案例。
📋 Article Processing Timeline
- 📰 Published: May 12, 2026 at 04:13
- 🔍 Collected: May 11, 2026 at 19:32
- 🤖 AI Analyzed: May 16, 2026 at 02:55 (103h 23m after Collected)
mct and SHIFT PLUS will co-host a webinar titled "From CX Design to Operation: Transforming VOC into Results with AI" on May 22, 2026. The session will cover strategies for converting large volumes of customer feedback (VOC) into actionable insights using AI, featuring case studies from finance, healthcare, IT, and retail sectors. Experts will discuss how to define a CX vision and implement AI tools to enhance support experiences and drive business growth.