As the movement to introduce Customer Experience (CX) design at organizational and management levels gains momentum, many face obstacles in permeating CX design throughout the organization and driving change, despite understanding its importance. This event, organized by HCD-Net, aims to deepen understanding of the realities of CX. Through expert lectures and dialogues, and an experiential 'CX Management Survival Game,' participants will explore how to embed CX design within organizations. Hideaki Shirane, CEO of mct, and Toru Mizumoto, Vice Chairman of the HCD Research Institute, will share their insights.

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  • Source: PR TIMES
  • Category: event