Matsui Securities Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Satoshi Wazato; hereinafter "the Company") is pleased to announce that it has been ranked first in the "Securities Industry" category of the "2026 JCSI (Japan Customer Satisfaction Index) First Survey," conducted by the Japan Productivity Center for Socio-Economic Development, Service Industry Productivity Council.
This survey is Japan's largest-scale customer satisfaction index that visualizes "customer satisfaction." A key feature is that users evaluate services provided by companies and brands using "common questions across all industries," enabling cross-industry comparisons.
In addition to "Customer Satisfaction," the Company ranked first in all four other metrics: "Customer Expectations," "Perceived Quality," "Perceived Value," and "Recommendation Intention" (Note 1).
Under its corporate philosophy of "Supporting customers in living a rich life," the Company has continuously worked to provide valuable financial products and services tailored to individual investors.
In 2023, the Company launched the "Investment Trust Balance Point Service," allowing customers to earn Matsui Securities Points at the industry's highest redemption rate (Note 2) on all stock codes when holding investment trusts (Note 3). In 2025, it further expanded convenient and beneficial services by introducing credit card-based recurring investments, which return points based on the investment amount when purchasing investment trusts via credit card.
Additionally, the Company operates the video-based investment information media "Money Satellite" and provides easy-to-understand YouTube video content that enables even beginner investors to enjoyably learn about asset management, thereby supporting customers in their investment journey.
Motivated by this recognition, the Company will continue to strive to deliver products and services that satisfy an even broader range of customers.
For detailed results of the 2026 JCSI (Japan Customer Satisfaction Index) First Survey, please visit the Service Industry Productivity Council's official website.
URL: https://www.jpc-net.jp/research/detail/008080.html
Matsui Securities aims to provide innovative, idea-driven products and services that make investing enjoyable, supporting customers in achieving a fulfilling life through enhanced investment experiences.
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Note 1: <Overview of Survey Metrics>
Customer Satisfaction: Degree of satisfaction felt from usage
Customer Expectations: Expectations toward the company or brand
Perceived Quality: Overall quality evaluation
Perceived Value: Cost-performance
Recommendation Intention: Willingness to recommend to others
Note 2: Based on internal research comparing the top five online securities firms (Matsui Securities, SBI Securities, Mitsubishi UFJ Securities, Monex Securities, and Rakuten Securities) as of June 5, 2026.
Note 3: Monthly registration is required to receive points.
<Risk and Fee Disclosures for Products>
Account Basic Fee: https://www.matsui.co.jp/disclaimer/apply.html
Investment Trusts: https://www.matsui.co.jp/disclaimer/fund.html
Financial Instruments Business Operator: Matsui Securities Co., Ltd., Kanto Finance Bureau (Financial Instruments Business) No. 164
Member Associations: Japan Securities Dealers Association, Financial Futures Association of Japan
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- Source: PR TIMES
- Category: Survey