Webinar Held on the Theme: 'Can You Drill Down to the Cause of Current Service Delays?'

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Background: Why Grasping the Cause of Service Delays Becomes Difficult In today's IT services, with the advancement of cloud utilization and microservices, multiple application processes and API calls are often involved behind a single screen delay or response degradation. Therefore, traditional infrastructure-centric monitoring alone makes it difficult to grasp the cause of "service delays" experienced by users from a service perspective. Furthermore, during incidents, it is easy for issues to be passed around between operations, development, and application teams, leading to cases where the response is prolonged without quickly pinpointing the problematic process.

Reactive APM Leads to Delayed Responses Even with APM in place, if the operation primarily involves accumulating large amounts of data and analyzing it after an incident occurs, it becomes difficult to pinpoint the cause of ongoing service delays in real-time, consequently leading to longer MTTR. Additionally, analysis requires specialized knowledge, limiting the number of people who can identify the cause and leading to the issue of operational knowledge becoming siloed. Furthermore, as the volume of data collected, stored, and analyzed increases, monitoring costs tend to escalate, making the operation of existing APM itself subject to review.

Visualizing Causes with Real-time Processing Status and AI Analysis This seminar will explain the concepts and practical methods for quickly grasping the causes of service delays by capturing the status of running processes, without relying on post-incident analysis, based on WhaTap Application Monitoring. WhaTap supports tracing the cause by minimizing system load with the introduction of only necessary agents, visualizing the status of running processes, automatically recording all transactions at all times, and providing AI-powered analysis support. We will concretely introduce how to achieve faster incident response, shorten MTTR, suppress operational silos, and optimize monitoring costs by making it easy to track down problem areas with simple drill-downs, while enabling operations that do not depend solely on experienced personnel. Demonstrations will be included.

【Challenges with Other APM Tools】 ・Heavy System Load: Concerns about the impact on the production environment due to the introduction of integrated agents. ・Difficulty of Operation: Difficult to drill down to intuitive bottlenecks, requiring a long learning curve. ・Siloed Knowledge: Analysis depends on senior engineers with advanced specialized skills and experience. ・Cost Barrier: Increased costs due to data volume growth, add-ons, and account numbers.

【With WhaTap APM】 ・Overwhelmingly Lightweight: Minimizes system load with the introduction of only necessary agents. ・Intuitive Operability: Shortens MTTR to problem resolution with simple drill-downs. ・Easy-to-Use UI for Everyone: Reduces the learning curve and supports team-wide operations. ・AI Analysis Support: Supports cause investigation that does not rely solely on experienced personnel.

Organizer/Co-organizer WhaTap Japan Inc.

Cooperation Majisemi Inc.

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Majisemi will continue to hold webinars that are useful for participants.

Past seminar presentation materials and other upcoming seminars can be viewed ▶here.

Majisemi Inc.

3-12 Kioicho, Chiyoda-ku, Tokyo 102-0094 Inquiries: https://majisemi.com/service/contact/