Webinar: Standardization of ITSM Operations for Small IT Departments

Growing Need for ITSM due to Increased Internal Inquiries As the adoption of SaaS and cloud services progresses, internal IT environments are becoming more sophisticated and diverse. Consequently, inquiries to IT departments are on the rise. Although many are increasing staff to handle these, issues such as inconsistency in response quality and reliance on specific individuals are emerging. Many companies are feeling that it is time to introduce ITSM-based management concepts.

High-End ITSM Tools Are Not Always the Optimal Solution While full-featured ITSM tools have rich functionality, they require a significant amount of time and man-hours for requirement definition and design. This can be a heavy burden for small IT teams that must manage this alongside their daily operations.

For instance, some organizations may find: - Too many workflows and fields, leading to only minimal usage. - A need to document all current business flows, resulting in endless coordination with relevant departments. - A desire to gradually organize ITSM tasks such as service requests, incidents, changes, and releases in addition to simple inquiries.

While having a scale and staff for dedicated personnel is ideal, many companies have not yet reached that size.

Operational in as Little as Two Weeks: Visualization with kintone In this seminar, we will introduce AJS’s 'ITSM Business Standardization Package for kintone' as a 'just right' approach for small IT teams to consider before jumping into full-scale ITSM tools.

This package is a practical template built on kintone that incorporates pre-configured business flows necessary for daily IT service management, allowing for operational starts in as little as two weeks. It features a simple design focused on essential functions and flows, rather than a heavy-duty implementation like high-end ITSM tools. We will explain how to visualize response status and volume, and how to gradually standardize operations to fit your company, with concrete examples.

Supporting Practical kintone Adoption AJS has supported the IT infrastructure of the Asahi Kasei Group for many years and provides various solutions used in a wide range of areas from manufacturing to business management. As an official partner of Cybozu, we leverage our extensive expertise and track record in kintone implementation to support the creation of systems that truly take root in the workplace.