Magokoro Small-Scale Short-Term Insurance Co., Ltd. (Headquarters: Yokohama City, Kanagawa Prefecture; Representative Director: Jun Itsukawa) is pleased to announce that customers can now process insurance claims for all products sold by the company through the My Page portal.

[Development Background]

Previously, customers expressed concerns such as 'It's difficult to know where to start the claims process,' 'We want to file claims outside business hours,' and 'We wish to proceed with procedures on weekends, holidays, or during year-end and New Year periods.'

With this update, customers can now log in to My Page and easily initiate the insurance claims process in a clear and straightforward manner. Additionally, customers who prefer to avoid direct contact via phone calls can now complete the entire process online.

The company aims to create an environment where customers involved in accidents can file insurance claims as smoothly and clearly as possible. Moving forward, we will continue to improve our services to enhance customer convenience.

[Eligible Products]

・All insurance types, including 'One-Time Yama no Hoken'

[Eligible Customers]

・Customers who have access to My Page

[Ineligible Customers]

The following customers are currently not eligible for My Page insurance claims. Please proceed with the claims using the previously designated methods. We will gradually expand access by issuing IDs and passwords to these customers as we improve the system.

・Customers who applied for insurance contracts via paper applications

・Customers who applied as part of corporate, group, or collective contracts

[Future Plans]

The company will continue striving to provide insurance services that are easy to understand and trustworthy for all customers, with ongoing efforts to improve the convenience of various procedures.

[Inquiries Regarding This Announcement]

Magokoro Small-Scale Short-Term Insurance Co., Ltd.

Department: Customer Support Division

Phone Number: 050-550-514

Email Address: information@magocoro-ins.com

FACT BOX

  • Source: PR TIMES
  • Category: サービス改善